call centers in other countries such as India?
Anyone besides me tired of trying to call a place of business only to find that you have been re-routed to India? And – even if they have the information you need, they can’t communicate effectively enough to help! The other part of this….not to offend anyone….but if I call any place of business, I would like an English speaking person to answer. Some intelligence would be a bonus, too!
I think they are all Baptist preachers.
The people taking those calls can usually speak pretty good english (They take classes just to peg down certian accents). The problem is, there aren’t enough Americans willing to sit for hours on end answering the same inane questions, we would demand far more money than is being paid to overseas workers.
Would you rather a funny accent or having to pay per IT call?
I know it’s frustrating. But I think they’re improving. We better get used to it, because I think it’s only going to increase.
Oh man do I hear you on this one! Dell is really great about that crap. And the tech support is duh-umb! I was having trouble with a virus on my computer and their advice was to basically scrap my hard drive and buy a new one. Luckily my brother-in-law is pretty computer savvy and we managed to get save the computer by bouncing a couple of different virus programs at it and reformatting the hard drive. I haven’t had a lick of trouble since, and that was two years ago. But to answer your question again…yes I really hate this outsourcing to India! It’s bad enough that we are being forced to learn spanish so that we can speak with all the people that enter our country illegally. This stuff just adds insult to injury.
Yes I am SICK AND TIRED off it… Almost every time I get cut off and have to call back no matter who the company im calling, the line is never good.. You can never understand what they are saying and due to there culture, and languare barrier, they are rude! It sucks and it is a pain in the a$s..
FINALLY some one who agrees with me. When they call I just hang up. One had the balls to call me back and yell at me. When I asked to speak with his supervisor he yelled some more. I finally got pissed off and reported him (in wirting) ot the main office. He’s probably yelling at somebody else.
Call centers are typically cost centers and the costs of running call centers in offshore sites is 40-70 percent less than in the US. The cost savings are reflected in the reduced price of the product. Would you prefer a higher priced product with minor inconveniences in obtaining customer service, if the product were well designed you would not need customer service, but I digress. Or a higher priced product with local customer service that isn’t likely to be anymore effective.
it would be horrible if the foriegn call centers decided to do a little identity theft with your credit card numbers..lol hope it does not happen.
yes there are a lot of those, but i work for a call center, and i live in the good old U.S. of A. I work from my home and calls are routed to my home. many companies like HSN, shopNBC, and infomercials use companies like the one i work for, but they also use overseas call centers, best thing to do is complain to the company that you don’t like overseas call centers and more calls will go to american call centers.
There was no need to outsource to India or any other country for that matter if the service was provided economically right here in the USA, the call centers around the world charge a lot less for the services than it would cost giving business to local call centers. You got to keep in mind that businesses are about making money and one way to make money is to save money.
Old Navy has outsourced their credit card billing dept. Old Navy which is supposed to be an All American brand.
For some reason, they have taken to calling me every month for payments. I tell them firmly that i have received the bill in the mail which clearly states a due date, so please stop calling me. They ask if i wish to make a payment over the phone – the associates never pronounce my name correct (my real name is quite simple), do they really think that i have hours to spend repeating my name and credit card number. Nor would I give that information to someone overseas. I’ll send my payments in the mail. I cannot wait until i have the money to pay off this stupid card.
I absolutely hate it!!! But Americans in general are not willing to sit for hours answering repetitive questions, not to mention, that we also would demand far better pay than is being paid to these overseas workers. Bear in mind that businesses are about making money and they do not care how it is made.
Mitsubishi is one company doing this, which I wonder why they did not at least use Japan, their parent country!?! They persistently called me before my due date insisting that I was late, also pronouncing my name like something I never heard (my name is also very easy to pronounce). I usually said that I did not know anybody of that name and would hang up.
One time one had the audacity to begin yelling at me and then, after I hung up on him, he called me back and continued yelling at me. When I asked to speak with his supervisor, he yelled even more, who proceeded to get on the phone and yell too! I got ticked off (to say the least) and reported them to the main office. Not sure how much good it did, as I have since sold my Mitsu and bought a Ford truck.
It makes my blood boil just to think about it!!!