Archive for August, 2010

News Near You for Aug. 29

News Near You for Aug. 29
NEWSNEAR YOURichmondTwo men and a woman were being treated for non-life-threatening wounds after shootings in North Side last night, Richmond police said. Police responded to a call in the 2900 block of Montrose Avenue at 10:09 p.m., said Richmond police Capt. Michael Snawder. Two victims were being treated at VCU …

Read more on Richmond Times-Dispatch

PediPlace receives two grants

PediPlace receives two grants
PediPlace, a pediatric non-profit healthcare organization in Lewisville which provides healthcare to children in several North Texas Counties including Tarrant and Denton, recently received two grants totaling $141,000.

Read more on Southlake Times

Selecting A Call Center- A Strategic Business Choice

You’ve been running a one person business for a long time now and while you’ve been happy all this time, you now feel like it is time to expand a little and want to increase your customer service base as well as the services you offer. Of course, all of this means an increased bottom line.

If you are looking for a way to get some help in running your now expanding business, you should try using a call center. There are several advantages to using a call center. Many years ago the small business man could not have been able to hire a call center for his or her needs. Today it is more efficient and growing more popular by the day to hire a call center.

The main thing to look for when hiring a call center is competitive pricing. You should also make sure they can provide the best possible customer service representatives for your clients. Lastly make sure the call center can handle all the aspects of your business that you are to busy to handle. Because it is so hard to find a reliable call center by any other means than referral, it is best to interview them yourself. Always select one that does not require a long term contract that way you are safe from any possible infraction to your company.

Be leery of any call center that charges an outrageous price just to set up service for your business. This is more likely a scam and you need to avoid of these types of centers because they have poor reputations for business. Take the time to find a reasonable call center with reasonable pricing. For instance if you are a small business and the call center wants more than $5000 as deposit to start your service then it is probably not the best call center for you.

The best way to find competitive pricing for call centers is over the internet. Checking for this kind of service over the internet enables you to find excellent rates and service. It is equally important to make sure you select a company within the United States. The laws governing business will be more firm and the services provided will be better. Dallas is a good place to search for services as this large area has many call centers. You will of course still need to investigate the call center thoroughly before you agree to their services.

Once you have found a call center it is good to monitor them for awhile because you do not want poor customer service. That leads to loss of business. If this happens discontinue the service right away. The best way to monitor a call center is to listen to their calls when it pertains to your business. This ensures they are handling it properly. Make arrangements to do this in advance, if they refuse to let you do so than drop the service right away. You may wish to hire a third party to monitor and record your calls for you since you can not be there all the time.

Simply hire the call recorder and monitor service and they will record calls and send them to you so that you may hear for yourself what is being done. You may find there are instances when the customer service agent offers the customer something that you do not provide. Some agents have even been known to insult clients. Bring this to the call center manager’s attention immediately. If steps are not taken to correct this, move on to a new call center.

Network Call Center?? Network Enterprise Facade

Into Network Times for many years, E-commerce Has been integrated into people’s daily Life A, online shopping, online booking uncommon. In this era, there is a growing reliance on online information, for those shopping, booking the company’s physical presence is no longer a concern. In this connection, many companies are happy to reduce costs, cheaper rent Office Room, decorated facade no longer pay big bucks, anyway they are no longer impact on their reputation and credibility of the cause too much impact.

Although the development of electronic commerce today has matured, but the face of a virtual space, face more and more Internet Fraud , Consumption Are also constantly looking for ways to test the quality of business. Telephone counseling is no doubt become a connection bridge between virtual and reality, consumers can be judged by the phone to answer the adequacy of a business formal, business and Service Process is professional. “Call center” came into being, rigorous, standardized enterprise call center help improve the professional image, increase the degree of the user’s favor, becoming the network of Enterprise facade, and has become a lot of large and medium enterprises will be established department . But for many small and medium enterprises with limited budgets, the traditional call center hardware and software high initial investment, after completion of the cost of professional maintenance services, etc. have forced them to look “call center” sigh. The lack of professional call center to a certain extent, restricts the development of SMEs so that they target customer base is difficult to establish reliable corporate image, then have a really want to think small and medium enterprises, SMEs are worried about the urgent Call center?

Tianrun intermediation “Business Hotline”?? Network call center products, will have a large call center functionality and business hotline integration, making it an in Communicate Combination of network and Internet applications.

The first is a low-cost for SMEs to achieve professional call center opportunities. As a user of the enterprise does not need Purchase Any hardware device, you can only apply for open services. Registration process using the service is very simple: the make-day customer service phone 010-59222822 Run intermediation, or the user dials the operator Shanghai 10060, 10000 Beijing user customer phone calls, you can apply for services to facilitate opening. Service opened, the user per month for each terminal (seats) as long as pay 300 yuan toll can be. In addition, users without worrying about system Management Dimension Care Workers For, do not need to hire additional professional staff for system maintenance, all maintenance, upgrade management professional by day profit intermediation Project Division for the user to share.

Tianrun Accommodation “Business Hotline” very powerful, covering almost all the traditional call center functions, including: call queuing functionality, to telegraph the customer information, a unified hotline number, flexible, customizable welcome speech, simultaneous recording function . And to provide an online customer relationship management (CRM) system, has rich statistical capabilities and customer data management capabilities.

Order to apply the characteristics of SMEs, Business Hotline also has the size, distribution flexibility to adjust the characteristics. The scale of the enterprise’s own hotline can change with the seasonal business to expand or decrease at any time, so that the system will not cause waste and reconstruction. Call center system can be distributed throughout the set, cable companies can be deployed as needed in different offices or different locations. In addition, the system transfer function with phone calls, customer calls can be transferred to Mobile , Fixed telephone Or home phone, even on the road, at home, will not miss a trip Business Opportunities.

Tianrun Accommodation “Business Hotline” VoIP technology is another new application, the original use of this technology will be expensive and complex communications products, conversion to low-cost, easy to use Internet products. “Business Hotline” like to assist the SMEs to take off, so that all SMEs can quickly decorated their own business enterprises in the network era facade.

[Key words]: Network   Call Center Comment Large   In   Small

The Benefits and Limitations of Life @ Call Center

The rise of call centers have marked a significant improvements in not only the economy of the countries which are major outsourcing hubs but also evolved the life style and social standards of people there working as call center employees. The Business Process Outsourcing industry has evolved the every aspect attached to it. In this article, we will understand the pros and cons of call centers and call center services on social life of its workers.

Advantages:

a)     Hefty Pay: Call center jobs are lucrative. They pay you in five figures even if you are a fresher. All you need is good command over written and spoken English and excellent communication skills. The weighty appraisals attract lots of technology people to the outsourcing arena.

b)    Bonuses and Promotions: Working in call centers can take you to places. Call center believe in gleaning knowledge and technology based insights. So, to keep themselves in accordance with market, they send their employees to various countries for knowledge sharing. You ride to promotion ladder real quick because all the review based on the performance and the quality of work. The better the work, the heftier the salary and the higher the chance of promotion. In case of breakthrough in a project, call center reward employees with sales commission as well.

c)     Benefits: Besides the monetary gains, call center management insure every employee for his medical reimbursements. PF and other coverage of expenses such as free meals and transportation.

The Not-So-Advantages

Working in call centers can be hectic and against to the normal body clock. The work processes of call centers are on 24/7 basis. So, you have to adjust according to it. Working in nights can affect your family or personal life adversely. Also, dealing with different customers of different temperaments can be very stressful and challenging.

The Take of Call Centers on Above Situation

To tackle this situation well, call centers should arrange motivational campaigns regularly to help their employees deal with stress easily. They should try to provide work and play atmosphere to boost the positive attitude of workers.

Guidelines for Prospective Call Center Employees

They should test their waters before falling into the lure of good packages. Call centre employees should have patience and focus as their inherent qualities.

Hansen named senior financial analyst

Hansen named senior financial analyst
Soon to receive his master’s in business administration, RichHansen has been promoted to senior financial analyst at WolverineBank.

Read more on Midland Daily News

Call Center Training, is a Must

Copyright (c) 2008 Hani Masgidi

The remarkable growth of Call Center Industry has ushered to the opening of Call Center Training schools. Training schools may be accessed on line where all claim to be best in the field. There are two constants in the area of training; one is that training costs and it is actually consuming large portion of call center’s resources; two is the accounting of the result of the training, there must be an improvement in the performance that would justify the resources spent.

Training is made so as to improve and further develop the performance of an agent. The training satisfies two areas such the personal and individual professional growth of the agent and his delivery of good productivity to the company. With good training, the call center should expect the following results:

- Agents could handle themselves more professionally and with confidence.

- New hires could no longer be distinguished from the experienced agent.

- Better customer satisfaction.

- Better productivity.

Training is not a one time deal, it is continuous. It is an indispensable tool that would help to keep the performance of agents on target. Best agents are those that have both the training and the experience. A call center agent is developed as he faces and handles the widest set of situations in the day to day performance of his job. But an experienced and consistently trained agent performs best. Good training provides additional knowledge and confidence to the agent. An effective training is one that derives its training objectives from the business objectives. There are two truths with training; it could only claim to be effective when the results are seen and it is a continuing program.

Training is a part of growth and development resulting to a better performing individual. Here are some good reasons why a call center executive should be an advocate of continuous training:

1. It boosts morale. An agent would feel motivated will the newly acquired knowledge and added skills.

2. It costs less than recruiting and hiring. Call centers have the reputation of having the greatest turn over and this could be reduced if not eliminated through training.

3. Training stimulates the desire of an individual to improve.

4. Training keeps the pace with the rapidly changing technology.

5. It develops teamwork and thus results to better productivity.

6. Training is an investment that returns many times over. Because it raises morale it directly boosts efficiency and therefore productivity.

7. Training raises the rookie to a professional. Investing in training your staff or agents gives the feeling of being valued that could help build their loyalty to the company.

8. It eliminates stress. A good training provides agents with the skills and tools needed to handle stressful situations, especially in dealing with angry customers.

Considering all of these, management and supervisors can rest assured that the call center operation will run smoothly and customers will be satisfied with the service they receive from a motivated call center agent. All Center training is not mere compliance to a system; it is an essential part of development and an absolute requirement, just like computers and head sets to a call center.