How A 24 Hour Call Center Benefits Businesses
How A 24 Hour Call Center Benefits Businesses
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Home Page > Business > Outsourcing > How A 24 Hour Call Center Benefits Businesses
How A 24 Hour Call Center Benefits Businesses
Posted: Jul 26, 2010 |Comments: 0
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Call answering services are becoming more and more popular in the United States, especially in the last few years. Voicemail is a thing of the past, and companies are moving into this more personal method. Some call centers are only open for certain hours; however, there are some out there open 24 hours a day. These 24/7 call centers are more popular than most, because they have the best customer service satisfaction results. Twenty-four/seven call centers are ideal for any company looking to increase their income. Companies and consumers alike are happy with 24/7 call centers. It is a strategic move for a company to use a 24/7 call center, and it makes consumers happy to have such personal and excellent contact with the business they are contacting. Having a live voice answering phone calls all day, every day of the week is a win-win situation!
A man from Houston, Texas, Jerry Scott shared his story of how he was overly satisfied with 24/7 call centers. Jerry is your average man, but works a full day of work all week. Monday through Saturday, he is out from 7 am to 10 pm. Being that his workplace is outdoors, he does not have access to an office or phone during these hours. A few months ago, Jerry was starting to look for a new job. After finding a few places he was interested in, he started to make some phone calls. Because he was calling after 10, almost every time he was just leaving messages on voicemail machines. None of the businesses were open on Sundays when Jerry had off either, so he was getting voicemail then too. He was getting very annoyed with this process and how companies refused to use 24/7 call centers. Jerry said, “I was tempted to give up my search in frustration. Even when I left a voicemail, the company did not call me back until days or weeks later. I felt like my request of an interview was lost in the voicemail system. I was not being heard and definitely not getting a job anytime soon.”
Finally he called a business that used a 24/7 call center to get their messages, and he was shocked to hear a live voice answer his call! He was so pleased to get this wonderful call center service that he was immediately attracted to this company. The next morning, he received a phone call from an interviewer at the company, just as he had asked! He could not believe how timely and precise this 24/7 call center was. He claims is was “the most convenient service ever. The company made a wonderful decision to take advantage of this 24/7 call center.” Mr. Scott got the job, and even though his credentials were extraordinary, he gives the credit to the 24/7 call center.
Jerry is not the only person out there who was extremely satisfied with a 24/7 call center. Many other satisfied customers have reported their stories and happiness when companies and small businesses in their areas use 24/7 call centers. If you own a small company or business, this is the best option for you! Don’t you want all of your customers to feel like Jerry? Everyone is attracted to a 24/7 call center. Even if you are not the owner of the company you work for, it may be a good idea to suggest it to your boss! Who knows, if it all works out and the company saves some money, you may get a pay-raise! After hearing the many success stories of companies with more than satisfied customers, it’s hard to believe that every business out there does not have a 24/7 call center at their assistance. From a company’s standpoint, they are not only having happy customers, which brings in more money, but they are also saving money on payroll because they are not hiring their one phone-answering team, nor are they paying for expensive, annoying voicemail systems.
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Specialty Answering Service is a nationwide live answering service and business answering service provider. We answer for each client 24 hours a day and follow their instructions to handle each inbound or outbound communication perfectly.
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Offshoring Creates Good Jobs in Developing Countries
Offshoring Creates Good Jobs in Developing Countries
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Home Page > Business > Business Opportunities > Offshoring Creates Good Jobs in Developing Countries
Offshoring Creates Good Jobs in Developing Countries
Posted: Aug 15, 2010 |Comments: 0
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Offshoring and outsourcing in services from call centres to accountancy and medicine have created good jobs in terms of pay and working hours in developing countries, according to a study published on Monday. But the International Labour Organization (ILO) study found that improved work practices in the outsourcing industry could reduce excessive rates of staff turnover. The study gives the lie to claims that outsourcing of such work has created “cyber-coolies” or “electronic sweatshops”, said Jon Messenger, an ILO researcher and main editor of the study. He said that the jobs being created in offshore business services in developing countries are reasonably good quality jobs by local standards in terms of wages and working conditions. The book looks at outsourcing in the two biggest markets, India and the Philippines, and two growing Latin American centres, Brazil and Argentina.
A study by the United Nations Conference on Trade and Development (UNCTAD) last year found the global market for information technology-enabled services was about $54 billion in 2008. The industry includes companies such as Infosys Technologies and Wipro.
Wages are below those for similar jobs in rich countries is one of the main motives for companies to outsource operations but average pay in the sector in India is nearly double that in other areas of the formal economy. In the Philippines they were typically 53 percent higher. The study found that average weekly hours were 46-47 hours in India and 45 in the Philippines, whereas one fifth of workers in developing countries work more than 50 hours a week. But negative factors such as frequent night work to handle customers’ different time zones, and demanding targets enforced by electronic monitoring resulting in a low level of worker autonomy, led to extremely high levels of staff turnover. This turnover percentage in Philippine call centers reflects the customer service representatives (CSRs) that leave a call center in a specific period, high CSR turnover is a common problem at most offshore call centers. This factor plays a pivotal role in reducing quality, increasing recruitment and training costs, and reducing the marketability of a call center operation. high turnover oftentimes is the result of a deliberate strategy of frequent employee replacement to provide enthusiastic and highly motivated customer service at low cost to the call center. What you can see here is an industry-wide policy of firing and replacing employees to keep their workforce fresh and motivated.
Sometimes the turnover rate in the typically young and well-educated workforce could exceed 100 percent a year, and rates of 30-40 percent are not unusual. A few key changes in policies and practices could actually make these good jobs even better while simultaneously helping to reduce staff turnover which would benefit businesses. These could include steps to improve health and safety for night workers, such as regular check-ups, and more flexibility for workers to organise their time and to meet targets.
An ILO researcher, said governments would want the industries to develop and innovate to move up the value chain rather than simply replicating imported processes. They would also want to retain skilled workers at home rather than encouraging them to emigrate. The industry is highly influenced by language skills, with India and the Philippines serving English-speaking countries, Argentina serving Spain and Mexico building up operations to serve Spanish-speakers in the United States. Africa is relatively underdeveloped although Nigeria’s computer-literate population gives it potential.
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Ervin Kleitz Gonzalesis a well known Call Center Management Expert and Customer Service Marketing Expert. Visit his web site http://www.mobileexpresscontactsolutions.com to today to learn more about the teleseminars and training products they offer!
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Sohar, the Emerging Business Hub and Job Destination
Sohar, the Emerging Business Hub and Job Destination
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Home Page > Careers > Recruitment > Sohar, the Emerging Business Hub and Job Destination
Sohar, the Emerging Business Hub and Job Destination
Posted: Aug 25, 2010 |Comments: 0
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Sohar, one of the most developed cities in Oman, is around 200 kilometers south of Dubai, the global city in the Middle East. It has a rich sailing history as it was originally a fishing town but has now transformed into an industrial hub of Oman. The massive developments across the country has generated plethora of jobs in Sohar for well qualified expatriates.
Sohar today offers many investment opportunities in wake of its metamorphosis from a fishing town to the industrial center. Also, the government of Oman has been paying lot of attention to the development of Sohar lately and has included it in the priorities list.
This has created huge interest in the community of local and national investors & businessmen who are now coming forward to pump in money in the city. In line with the government’s focus on making the city a business hub and achieving diversification, whopping investments of billions of dollars have been made in steel and aluminum industries. Jobs in Sohar are estimated to be available in large numbers in its industrial sector majorly followed by the education sector.
Located nearly 200 kilometers north of Muscat, the country capital, Sohar has a few educational institutes-colleges and universities. Some of them are:
(a) Sohar University, a private university in association with the University of Queensland; (b) The College of Applied Sciences, a government owned college and
(c) Oman Medical College, a private university in association with West Virginia University School of Medicine
These universities offer teaching jobs in Sohar for those experienced and trained enough to impart teachings in the fields of Business, Engineering, Computing & IT, Social Sciences and others. Teachers are paid quite well and treated with respect as they are the ones who equip the locals with knowledge and skills.
Sohar has a number of parks, shopping centers and markets, hotels and beach resorts, cinemas, sport complexes, etc. for recreation. It extends a simple yet interesting lifestyle to the migrants who embark on their journey into a new unknown land. Not only does it pose a warm welcome to them but also give them the freedom to practice their religion, speech and ideas. The city is witnessing huge investments awaiting modernization even as foreign professionals seem to be the main contributor in the process. Jobs in Sohar are open to expatriates since the entire country lacks the required skilled workforce which is easily available outside. Thus, the employers pay hefty salaries to lure qualified personnel into the rapidly developing city of Oman.
Jobs in Middle East have always been preferred by expat professionals for the easy money and comforting lifestyle. It is a dream destination for millions willing to explore a new place and to make good money in a short period of time. Since, the economy of Oman is expected to rely heavily on Sohar in coming times, it is growing at a very fast pace. Various heavy industries are based in the city with oil refinery projects worth billion dollars and natural gas galore transported to this coastal center. Thus, oil & gas jobs in Sohar are available in large numbers for well trained professionals at all levels. It is emerging as a job destination for millions of expatriates who leave their relatives and homeland behind to make mega bucks.
Sohar is among the important urban centers of Oman where population is an interesting mix of Muslims, Hindus, Buddhists, Sikhs, Zoroastrians and Christians. Though Non Muslims are in minority, most of them are non-citizens migrated from South Asian countries for work. So, a cosmopolitan culture awaits all those willing to take up jobs in Sohar.
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About the Author:
Deepika Bansal writes on behalf of NaukriGulf.com, a leading job portal for jobs in Gulf Region,Jobs in SoharMiddle East jobs. Naukri.com’s foray into the Middle East is an Endeavour to provide established client base with services that best meet their international requirements as well as expand our operations on to a global arena.
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Categories: Call Center Jobs Tags: Business, Destination, Emerging, Sohar
Outsourcing call center sevices
Outsourcing call center sevices
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Home Page > Business > Customer Service > Outsourcing call center sevices
Outsourcing call center sevices
Posted: Sep 03, 2010 |Comments: 0
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Big and global companies have always preferred to outsource their call center services to India in comparison to other countries. India has always been the most favorable destination for outsourcing as call centers in India, Noida offer wide range of benefits. In present, many big companies prefer to have call centres in India, New Delhi. India has been able to match the growing demand of Indian call centres, Noida.
The growth of call center in India, New Delhi has been very useful for Indian entrepreneurs who have successfully created millions of jobs. It has happened with innovations though; especially in training & giving fresh roles to the executives. Earlier call center in India, Noida was restricted to inbound calls. The Indian call centre working for incoming calls was for customer support which is only an after sales job. Today, call centers in India provide outbound & web enabled services too. These are very difficult to carry in contrast of the work of an inbound call center.
Outbound call centers in India, New Delhi have essential business tasks to implement like sales, marketing, lead generation, credit management, market research and verification services. Businesses are highly dependent on voice executives hired as call center voice agents. Services for sales include telemarketing, prospecting, sales outsourcing and product launches. Credit management service includes authorization, collection and verification.
Verification Services of call centres in India, Noida consist of employment verification, 3rd Party Verification and Insurance. Market research conducted by the specialists gets the essential information from the customers in a very friendly manner. Market research surveys, opinion surveys, surveys on satisfaction of customer, etc. are some market research techniques that call centers in India, New Delhi undertake for their business clients.
Indian call centers, Noida are the best for the process of outsourcing call center services. This is India offers advantages which call centers in other countries do not offer. It is very easier to get the job done by outsourcing to India than anywhere else. Huge English speaking people is the major factor behind the success story of call centers in India, New Delhi.
The most recent development is the web enabled services provided by Indian call centers. Call centers in India, Noida are also renowned for remote computer support. Executives providing computer support must have technical knowledge along with basic skills to interact with customers. Other internet based services offered are campaign management, back office, prospecting, data processing assistance, internet marketing & e-mail management.
These call center services are expected to grow in coming years. Hence, India remains the popular destination.
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Home Page > Business > Problems in Call Center Services
Problems in Call Center Services
Posted: Sep 08, 2010 |Comments: 0
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There are several challenges faced by the call center companies as they try to offer quality and competent BPO support to the clients. Some of these challenges are extremely demanding and can make the agents and employees stretch their backs to an incredible degree. However, each new challenge is like an opportunity to work through it and come out with a learning experience. There are many aspects of a call center that employees learn while they are on the job. Training and courses in telemarketing services do not always teach you everything that you will need to know when you are working at the desk. In this article we will pick up some of these problems and check how we can get our heads around them.
The coordination of the call center companies with the clients is one such area. Clients often tend to bear down heavily on the call center with their ideas and demand that their ideas be incorporated. The clients may be right in their assessment of what needs to be done. But the ideal way to do it is to discuss things over with the BPO managers. These professionals know the telemarketing sector and how to deal with the projects from close quarters. They are experienced and know what the approach should be and suit them to meet the needs of the clients. They are better placed to decide what kind of call center services you would need. As a client, you can tell them your goals and take a step back.
Let’s now move away from this line of thought. At the motivational level, the call center companies have to be really good. Telemarketing is a job that requires a lot of stress handling and time management. It requires unearthly hours and long lengths of work at the call center. It’s the duty of the BPO managers to keep the agents motivated and on their feet. When you are doing a job that requires continued stress management, you will tend to snap at a point. If the team leaders and the supervisors are not motivating them as they should, the agents are more likely to give up and drop their shoulders. That’s not good for a call center in Canada or the USA where the drive to be on top is second to nothing.
A serious problem at the call center is the optimization of the resources according to the requirements of the project. Call center companies sometimes fail to read the telemarketing project in the correct light. As a result, they falter during the course of the project. It may be that they overshoot their expenses and end up incurring cutting into their profit percentage. The ideal way to deal with it is to plan every stage of the call center services. Try not to launch the project without careful detailing that includes costs, infrastructure and procedures to be followed. Also, it pays to have Plan B. You cannot dictate the course of projects at all times.
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We offer call center services to firms that love a challenge. We are among the few call center companies that have handled all kinds of telemarketing projects.
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What Could a Suitable Home Childcare Center Be Like?
What Could a Suitable Home Childcare Center Be Like?
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Home Page > Home and Family > Babies > What Could a Suitable Home Childcare Center Be Like?
What Could a Suitable Home Childcare Center Be Like?
Posted: Oct 21, 2010 |Comments: 0
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There could be nothing more satisfying and easy for parents these days since the trend and necessity for home child care center has come. This became very easy for working parents actually, parents who work on jobs had problems because if both parents were on work there could be nobody home to take care of the child they have. This made some parents leave their job especially mothers who had to stop working in order to look after their child.
Home childcare center became necessary for parents after the industrial revolution. Since the parents were working their child was left alone or with any relatives, but when these home child care centers begin to open, working became easy for parents. Home childcare centers provide all the necessity of child what he wants at home. The child wants to be looked after all the time because the child is not old enough to even think. The child keeps dirtying himself when he eat or when he or she is playing. They need to be looked after so that they do not get stuck in dangerous materials around such could be switches.
These days you can find so many networks of home childcare functioning, these networks are working quite well and most of them have obtained proper licenses to work from the state government. If you are looking for a reliable home childcare center then you should do a bit of searching, such as from magazines and directories, you may somebody also suggest any good place from their experiences, these searching matters a lot because you need to find the safest and best place for your child.
You need to go and look at the centers and check out how well and properly that center works. You need to make sure that the area is quite spacious that manages enough children around in classrooms and halls. The hygienic conditions of the classrooms and washrooms should be very neat and clean. The teachers and the staff there should be well trained and must have some experience, they should be very friendly with children and do not tend to get angry on them. This friendly nature of teachers and staff is very important for your child because most of the learning days he will be at the center, so the child will pick up things from the center and develop it.
Once you are satisfied with the childcare center after doing your research and checking out the centers, you should also choose to go with the center which is the closest in your vicinity. This easy access of your child care center will be very helpful when you do not have to go out of the way from your daily route. You can easily pick and drop your child when you are going and coming back from your job. Also you should check on the charges and go with the one which suits your budget.
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Find Infant Child Care and Infant Daycare Centers at ChildCareAndPreSchool.Com.
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EB-5 Job Creation Guidelines
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Home Page > Law > Immigration > EB-5 Job Creation Guidelines
EB-5 Job Creation Guidelines
Posted: Dec 21, 2010 |Comments: 0
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Foreign nationals that are interested in immigrating to the United States now have one of the fastest ways of doing so through the EB-5 Investor Immigrant Pilot Program. The EB-5 is a business investment based visa that requires an investment of $500,000 into a government approved EB-5 project known as a Regional Center.
A Regional Center is defined as any economic unit, public or private, which is involved with the promotion of economic growth, improved regional productivity, job creation, and increased domestic capital investment.
Aside from the investment, the foreign applicant must undergo a background check, medical examination and must be able to provide evidence that the invested funds were obtained legally. Once those prerequisites are completed and approved, the main requirement of the investment is that the Regional Center chosen must create a minimum of 10 full-time jobs for U.S. workers.
Through the pilot program, the investment allows for both the direct or indirect creation of jobs. Direct job creation is considered the jobs that establish an employer-employee relationship between the newly developed business and the people that they employ. Indirect job creation is considered the jobs held by persons who work outside the newly established commercial enterprise. For example, indirect jobs include employees of the producers of materials, equipment, and services that are used by the commercial enterprise. There is also a sub-set of indirect jobs that are calculated using economic models that are known as induced jobs. Induced jobs are those jobs created when direct and indirect employees go out and spend their increased incomes on consumer goods and services.
Whether the jobs are created directly or indirectly, the minimum requirement is that there must be 10 full-time positions filled. Full-time employment is defined as employment in a position that requires at least 35 hours of service per week at any time; intermittent, temporary or seasonal jobs do not qualify as full-time jobs and they do not meet the requirement.
Once the job creation requirement is fulfilled, the investor, the investor’s spouse and their unmarried children under the age of 21 receive an EB-5 visa and permanent U.S. residence.
All information regarding the EB-5 program is available at http://www.eb5exclusive.com where all of the latest EB-5 news, information and resources can always be found.
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Brittany Castellano is an assistant marketing director and online publicist for Exclusive Visas who specializes in media outlet for the EB-5 Immigrant Investor Program.
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