Posts Tagged ‘Advantage’

Chicago Businesses Can Take Advantage of Chicago Call Centers

Succeeding in Chicago’s Poor Economy

The recession continues in the United States, and confidence is low making the future uncertain. Chicago is no exception to the economic downturn, and it is reflected in the downsizing of businesses at all levels. The occupancy rate of commercial real estate in Chicago is already low, and it is expected to keep declining, and foreclosures are looming in neighborhoods that were promising just a few short years ago. Chicago has seen the collapse of the major financial institution Washington Mutual, and is anticipating layoffs from Chicago-based United Airlines. Chicago is the headquarters for many companies, large and small, and CEOs have warned that layoffs will continue into 2009.

Some companies cannot afford to support an in-house staff anymore, and have already made layoffs. All businesses are seeking cost cutting measures to survive. Companies need continued coverage for incoming and outgoing calls despite any financial problems, and this is where outsourcing to a Chicago call center can really make a difference to the bottom line.

Chicago Call Centers Save Money

Chicago call centers increase efficiency in a company by offering low cost and high quality communication solutions. Using a call center maximizes the bottom line, and does not compromise the image a company wants to portray. A call center staff is trained to knowledgeably promote products, and professionally represent companies. Using a call center increases customer satisfaction by giving a constant presence to a company and allowing more interaction with customers. Customers’ needs are met consistently and promptly, which results in customer retention and approval.

Using a call center costs a fraction of what it would be to staff in-house. Studies show that when comparing variables such as call length, number of calls per hour, staffing costs, and administrative costs, outsourcing call center needs saves around 70 to 90 percent! Call centers can be used to replace internal staff, or they can be used to fill in during peak periods or after hours. The cost difference is significant also taking into account the need to hire, train, and supervise permanent employees.

Exactly How a Outsourcing Through a Call Center Saves Money

An average mid-cap company receives on average 40-50 calls per hour in their peak months, 20-30 calls per hour in their average months, and anywhere from 5-15 in their slow months. The national average of work production by a standard employee is roughly 45 minutes of each work hour (please note – 45 minutes is the high end of the scale). If you figure anywhere from $7 to $30 per hour for infrastructure costs & $25 to $75 per hour for administrative costs, you start to see what real costs savings outsourcing these calls can achieve.

What all this means to your bottom line is very simple. Once you have moved your current solution to a full outsourced solution we have found savings from 75% to 79% at peak months, 80% – 89% at average months, and well over 90% savings in your low volume months. Then if you add in the “X” factor of if your higher “Worth and/or Skilled” employees are currently performing this function your savings can end up on low months over 105% and increase productivity.

Yearly cost savings by outsourcing calls can be around 2.8 million for enterprise companies per year, about a quarter million for companies making around 100K per year, and 10-50K for startup companies.

The amazing thing is that even some call center companies can outsource and save money by using Chicago call centers model. This not only saves money, it improves call quality, and thus customer loyalty. Many call centers offer inbound and outbound solutions as well as web chat, conference and Internet Bridge, email, faxing, and credit card processing.

Advantage Fitness Products (AFP) Brings Two Luxury Fitness Centers to L.A LIVE’S Exclusive Ritz Carlton Hotel …

Advantage Fitness Products (AFP) Brings Two Luxury Fitness Centers to L.A LIVE’S Exclusive Ritz Carlton Hotel …
AFP Designs New Fitness Center In West Coast’s Version of “Time’s Square.”

Read more on PRWeb via Yahoo! News

Call Center Outsourcing – Top 6 Reasons it Preserves Critical Resources and Gives a Cost Advantage

Call Center outsourcing has revolutionized business activities across the world by automating and streamlining customer support activities of companies. The basic rationale behind acquiring call center services is that it brings in third-party expertise in handling both inbound and outbound customer calls while diverting company resources to focus on the core profit-making tasks. Hiring such services might augment immediate expenses but it does result in sustainable long-term gains to recover costs.

In fact, if things work out fine, the call center can turn into an immensely rewarding extension of the business, garnering vital and dynamic resources for the organization.

Ways in which outsourcing can conserve vital company resources

1. Preserving manpower. Hiring call center representatives to handle customer calls means that as many employees of the company would be free to attend to other important business tasks, such as, marketing, product development, and other profit-making initiative that very often do not get the attention they deserve.

2. Saving server costs. The installation and maintenance of an in-house call center might prove to be a very costly affair, requiring heavy investment on high-end software and a server for the purpose. Outsourcing these operations to a third-party with the requisite expertise and wherewithal to carry out the function will not only obliterate the establishment and maintenance costs on a permanent basis but also translate into huge savings in the long run.

3. Providing well-trained personnel. Bad customer service can be a real turn-off. Customers generally stop doing business with companies that have pathetic customer service. Meticulously trained call center personnel can provide satisfactory service support to the customers throughout and ensure that the customers are retained with the company. Hence, they also help in building a good image of the company in the consumers’ mind.

4. Taking care of compliance issues. The telemarketing industry has to be on high alert with regard to rules and regulations, such as, the Do Not Call norms set by governments at the center and states. Any slight violation of the rules can attract penalty to the concerned business. The third-party call centers keep a minute-by-minute tab on the issues involved and ensure that the company stays away from these dangerous waters, where being ignorant can never be used as a plea for going wrong.

5. Ensuring high-quality professional assistance. With the right choice of the vendor services and proper implementation, call centers can act as congruous representatives of the company, accomplishing their strategic goals. In doing so, they serve as facilitating consultants to the business establishments, providing sound advice and working towards the overall success of various projects undertaken by the company.

6. Offering specialized services on numerous fronts. Present-day call centers have evolved into super-specialized service providers on a wide range of issues. The long-lasting and customized solutions provided by call centers keep businesses from the headache of running after numerous vendors or setting up their own facility for each and every task.

Thus, outsourcing call center services can help systematize and streamline business processes in a company and provide the means to judiciously allocate scarce resources to various departments and projects. With the right kind of execution, it can drive growth and augment profit for both flickering start-ups and well-established businesses.

IT’s new recipe for success: Modernize applications and infrastructure while taking advantage of alternative sourcing

IT’s new recipe for success: Modernize applications and infrastructure while taking advantage of alternative sourcing
A panel of experts examines how to gain new capacity from existing data centers through both modernization and savvy exploitation of all sourcing options. By outsourcing smartly, migrating applications strategically, and modernizing effectively, IT leaders can improve productivity while still under tightly managed costs. read more

Read more on SYS-CON Media

The Advantage of Working at Home Call Center Jobs

Today more people are choosing to work from home and spend time with their family. Parents no longer want to work endless hours and have someone else raise their children. In most cases it is the mother and wife that chooses to stay home but for some people this is not a possibility and a double income is needed in the home. There are now options for many people wishing to stay home. There are a number of at home call center jobs available to people wishing to stay at home and work and make a great income.

However if you are not familiar with the call center business you might not know what types of call center jobs there are out there. When working from the stay at home sector of the call center industry you can expect to make and receive calls. In most cases, these types of call centers receive incoming calls from clients and therefore provide customer support. You may also be working for out bound call centers in which you would place calls in an attempt to establish communication between the call center and the client or customer.

While the call center jobs offers people a great opportunity is make money and spend time at home, it is an industry that is somewhat unstable. If you are looking to work for a call center, either making or receiving calls then you should try to find a smaller company which that you know will not suddenly move its company and therefore move its call center to another part of the world. People often think that working from home gives them more job security as the company does not have to pay a great deal of money for them to work from an office building, but it still costs money to set everything up in your home that you will need to do your job. Companies are now choosing to outsource to countries overseas where wages are lower and more and more people are willing to work long hours. When working for a call center this is something that might want to check into from time to time to make sure that no changes of this nature are going to be made.

There is a great advantage to having a job from home with a call center. This opens many doors for people who might not be able to work otherwise. This is a great way for physically handicapped people who are not able to travel from their house to an office building to get a job and still become a contributing member of society. These people are now able to work and make an income for themselves that they could not do otherwise. It also offers people a chance to spend time home with their families. There are people who spend a great of time commuting back and forth between work and home and they lose time with their families. Now they are able to cut out the travel time and focus solely on family.