CCCF benefit fishing tourney attracts 70 boats, 80 sponsors
CCCF benefit fishing tourney attracts 70 boats, 80 sponsors
MORGAN SMITH BEAUFORT — Just a week after a big crowd marveled at a winning blue marlin weighing well over 600 pounds at the Big Rock Blue Marlin Tournament on the Morehead City waterfront, a 6.45-pound Spanish mackerel was big enough to turn heads at another prestigious event.
Read more on Carteret County News-Times
Use Of Technology In Call Center- Way To Benefit Business
Use Of Technology In Call Center- Way To Benefit Business
Free Online Articles Directory
Why Submit Articles?
Top Authors
Top Articles
FAQ
ABAnswers
0 && $.browser.msie ) {
var ie_version = parseInt($.browser.version);
if(ie_version Login
Register
Hello
My Home
Sign Out
Email
Password
Remember me?
Lost Password?
Home Page > Business > Small Business > Use Of Technology In Call Center- Way To Benefit Business
Use Of Technology In Call Center- Way To Benefit Business
Posted: Apr 20, 2010 |Comments: 0
|
]]>
Each and every business operating in the current business environment has call center needs to be fulfilled. Whether it is a small-scale industry or Fortune 500 ventures, almost all companies operating in this competition have some or the other call center requirement. Likewise, most call center firms have slowly switched to the digital and super convenient software so as to connect with the customers.
The working strategies and the communication levels as followed in the call center firms help the business groups to get linked to their consumers so as to increase customer sales. Working patterns as followed in a customer care center happens to be timely, efficient and meaningful. This is because each and every call is specially handled by professionals ensuring an advanced and customized approach.
A customer service unit works on a day and night schedule. This is to make sure that a constant and a continuous support is given to the customer base. As customer requirements, needs and their expectations are considered to be of top-most priority, the image of the service or brand needs to be improved. This will be something that leads to the increased sales. Here arises the need of the advanced software.
Today’s call center representatives or agents are well-adept in cross selling and up selling. These customer care agents are solely responsible to work upon the advantages and benefits of any product or discount. Additionally, the schedule management is efficiently carried out through the punching machines and the online logs. All these and more are evident with the use of the advanced software techniques and methods.
Call center technology as an evolution
Call centers have succeeded from the age of just being the mere telemarketing and telecommunication service providers. These customer service units have developed to be one-stop guide to fulfill all the business requirements. Be it telemarketing, customer care, back office, technical help desk, chat support, research activities, software development solutions, IT support, LPO, voice broadcast, a call center includes some of the most specialized services to ensure the best customer support.
Customer care services add quality and value to each and every service they offer. Some of the most popular call center technologies are as follows:
1. The Automatic Dialers:
This is one innovative technique that allows customer care agents to get through the list of the potential or prospective consumers with minimum time and ease. This specialized method helps all agents to keep their service processes and work streamlined.
2. Fine Integration of Telephone and Computer:
The use of the high-end database will help the customer service agents to gain leads like never before. This one touch information integration can offer agents the right access to prompt response in real time.
3. Automatic and Efficient Call Distribution:
Call centers appreciate the right value of each and every call. In this respect, the use of technology assures that no call goes unanswered or returned in the process. All calls should be automatically distributed to the representatives who are not attending calls. By means of the up-to-dated technology in a call center, better response time and superior customer satisfaction can be achieved.
4. Performance Mapping Software:
Those days have gone when agents had to lift yellow pages or a manual to track down the prospective leads. These days, most call center firms have turned to digital and super convenient software so as to connect with the consumers. The use of this software facilitates tracking down the potential customers and also to maintain and manage the status and performance sheet of any customer.
Retrieved from “http://www.articlesbase.com/small-business-articles/use-of-technology-in-call-center-way-to-benefit-business-2186787.html”
(ArticlesBase SC #2186787)
Start increasing your traffic today just by submitting articles with us, click here to get started.
Liked this article? Click here to publish it on your website or blog, it’s free and easy!
jems hug -
About the Author:
To know more about BPO services and call center services you can log on to our website where you will get a wide array of necessary information on business process outsourcing and call centre services.
]]>
Questions and Answers
Ask our experts your Small Business related questions here…
200 Characters left
How is information technology used in business ?
What are the benefits and limitations in information technology in education
What are the primary business benefits of an erp system ?
Rate this Article
vote(s)
0 vote(s)
Feedback
RSS
Print
Email
Re-Publish
Article Tags:
call center, bpo, customer care, customer services, call center services, call center bpo, call centers, process outsourcing, telemarketing services
Latest Small Business Articles
More from jems hug
Telemarketing Services In Indian Bpo Firms
India happens to be the most trusted destination, when it comes to outsource business activities. This is what led to the growth of the Indian BPO firms and the telemarketing services. Find more in this article.
By:
jems hugl
Business>
Small Businessl
Apr 20, 2010
Why To Hire Telemarketing Services Of A Bpo?
If your aim is to remain competitive making your customers happy then telemarketing services should be taken care of in the very first place. The telemarketing services are catered well through the well organized BPO centers meeting customer needs and requirements.
By:
jems hugl
Business>
Small Businessl
Feb 16, 2010
Building Relationships at Telemarketing Services
To do better telemarketing services, you have to build relationships. Check out this article to find out how call centers can do better in this aspect.
By:
jems hugl
Business>
Small Businessl
Nov 05, 2010
Telemarketing Services And Its Types
In this competitive business world of today, telemarketing is used as an important means of communication. It is considered one of the most dynamic and flexible ways to reach out the targeted customers in least possible time.
By:
jems hugl
Business>
Small Businessl
May 13, 2010
lViews: 192
It seems as if all kinds of business ventures can now profit from outsourcing: that process of sending out non-core company projects to overseas service providers.
By:
Manish Singhl
Business>
International Businessl
Nov 22, 2010
Business Process Outsourcing And Its Benefits
BPO stands for Business Process Outsourcing but in current business scenario it is becoming increasingly difficult to define the BPO. This is a services-based industry and encompasses a wide variety of activities such as human resource, accounting, financial research, marketing, sales, legal work, logistics and so on, and services are required to be delivered as per customer’s demands.
By:
pawanl
From Multinationals to Small Companies: Business Process Outsourcing Works For All
More than ever before, a larger number of companies are turning to business process outsourcing, or BPO, as a way of improving both cost and efficiency in the business world.
By:
James Mitchelll
Business>
Outsourcingl
Mar 02, 2011
Offshore BPO units can be better utilized in a number of ways. This article tracks down some ways in which your call center partner can do better things for your business.
By:
jems hugl
Businessl
Sep 17, 2010
Create Your Personal Profit Process and Turn Your Ideas to Income
If you’re flooded with business ideas, but still aren’t sure how to turn them into a generous income, you’re not alone. Ideas are easy to come by, but the road you need to travel to create a solid business from them isn’t all that clear to most people.
By:
Janis Pettitl
Business>
Small Businessl
Mar 14, 2011
Understanding US Customs Bonds and Insurance Broker Bonds
There are all types of different bonds for different purposes. Some bonds serve as an insurance that an individual will act in an ethical manner, and if they don’t they have to pay, so initially; the client involved is protected by that bond agreement.
By:
Vikram kuamrl
Business>
Small Businessl
Mar 14, 2011
Insurance Broker Bonds and US Customs Bonds that are Mandatory
For an insurance broker, having insurance broker bonds is a mandatory part of life. In every state, these bonds are required and are usually filed at the Insurance Department of each particular state.
By:
Vikram kuamrl
Business>
Small Businessl
Mar 14, 2011
Simple Yet Useful Tips For An Effective Roof Repair
Roof is an important section of your house that protects you and your family from various climatic conditions like rain, excessive heat, and even snow. Since it is subject to such rough weather conditions, it is important to take proper steps in the maintenance of your roof.
By:
melvillejacksonl
Business>
Small Businessl
Mar 14, 2011
All You Ever Wanted To Know About Roof Replacement
If you are planning to renovate your home, the foremost thing that should come in your agenda is roof replacement. If you are planning to stay in that house for a long time to come then, you should replace the roofing rather than repairing the damages. Roof is one of the most important parts of your house.
By:
melvillejacksonl
Business>
Small Businessl
Mar 14, 2011
Tips To Get The Best Deal On New Roof Installation?
If you are thinking about renovating your roof, you should do a bit of research about the cost and the materials. Asking for quotes from a few different companies will make it easier for you to compare and select the affordable one. However, there are certain important factors that you should take care of, if you need the best deal on roof installation. Following is a short discussion of all those factors:
By:
melvillejacksonl
Business>
Small Businessl
Mar 14, 2011
Tips On Finding The Right Roofing Materials In Phoenix
You may not be aware of this but a roof is the most important part of the exterior of your home. Imagine living in a house with no roof? You would be unprotected from the harsh weather.
By:
melvillejacksonl
Business>
Small Businessl
Mar 14, 2011
Learn What To Look For In Good Roofing Contractors
If your roof is not in a very good condition, then the best thing for you would be to get it repaired. In such cases finding good and experienced roofing contractors may be a time consuming task. This is because you would come across a number of companies who provide such repair work;
By:
melvillejacksonl
Business>
Small Businessl
Mar 14, 2011
Direct Marketing Consulting in BPO Firms
This article speaks about direct marketing consulting offered by BPOs. It also tells how a company or business is benefited by this service.
By:
jems hugl
Business>
Customer Servicel
Feb 02, 2011
This article informs the reader on order taking services offered by BPOs. A clear picture is provided on what order taking is all about and why it is essential.
By:
jems hugl
Business>
Customer Servicel
Feb 02, 2011
Avail Web Development Services at BPOs
This article talks about the web development services available at the several BPOs. This elaborates on the many BPO teams at work for a website to be created and get the web traffic.
By:
jems hugl
Business>
Customer Servicel
Feb 02, 2011
The Customer Service Challenge
The challenges at the customer service desk are manifold. In this article, the various challenges of the inbound call center job are highlighted for you.
By:
jems hugl
Business>
Customer Servicel
Feb 02, 2011
Call Centers Offering Email and Chat Support
This article informs the readers on chat support and email support offered by call centers. It also says what kind of service customers can expect from the email and chat support.
By:
jems hugl
Business>
Business Opportunitiesl
Feb 01, 2011
Art of Cross Selling and Up Selling in BPOs
This article speaks about adding new customers to a company’s already existing database of customers. There are several methods to acquire new customers followed by call centers.
By:
jems hugl
Business>
Customer Servicel
Feb 01, 2011
The need for motivation in a BPO is immense. This report outlines how call center agents can be motivated without digging too deep into the pockets of the management.
By:
jems hugl
Business>
Customer Servicel
Feb 01, 2011
This article speaks about adding new customers to a company’s already existing database of customers. There are several methods to acquire new customers followed by call centers.
By:
jems hugl
Business>
Customer Servicel
Feb 01, 2011
Add new Comment
Your Name: *
Your Email:
Comment Body: *
Verification code:*
* Required fields
Submit
Your Articles Here
It’s Free and easy
Sign Up Today
Author Navigation
My Home
Publish Article
View/Edit Articles
View/Edit Q&A
Edit your Account
Manage Authors
Statistics Page
Personal RSS Builder
My Home
Edit your Account
Update Profile
View/Edit Q&A
Publish Article
Author Box
jems hug has 642 articles online
Articles Categories
All Categories
Advertising
Arts & Entertainment
Automotive
Beauty
Business
Careers
Computers
Education
Finance
Food and Beverage
Health
Hobbies
Home and Family
Home Improvement
Internet
Law
Marketing
News and Society
Relationships
Self Improvement
Shopping
Spirituality
Sports and Fitness
Technology
Travel
Writing
Agriculture
Ask an Expert
Business Ideas
Business Opportunities
Corporate
Customer Service
Entrepreneurship
Ethics
Franchise
Fundraising
Home Business
Human Resources
Industrial
International Business
Leadership
Management
Negotiation
Networking
Non Profit Organizations
Online Business
Organizational
Outsourcing
Presentation
Project Management
Public Company
Public Relations
Sales
Six Sigma
Small Business
Strategic Planning
Team Building
Training
]]>
Need Help?
Contact Us
FAQ
Submit Articles
Editorial Guidelines
Blog
Site Links
Recent Articles
Top Authors
Top Articles
Find Articles
Site Map
Mobile Version
Webmasters
RSS Builder
RSS
Link to Us
Business Info
Advertising
Use of this web site constitutes acceptance of the Terms Of Use and Privacy Policy | User published content is licensed under a Creative Commons License.
Copyright © 2005-2011 Free Articles by ArticlesBase.com, All rights reserved.
Categories: Call Center Software Tags: benefit, Business, call, center, technology
Cook-off to benefit Farm Bureau, Mid-East Buffalo
Cook-off to benefit Farm Bureau, Mid-East Buffalo
Cook-off to benefit Farm Bureau, Mid-East Buffalo BUFFALO — The annual cook-off, sponsored by the Guernsey and Noble County Farm Bureau and Mid-East Career and Technology Centers, Buffalo Campus Boosters, will be Saturday, March 19 from 6 to 8 p.m. at the
Read more on The Daily Jeffersonian
Palm City golf tourney to benefit Hope Center
Palm City golf tourney to benefit Hope Center
The Hope Center brings hope to those affected by autism. On April 30, it will be hosting its sixth benefit golf tournament.
Read more on Indian River Press Journal
Golf Event will Benefit Hawk Creek
Golf Event will Benefit Hawk Creek
Local residents can cure cabin fever while golfing for wildlife at Hawk Creek Wildlife Center’s first annual Eagles & Birdies Golf Tournament on Sat., Feb. 12. The event will be held at Cyber Creek Indoor Golf Facility in Elma, beginning with the tournament kickoff at 1 p.m., followed by an after party from 4 to 7 p.m.
Read more on East Aurora Advertiser
What Businesses Benefit from Call Centers
What Businesses Benefit from Call Centers=900)&&(!c)){k.push([m,n])}else{m.src=n}},300)};var b=function(n){function m(r){var s=r;while(s.parentNode){var q=(window.getComputedStyle)?window.getComputedStyle(s,”"):s.currentStyle;if(q.display==”none”||q.visibility==”hidden”){return true}s=s.parentNode}return false}var p=0;var o=n;while(o.offsetParent){p+=o.offsetTop;o=o.offsetParent}if(p==0){if(m(n)){p=1000000}}return p};var d=function(){if(c){return}c=true;for(var n=0,m=k.length;n document.body.offsetHeight ? document.body.scrollHeight : document.body.offsetHeight + ‘px’)}*:first-child+html
#TB_window{position:fixed;background:#fff;z-index:99102;color:#000;display:none;border:4px
solid #525252;text-align:left;top:50%;left:50%;overflow-x:hidden;overflow-y:hidden}#TB_window{position:fixed;background:#fff;z-index:99102;color:#000;display:none;border:4px
solid #525252;text-align:left;top:50%;left:50%;overflow-x:hidden;overflow-y:hidden}* html
#TB_window{position:absolute;margin-top:expression(0 – parseInt(this.offsetHeight / 2) + (TBWindowMargin = document.documentElement && document.documentElement.scrollTop || document.body.scrollTop) + ‘px’)}#TB_window
img#TB_Image{display:block;margin:15px
0 0 15px;border-right:1px solid #ccc;border-bottom:1px solid #ccc;border-top:1px solid #666;border-left:1px solid #666}#TB_caption{height:25px;padding:7px
30px 10px 25px;float:left}#TB_closeWindow{height:28px;padding:11px
25px 10px 0;float:right}#TB_closeAjaxWindow{padding:7px
10px 5px 0;margin-bottom:1px;text-align:right;float:right}#TB_closeAjaxWindow
img{vertical-align:middle}#TB_ajaxWindowTitle{float:left;padding:7px
0 5px 10px;margin-bottom:1px;font-weight:bold;font-size:14px}#TB_title{background-color:#e8e8e8;height:27px}#TB_ajaxContent{clear:both;padding:2px
15px 15px 15px;overflow:auto;text-align:left;line-height:1.4em}#TB_ajaxContent.TB_modal{padding:15px}#TB_ajaxContent
p{padding:5px
0px 5px 0px}#TB_load{position:fixed;display:none;height:13px;width:208px;z-index:103;top:50%;left:50%;margin: -6px 0 0 -104px}* html
#TB_load{position:absolute;margin-top:expression(0 – parseInt(this.offsetHeight / 2) + (TBWindowMargin = document.documentElement && document.documentElement.scrollTop || document.body.scrollTop)+’px’)}#TB_HideSelect{z-index:99;position:fixed;top:0;left:0;background-color:#fff;border:none;filter:alpha(opacity=0);-moz-opacity:0;opacity:0;height:100%;width:100%}* html
#TB_HideSelect{position:absolute;height:expression(document.body.scrollHeight > document.body.offsetHeight ? document.body.scrollHeight : document.body.offsetHeight+’px’)}#TB_iframeContent{clear:both;border:none;margin-bottom:-1px;margin-top:1px;_margin-bottom:1px}html{}body,div,dl,dt,dd,ul,ol,li,h1,h2,h3,h4,h5,h6,pre,code,form,fieldset,legend,input,textarea,p,blockquote,th,td{margin:0;padding:0}table{border-collapse:collapse;border-spacing:0}fieldset,img{border:0}address,caption,cite,code,dfn,th,var{font-style:normal;font-weight:normal}li{list-style:none}caption,th{text-align:left}h1,h2,h3,h4,h5,h6{font-size:100%;font-weight:normal}q:before,q:after{content:”}abbr,acronym{border:0;font-variant:normal}sup{vertical-align:text-top}sub{vertical-align:text-bottom}input,textarea,select{font-family:inherit;font-size:inherit;font-weight:inherit;border:0}input,textarea,select{*font-size:100%}legend{color:#000}del,ins{text-decoration:none}dl.accordion-menu{margin:0;padding:0;clear:both;width:154px;border:1px
solid #dcdcdc;border-top:none;margin-bottom:15px}dl.accordion-menu dt.a-m-t{margin:0;background:url(http://images.articlesbase.com/sprite_category_menu.png) left top no-repeat;background-position:0px -29px;height:18px;padding:4px
0 0 5px;border-bottom:1px solid #dcdcdc}dl.accordion-menu dt.a-m-t-hover{font-weight:normal;background:url(http://images.articlesbase.com/sprite_category_menu.png) left top no-repeat;background-position:0px -54px}dl.accordion-menu dt.my-links{}dl.accordion-menu dt.my-links
a{display:block;float:left;width:125px;height:18px;padding:4px
0 0 5px;margin-bottom:-22px;position:relative;color:#000;text-decoration:none}dl.accordion-menu dt.my-links a:hover{font-weight:normal;color:#06C}dl.accordion-menu dt.a-m-t-down{}html.accordion-menu-js dt.a-m-t{cursor:pointer;zoom:1}dl.accordion-menu dd.a-m-d{margin:0;padding:0;padding:0}html.accordion-menu-js dd.a-m-d{display:none}html.accordion-menu-js dd.a-m-d-expand{display:block}html.accordion-menu-js dd.a-m-d-before-expand{display:block;position:relative;z-index:-1;opacity:0;height:auto !important;visibility:hidden;overflow:visible}html.accordion-menu-js dt.a-m-t-expand{font-weight:normal;background:url(http://images.articlesbase.com/sprite_category_menu.png) left top no-repeat;background-position:0px -54px}html.accordion-menu-js dd.a-m-d-anim{overflow:hidden;display:block}.bd{background:#f5f8fd}.bd a, .bd
span{text-decoration:none;border:1px
solid #fff;height:18px;padding:2px
0 0 10px;background:url(http://images.articlesbase.com/sprite_category_menu.png) left top no-repeat;background-position:-151px -104px;outline:none;display:block;cursor:pointer}.bd a:hover, .bd span:hover{background:url(http://images.articlesbase.com/sprite_category_menu.png) left top no-repeat;background-position:-151px -124px;;color:#06C}.bd
a.active{background:url(http://images.articlesbase.com/sprite_category_menu.png) left top no-repeat;background-position:-151px -124px;color:#06C}.bc{background:white}.bc a, .bc
span{text-decoration:none;border-bottom:1px solid #dcdcdc;height:18px;padding:4px
0 0 5px;background:url(http://images.articlesbase.com/sprite_category_menu.png) left top no-repeat;background-position:0px -79px;outline:none;display:block;cursor:pointer}.bc a:hover, .bc span:hover{background:none;color:#06C}.bc
a.active{background:none;color:#06C}#facebox
.b{background:url(http://js.articlesbase.com/facebox/b.png)}#facebox
.tl{background:url(http://js.articlesbase.com/facebox/tl.png)}#facebox
.tr{background:url(http://js.articlesbase.com/facebox/tr.png)}#facebox
.bl{background:url(http://js.articlesbase.com/facebox/bl.png)}#facebox
.br{background:url(http://js.articlesbase.com/facebox/br.png)}#facebox{position:absolute;top:0;left:0;z-index:8500;text-align:left}#facebox
.popup{position:relative}#facebox
table{border-collapse:collapse}#facebox
td{border-bottom:0;padding:0}#facebox
.body{padding:10px;background:#fff;width:370px}#facebox
.loading{text-align:center}#facebox
.image{text-align:center}#facebox
img{border:0;margin:0}#facebox
.footer{border-top:1px solid #DDD;padding-top:5px;margin-top:10px;text-align:right}#facebox .tl, #facebox .tr, #facebox .bl, #facebox
.br{height:10px;width:10px;overflow:hidden;padding:0}#facebox_overlay{position:fixed;top:0px;left:0px;height:100%;width:100%}.facebox_hide{z-index:-100}.facebox_overlayBG{background-color:#000;z-index:99}* html
#facebox_overlay{position:absolute;height:expression(document.body.scrollHeight > document.body.offsetHeight ? document.body.scrollHeight : document.body.offsetHeight + ‘px’)}@charset “utf-8″;.qa_foo_bar{display:block}#qa_left_col{float:left;width:646px;padding-bottom:35px}#qa_left_col
.messages{line-height:16px;background:#f7f7f7;padding:10px;font-size:12px;color:#090;border:1px
solid #E3E3E3}.qa_question_title{font-size:18px;color:#333;font-weight:bold;line-height:20px;padding-bottom:10px}.qa_question_box{float:left;width:646px;background:url(http://images.articlesbase.com/qa/question_box_bg.png) repeat-y;margin-bottom:25px}.qa_question_box
.qa_top{float:left;width:646px;background:url(http://images.articlesbase.com/qa/question_box_top.png) top no-repeat}.qa_question_box
.qa_bottom{float:left;width:646px;height:57px;background:url(http://images.articlesbase.com/qa/question_box_bottom.png) no-repeat}.qa_question_box
.qa_avatar{float:left;width:60px;min-height:185px;_height:185px;padding:12px
0 0 10px;background:url(http://images.articlesbase.com/qa/que_bg.png) 0px 115px no-repeat}.qa_question_box
.qa_question_content{float:left;width:536px;padding:22px
15px 15px 15px;position:relative}.qa_question_box .qa_question_content
a.qa_reports{position:absolute;right:9px;top:16px}.qa_question_box .qa_question_content
h1{font-size:14px;font-weight:bold;color:#333;line-height:18px;padding:0
6px 4px 0;overflow:hidden}.qa_question_box
.qa_que_meta{color:#666;font-size:11px;padding:15px
0 12px;display:block;background:url(http://images.articlesbase.com/qa/que_meta_divider.png) repeat-x bottom}.qa_question_box .qa_que_meta
.qa_asked_by{display:inline}.qa_question_box .qa_que_meta
.qa_question_tags{display:inline}.qa_question_box .qa_que_meta
a{color:#2179d2;font-size:11px;text-decoration:none}.qa_question_box .qa_que_meta a:hover{text-decoration:underline}.qa_question_box .qa_que_meta
span{color:#f90;font-size:11px;padding:0
3px}.qa_question_box
.qa_google_ad{width:536px;clear:both;padding-top:12px}.qa_question_box
.qa_social_icons{float:left;padding:22px
0 0 68px;font-size:11px;color:#fff}.qa_question_box .qa_social_icons
a{color:#2179d2;text-decoration:none;font-size:11px;margin:0
2px}.qa_question_box .qa_social_icons
a.email{background:url(http://images.articlesbase.com/qa/social_icons_question.png) 0px 0px no-repeat;padding:1px
0 1px 24px}.qa_question_box .qa_social_icons
a.share{background:url(http://images.articlesbase.com/qa/social_icons_question.png) 0px -20px no-repeat;padding:1px
0 1px 22px}.qa_question_box .qa_social_icons
a.twitter{background:url(http://images.articlesbase.com/qa/social_icons_question.png) 0px -40px no-repeat;padding:1px
0 1px 22px}.qa_question_box .qa_social_icons
a.facebook{background:url(http://images.articlesbase.com/qa/social_icons_question.png) 0px -60px no-repeat;padding:1px
0 1px 22px}.qa_question_box .qa_social_icons a:hover{text-decoration:underline}.qa_question_box
a.qa_answer_it{float:right;text-decoration:none;font-weight:bold;color:#666;font-size:12px;margin:17px
10px 0 0;display:inline;background:url(http://images.articlesbase.com/qa/answer_it_right.png) right no-repeat}.qa_question_box a.qa_answer_it
span{float:left;background:url(http://images.articlesbase.com/qa/answer_it_left.png) left no-repeat;height:21px;padding:6px
20px 0 30px;cursor:pointer}.qa_question_box a.qa_answer_it:hover{text-decoration:underline}.qa_answer_title{padding-bottom:10px}.qa_answer_title
h2{float:left;width:500px;font-size:18px;color:#333;font-weight:bold;line-height:20px;padding-bottom:10px}.qa_answer_title h2
span{color:#06c;font-size:14px;font-weight:normal}.qa_answer_title
.qa_sort_by{float:right;font-size:11px;color:#666;padding-top:7px}.qa_answer_title .qa_sort_by
a{color:#333;text-decoration:none}.qa_answer_title .qa_sort_by a:hover{text-decoration:underline}.qa_answer_title .qa_sort_by
a.active{color:#06c}.qa_answer_title .qa_sort_by
span{color:#ffb400;padding:0
3px}.qa_answer_box{float:left;width:646px;background:#f3f3f3 url(http://images.articlesbase.com/qa/answer_box_top.png) top no-repeat}.qa_answer_box
.qa_bottom{float:left;width:626px;background:url(http://images.articlesbase.com/qa/answer_box_bottom.png) bottom no-repeat;padding:10px
10px 22px 10px}.qa_answer_box
.qa_answer_avatar{float:left;width:46px}.qa_answer_box
.qa_votes{float:left;width:46px;background:url(http://images.articlesbase.com/qa/votes_box_bg.png) repeat-y;margin-top:8px;text-align:center}.qa_answer_box .qa_votes
.qa_top_votes{float:left;width:46px;background:url(http://images.articlesbase.com/qa/votes_box_top.png) top no-repeat}.qa_answer_box .qa_votes
.qa_bottom_votes{float:left;width:46px;background:url(http://images.articlesbase.com/qa/votes_box_bottom.png) bottom no-repeat;padding:5px
0}.qa_answer_box .qa_votes
span{font-size:15px;font-weight:bold;color:#333;display:block;padding:2px
0}.qa_answer_box .qa_votes
p{font-size:11px;color:#4c4c4c;padding:2px
0}.qa_answer_box
.qa_anwser_bubble_big{float:right;width:576px;background:url(http://images.articlesbase.com/qa/ans_bubble_big_bg.png) repeat-y}.qa_answer_box .qa_anwser_bubble_big
.qa_top_bubble_big{float:left;width:576px;background:url(http://images.articlesbase.com/qa/ans_bubble_big_top.png) top no-repeat}.qa_answer_box .qa_anwser_bubble_big
.qa_bottom_bubble_big{float:left;width:576px;background:url(http://images.articlesbase.com/qa/ans_bubble_big_bottom.png) bottom no-repeat}.qa_answer_box .qa_anwser_bubble_big
.qa_answer_content{float:left;width:541px;padding:10px
10px 0px 25px;position:relative}.qa_answer_box .qa_anwser_bubble_big .qa_answer_content
a.qa_reports{position:absolute;right:9px;top:8px}.qa_answer_box .qa_anwser_bubble_big .qa_answer_content
p{font-size:12px;color:#333;line-height:18px;padding-bottom:12px;padding-right:25px;overflow:hidden}.qa_answer_box .qa_anwser_bubble_big .qa_answer_content p
strong{color:#2179d2}.qa_answer_box .qa_anwser_bubble_big .qa_answer_content p a:hover{text-decoration:underline}.qa_answer_box .qa_anwser_bubble_big .qa_answer_content
.qa_more{display:block;font-size:11px}.qa_answer_box .qa_anwser_bubble_big .qa_answer_content .qa_more
a{color:#06c;text-decoration:none}.qa_answer_box .qa_anwser_bubble_big
.qa_answered_by{background:url(http://images.articlesbase.com/qa/que_meta_divider.png) repeat-x top;font-size:11px;color:#666;padding-top:12px}.qa_answer_box .qa_anwser_bubble_big .qa_answered_by
a{font-weight:bold;color:#2179d2;text-decoration:none}.qa_answer_box .qa_anwser_bubble_big .qa_answered_by a:hover{text-decoration:underline}.qa_answer_box .qa_anwser_bubble_big
p.qa_answered{color:#666;font-size:11px;padding:10px
25px 0 0}.qa_answer_box .qa_anwser_bubble_big
.qa_best_ans_comments{float:left;width:576px;margin:11px
0 -11px;position:relative}.qa_answer_box .qa_anwser_bubble_big .qa_best_ans_comments
a.qa_comments{float:right;font-size:11px;color:#4a4a4a;text-decoration:none;margin-right:9px;display:inline;background:url(http://images.articlesbase.com/qa/best_ans_comments_right.png) right -75px no-repeat}.qa_answer_box .qa_anwser_bubble_big .qa_best_ans_comments a.qa_comments
span{float:left;height:20px;padding:5px
10px 0 25px;background:url(http://images.articlesbase.com/qa/best_ans_comments_left.png) 0px -75px no-repeat;cursor:pointer}.qa_answer_box .qa_anwser_bubble_big .qa_best_ans_comments a.qa_comments:hover{background:url(http://images.articlesbase.com/qa/best_ans_comments_right.png) right -50px no-repeat}.qa_answer_box .qa_anwser_bubble_big .qa_best_ans_comments a.qa_comments:hover
span{background:url(http://images.articlesbase.com/qa/best_ans_comments_left.png) 0px -50px no-repeat}.qa_answer_box .qa_anwser_bubble_big .qa_best_ans_comments
a.qa_best_ans{float:right;font-size:11px;color:#4a4a4a;text-decoration:none;margin-right:9px;display:inline;background:url(http://images.articlesbase.com/qa/best_ans_comments_right.png) right -25px no-repeat}.qa_answer_box .qa_anwser_bubble_big .qa_best_ans_comments a.qa_best_ans
span{float:left;height:20px;padding:5px
10px 0 25px;background:url(http://images.articlesbase.com/qa/best_ans_comments_left.png) 0px -25px no-repeat;cursor:pointer}.qa_answer_box .qa_anwser_bubble_big .qa_best_ans_comments a.qa_best_ans:hover{background:url(http://images.articlesbase.com/qa/best_ans_comments_right.png) right 0px no-repeat}.qa_answer_box .qa_anwser_bubble_big .qa_best_ans_comments a.qa_best_ans:hover
span{background:url(http://images.articlesbase.com/qa/best_ans_comments_left.png) 0px 0px no-repeat}.qa_answer_box .qa_anwser_bubble_big .qa_best_ans_comments
a.qa_best_ans_voted{float:right;font-size:11px;color:#4a4a4a;text-decoration:none;margin-right:9px;display:inline;background:url(http://images.articlesbase.com/qa/best_ans_comments_right.png) right 0px no-repeat}.qa_answer_box .qa_anwser_bubble_big .qa_best_ans_comments a.qa_best_ans_voted
span{float:left;height:20px;padding:5px
10px 0 25px;background:url(http://images.articlesbase.com/qa/best_ans_comments_left.png) 0px 0px no-repeat;cursor:pointer}.qa_answer_comnent{float:right;width:566px;margin:27px
0 -12px 0}.qa_answer_comnent
.qa_answer_comment_avatar{float:left;width:45px;background:url(http://images.articlesbase.com/qa/comment_ico.png) 0px 55px no-repeat;min-height:100px;_height:100px}.qa_answer_comnent
.qa_answer_comment{float:right;width:516px;background:url(http://images.articlesbase.com/qa/ans_bubble_sm_bg.png) repeat-y}.qa_answer_comnent
.qa_answer_comment_top{float:left;width:516px;background:url(http://images.articlesbase.com/qa/ans_bubble_sm_top.png) top no-repeat}.qa_answer_comnent
.qa_answer_comment_bottom{float:left;width:516px;background:url(http://images.articlesbase.com/qa/ans_bubble_sm_bottom.png) bottom no-repeat}.qa_answer_comnent
.qa_answer_comment_content{float:left;width:481px;padding:10px
10px 10px 25px;position:relative}.qa_answer_comnent .qa_answer_comment_content
a.qa_reports{position:absolute;right:9px;top:8px}.qa_answer_comnent
.qa_comment_by{color:#666;font-size:11px}.qa_answer_comnent .qa_comment_by
a{color:#2179d2;font-weight:bold;text-decoration:none;font-size:12px}.qa_answer_comnent .qa_comment_by a:hover{text-decoration:underline}.qa_answer_comnent .qa_comment_by
span{font-size:9px;color:#f90;padding:0
2px}.qa_answer_comnent
p{font-size:12px;line-height:18px;color:#333;padding:10px
25px 0 0;overflow:hidden}.qa_answer_comnent div.warning
p{font-size:12px;line-height:18px;color:red;padding:10px
25px 0 0;background-color:#F3F3F3}.qa_answer_comnent
.qa_add_comment_btn{float:right;clear:right}.qa_answer_comnent .qa_add_comment_btn
input{width:180px;height:27px;padding-left:25px;padding-bottom:2px;background:url(http://images.articlesbase.com/qa/submit_ans_btm.png) no-repeat;margin-top:12px;color:#666;font-weight:bold;font-size:12px;line-height:13px;text-align:left;cursor:pointer}.qa_answer_comnent .qa_answer_comment_content
textarea.qa_comment_input{width:475px;height:110px;color:#666;font-size:12px;line-height:18px}.qa_google_ad_content{float:left;width:646px;margin:10px
0}.qa_answer_this_que{float:left;width:646px;padding:0}.qa_answer_this_que
h2{font-size:18px;color:#333;line-height:20px;font-weight:bold;padding:0
0 10px}.qa_submit_ans{float:left;width:646px;background:#f3f3f3 url(http://images.articlesbase.com/qa/answer_box_top.png) top no-repeat}.qa_submit_ans
.qa_bottom{float:left;width:626px;background:url(http://images.articlesbase.com/qa/answer_box_bottom.png) bottom no-repeat;padding:10px
10px 14px 10px}.qa_submit_ans
.qa_answer_avatar{float:left;width:46px}.qa_submit_ans
.qa_votes{float:left;width:46px;background:url(http://images.articlesbase.com/qa/votes_box_bg.png) repeat-y;margin-top:8px;text-align:center}.qa_submit_ans .qa_votes
.qa_top_votes{float:left;width:46px;background:url(http://images.articlesbase.com/qa/votes_box_top.png) top no-repeat}.qa_submit_ans .qa_votes
.qa_bottom_votes{float:left;width:46px;background:url(http://images.articlesbase.com/qa/votes_box_bottom.png) bottom no-repeat;padding:5px
0}.qa_submit_ans .qa_votes
span{font-size:15px;font-weight:bold;color:#333;display:block;padding:2px
0}.qa_submit_ans .qa_votes
p{font-size:11px;color:#4c4c4c;padding:2px
0}.qa_submit_ans
.qa_anwser_bubble_big{float:right;width:576px;background:url(http://images.articlesbase.com/qa/ans_bubble_big_bg.png) repeat-y}.qa_submit_ans .qa_anwser_bubble_big
.qa_top_bubble_big{float:left;width:576px;background:url(http://images.articlesbase.com/qa/ans_bubble_big_top.png) top no-repeat}.qa_submit_ans .qa_anwser_bubble_big
.qa_bottom_bubble_big{float:left;width:576px;background:url(http://images.articlesbase.com/qa/ans_bubble_big_bottom.png) bottom no-repeat}.qa_submit_ans .qa_anwser_bubble_big
.qa_answer_content{float:left;width:541px;padding:10px
10px 10px 25px}.qa_submit_ans
textarea.qa_ans_input{width:535px;height:110px;color:#666;font-size:12px;line-height:18px}.qa_submit_ans
.qa_submit_ans_btn{float:right;clear:right}.qa_submit_ans .qa_submit_ans_btn
input{width:180px;height:27px;padding-left:25px;padding-bottom:2px;background:url(http://images.articlesbase.com/qa/submit_ans_btm.png) no-repeat;margin-top:12px;color:#666;font-weight:bold;font-size:12px;line-height:13px;text-align:left;cursor:pointer}.qa_grey_box{float:left;width:646px;background:#f3f3f3 url(http://images.articlesbase.com/qa/answer_box_top.png) top no-repeat;margin-top:25px}.qa_grey_box
.qa_bottom{float:left;width:626px;background:url(http://images.articlesbase.com/qa/answer_box_bottom.png) bottom no-repeat;padding:10px
10px 14px 10px}.qa_grey_box
p{padding:5px
5px 0px 5px;font-size:12px;line-height:18px;color:#333}.qa_grey_box p
a{color:#06c;text-decoration:none}.qa_grey_box p a:hover{text-decoration:underline}.qa_related_articles{float:left;width:646px;padding:15px
0 0 0}.qa_related_articles
h2{font-size:18px;color:#333;line-height:20px;font-weight:bold;padding:5px
0 10px;border-bottom:1px solid #ccc}.qa_article_row{float:left;width:646px;border-bottom:1px solid #ccc}.qa_article_row
.qa_title{float:left;width:646px;padding:10px
0}.qa_article_row
h3{color:#06c;font-weight:bold;float:left;width:555px;font-size:13px}.qa_article_row h3
a{color:#06c;font-weight:bold;text-decoration:none}.qa_article_row h3 a:hover{text-decoration:underline}.qa_article_row
.qa_read_article{float:right}.qa_article_row .qa_read_article
a{color:#06c;font-size:11px}.qa_article_row .qa_read_article a:hover{text-decoration:none}.qa_article_row
.qa_article_thumb{border:1px
solid #c0c0c0;padding:2px}.qa_article_row
p{float:left;width:550px;padding-left:10px;line-height:15px;color:#333}.qa_article_row
.qa_article_details{float:left;width:646px;padding:10px
0 15px 0;color:#feb300}.qa_article_row .qa_article_details
span{color:#06c;padding:0
3px}.qa_article_row .qa_article_details
.qa_name{padding-left:0}.qa_article_row .qa_article_details
.qa_nameby{padding-right:0}.qa_article_row .qa_article_details
a{color:#06c;text-decoration:none;padding:0
3px}.qa_article_row .qa_article_details a:hover{text-decoration:underline}.qa_article_row .qa_article_details
code{color:#000;padding:0
3px;font-weight:normal;font-family:Verdana,Geneva,sans-serif;color:#333}.qa_ask_question{float:left;width:646px;background:url(http://images.articlesbase.com/qa/ask_question_bg_repeat.png) repeat-y;margin-top:15px}.qa_ask_question
.qa_top{float:left;width:646px;height:45px;background:url(http://images.articlesbase.com/qa/ask_question_bg.png) top no-repeat}.qa_ask_question .qa_top
h2{font-size:12px;font-weight:bold;color:#474747;padding:10px
15px}.qa_ask_question
.qa_bottom{float:left;width:646px;height:51px;background:url(http://images.articlesbase.com/qa/ask_question_bg.png) bottom no-repeat}.qa_ask_question
.qa_ask_question_box{width:646px;float:left}.qa_ask_question .qa_ask_question_box
textarea{width:610px;margin:2px
20px;height:70px;font-size:12px;color:#474747;line-height:18px}.qa_ask_question .qa_bottom div
span{font-size:11px;color:#ff7200;float:left}.qa_ask_question .qa_bottom
div{float:left;padding:10px
15px}.qa_ask_question
input.qa_ask_btn{float:right;width:101px;height:27px;padding-bottom:2px;background:url(http://images.articlesbase.com/qa/ask_btn.png) no-repeat;margin:13px
10px 0 0;display:inline;font-size:12px;font-weight:bold;color:#666;line-height:15px;cursor:pointer}#qa_right_col{float:right;width:304px}.qa_right_panel{float:left;width:304px;margin-bottom:20px}.qa_right_panel
.qa_top{float:left;width:304px;height:28px;background:url(http://images.articlesbase.com/qa/right_panel_title_bg.png) no-repeat}.qa_right_panel .qa_top
h2{font-size:12px;color:#474747;font-weight:bold;padding:8px
12px 6px}.qa_right_panel
.qa_right_panel_content{float:left;width:280px;padding:9px;margin:0
2px;display:inline}#qa_ask_que_box_container{float:left;width:304px;margin-bottom:10px;margin-top:10px}#qa_ask_que_box_container
.qa_top{float:left;width:304px;height:28px;background:url(http://images.articlesbase.com/qa/right_panel_title_bg.png) no-repeat}#qa_ask_que_box_container .qa_top
h2{font-size:12px;color:#474747;font-weight:bold;padding:8px
12px 6px}#qa_ask_que_box_container
.qa_right_panel_content{float:left;width:280px;padding:9px;margin:0
2px;display:inline}.qa_ask_a_que{background:#f3f3f3;border:1px
solid #e3e3e3}.qa_ask_a_que
.qa_ask_que_content{float:left;width:280px;height:135px;background:url(http://images.articlesbase.com/qa/ask_question_box.png) top no-repeat}.qa_ask_a_que .qa_ask_que_content
textarea{background:none;font-size:12px;color:#474747;padding:5px
10px;width:258px;height:75px;margin:5px
0}.qa_ask_a_que .qa_ask_que_content
span{font-size:11px;color:#ff7200;float:left;padding:7px
2px}.qa_ask_a_que .qa_ask_que_content
input.qa_ask_btn{float:right;width:101px;height:27px;padding-bottom:3px;background:url(http://images.articlesbase.com/qa/ask_btn.png) no-repeat;margin:11px
0 0 0;display:inline;font-size:12px;font-weight:bold;color:#666;line-height:15px;cursor:pointer}.qa_google_ad_right_panel{float:left;margin-bottom:20px;font-size:11px}.qa_google_ad_right_panel
h2{font-size:11px;color:#666;padding-bottom:0px;line-height:16px}.qa_google_ad_right_panel h2
a{text-decoration:underline;color:#333}.qa_google_ad_right_panel
.qa_ad_block{margin-top:15px}.qa_google_ad_right_panel
p{font-size:11px;color:#666;padding-bottom:4px;line-height:16px}.qa_google_ad_right_panel p
a{text-decoration:underline;color:#333}.qa_google_ad_right_panel p a:hover{text-decoration:none}.qa_google_ad_right_panel
h3{font-size:12px;color:#2179d2;line-height:20px}.qa_google_ad_right_panel h3
a{color:#2179d2}.qa_google_ad_right_panel h3 a:hover{text-decoration:none}.qa_google_ad_right_panel
span{color:#060}.qa_google_ad_right_panel span
a{color:#060;text-decoration:none}.qa_google_ad_right_panel span a:hover{text-decoration:underline}.qa_related_que_rp{border:1px
solid #e3e3e3;padding-top:0 !important}.qa_related_que_rp
ul{}.qa_related_que_rp ul
li{background:url(http://images.articlesbase.com/qa/que_meta_divider.png) repeat-x bottom;padding:10px
0}.qa_related_que_rp ul
li.qa_last{background:none}.qa_related_que_rp ul li
h3{font-size:12px;line-height:16px;color:#06c;background:url(http://images.articlesbase.com/qa/icon_que.png) left top no-repeat;padding:0
0 0 27px;min-height:20px}.qa_related_que_rp ul li h3
a{font-size:12px;color:#06c;text-decoration:none}.qa_related_que_rp ul li h3 a:hover{text-decoration:underline}.qa_questions_cats{background:#fbfbfb;border:1px
solid #ccc}.qa_questions_cats
ul{}.qa_questions_cats ul
li{float:left;width:135px;padding:0
0 4px 5px}.qa_questions_cats ul li
h3{font-size:11px;line-height:16px;color:#06c}.qa_questions_cats ul li h3
a{font-size:11px;color:#06c;text-decoration:none}.qa_questions_cats ul li h3 a:hover{text-decoration:underline}.qa_popular_tags{background:#fbfbfb;border:1px
solid #ccc}.qa_popular_tags
.qa_popular_tags_holder{line-height:22px;text-align:center}.qa_popular_tags .qa_popular_tags_holder
a{text-decoration:none;color:#84bdde;font-size:12px;padding:0
4px}.qa_popular_tags .qa_popular_tags_holder a:hover{text-decoration:underline}.qa_related_vids_holder{background:#fff;border:1px
solid #ccc;padding:0
!important;width:298px !important}.qa_related_vids_holder
.related_vids{width:278px;float:left;padding:10px
10px 10px 10px}.qa_related_vids_holder
.related_vids_details{float:left;width:185px;margin-left:10px}.qa_related_vids_holder .related_vids
.vid_thumb{float:left;width:80px;height:58px;position:relative;border:1px
solid #e0e0df}.qa_related_vids_holder .related_vids .vid_thumb
.play_btn{position:absolute;bottom:4px;right:5px;border:0;width:23px;height:23px;background:url(http://images.articlesbase.com/qa/play.png) no-repeat}*html .qa_related_vids_holder .related_vids .vid_thumb
.play_btn{background:none;filter:progid:DXImageTransform.Microsoft.AlphaImageLoader(src=’images/qa/play.png’), sizingMethod=’image’;cursor:pointer}.qa_related_vids_holder .related_vids_details
h3{font-weight:bold;font-size:12px;line-height:16px;line-height:12px;min-height:44px;overflow:hidden}.qa_related_vids_holder .related_vids_details h3
a{color:#06c;text-decoration:none;font-size:12px;line-height:16px}.qa_related_vids_holder .related_vids_details h3 a:hover{text-decoration:underline}.qa_related_vids_holder .related_vids_details
p{line-height:12px;padding:2px
0 0 0;color:#000}.qa_related_vids_holder
.alt_row{background:#f8f8f8}.qa_tabs_content .yui-content{clear:both}.qa_tabs_content{float:left;width:646px;background:url(http://images.articlesbase.com/qa/tabs_bg.png) repeat-x top}.qa_tabs_content ul.yui-nav{border:none;padding-left:6px}.qa_tabs_content ul.yui-nav
li{background:none;border:1px
solid #c8d9e7;border-bottom:none;margin-right:3px}.qa_tabs_content ul.yui-nav li
a{background:#fff;padding:0;font-weight:normal;padding:5px
10px 6px}.qa_tabs_content ul.yui-nav li.selected
a{background:#e8f0f6;font-weight:bold;color:#06c;padding:5px
10px 7px}.qa_tabs_content ul.yui-nav li a:hover{background:#e8f0f6;font-weight:bold;color:#06c;padding:5px
10px 7px}.qa_featured_ques{}.qa_featured_ques
h1.featured_que{color:#333;font-size:18px;line-height:20px;font-weight:bold;padding:18px
0 10px;clear:both;float:left;width:646px}.qa_featured_ques
.qa_top{float:left;width:646px;background:#e6ecf5 url(http://images.articlesbase.com/qa/featured_question_top.png) top no-repeat}.qa_featured_ques
.qa_bottom{float:left;width:646px;background:url(http://images.articlesbase.com/qa/featured_question_bottom.png) bottom no-repeat}.qa_featured_ques
.qa_featured_ques_bg{float:left;width:626px;padding:10px;background:url(http://images.articlesbase.com/qa/que_bg.png) 0px 12px no-repeat}.qa_featured_ques
.qa_fea_que{float:right;width:592px;background:url(http://images.articlesbase.com/qa/featured_que_bg.png) repeat-y}.qa_featured_ques
.qa_fea_que_top{float:left;width:592px;background:url(http://images.articlesbase.com/qa/featured_que_top.png) top no-repeat}.qa_featured_ques
.qa_fea_que_bottom{float:left;width:547px;background:url(http://images.articlesbase.com/qa/featured_que_bottom.png) bottom no-repeat;padding:15px
15px 15px 30px}.qa_featured_ques
h2{font-size:14px;color:#2179d2;font-weight:bold;padding-bottom:6px;line-height:18px}.qa_featured_ques h2
a{font-size:14px;color:#2179d2;font-weight:bold;text-decoration:none}.qa_featured_ques
p{color:#666;font-size:12px;line-height:18px}.qa_featured_ques p
a{color:#06c;text-decoration:none}.qa_featured_ques a:hover{text-decoration:underline}.qa_featured_ques
.qa_fea_content{float:left;width:545px}.qa_featured_ques .qa_fea_content
img.fea_img{margin:0
10px 10px 0;float:left}.qa_new_ques{}.qa_new_ques
.qa_title{float:left;width:646px}.qa_new_ques .qa_title
h2{color:#333;font-size:18px;line-height:20px;font-weight:bold;padding:18px
0 10px;clear:both;float:left;width:540px}.qa_new_ques
.qa_sort_by{float:right;width:98px;height:24px;padding-top:15px}.qa_how_to_ask{border:none}.qa_how_to_ask
.qa_title{float:left;width:330px}.qa_how_to_ask .qa_title
h2{color:#333;font-size:18px;line-height:20px;font-weight:bold;padding:0
0 10px 0;clear:both;float:left;width:330px}.qa_how_to_ask
.qa_howto_main_box{margin-bottom:15px}.qa_how_to_ask .qa_howto_main_box
.qa_howto{padding:5px;border-left:1px solid #ccc;border-right:1px solid #ccc}.qa_how_to_ask .qa_howto_main_box .qa_howto
h3{font-size:11px;font-weight:bold;color:#0F71CC;padding:0
0 2px 14px;background:url(‘http://images.articlesbase.com/ok_icon.png’) 0 2px no-repeat;clear:both}.qa_howto_main_box
.white{background-color:#fff}.qa_howto_main_box
.grey{background-color:#f6f6f6}.qa_howto_main_box
.qa_howto_top{background:url(‘http://images.articlesbase.com/qa/bqbox_top.png’) no-repeat;clear:both;margin-bottom:-8px}.qa_howto_main_box
.qa_howto_bottom{background:url(‘http://images.articlesbase.com/qa/bqbox_bottom.png’) no-repeat;clear:both}.qa_sort_by{position:relative;display:inline-block}div.selectbox_qa-wrapper{position:absolute;background-color:white;border:1px
solid #ccc;margin:0px;margin-top:0px;padding:0px;font-size:0.8em;text-align:left;overflow:auto;overflow-x:hidden;left:0px;top:39px;width:120px !important}div.selectbox_qa-wrapper
ul{list-style-type:none;margin:0px;padding:0px;font-size:11px;font-family:Verdana,Geneva,sans-serif}div.selectbox_qa-wrapper ul
li.selected{background-color:#316ac5;color:#fff}div.selectbox_qa-wrapper ul
li.current{background-color:#316ac5;color:#fff}div.selectbox_qa-wrapper ul
li{list-style-type:none;display:block;margin:0;padding:2px;cursor:pointer;background:none;font-size:11px}label{display:block}.selectbox_qa{padding-left:2px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;font-size:11px;width:88px;height:16px;padding:4px
0 5px 10px;display:block;text-align:left;background:url(http://images.articlesbase.com/qa/sort_by_bg.png) right no-repeat;cursor:pointer;color:#333}.qa_questions_main_box{float:left;width:646px;background:#f3f3f3 url(http://images.articlesbase.com/qa/new_questions_top.png) top no-repeat}.qa_questions_main_box
.qa_questions_main_box_bottom{float:left;width:618px;padding:14px;background:url(http://images.articlesbase.com/qa/new_questions_bottom.png) bottom no-repeat}.qa_new_question_box{float:left;width:618px;background:url(http://images.articlesbase.com/qa/new_question_box_bg.png) repeat-y;margin-bottom:8px}.qa_new_question_box
.qa_new_question_box_top{float:left;width:618px;background:url(http://images.articlesbase.com/qa/new_question_box_top.png) top no-repeat}.qa_new_question_box
.qa_new_question_box_bottom{float:left;width:608px;padding:5px;background:url(http://images.articlesbase.com/qa/new_question_box_bottom.png) bottom no-repeat}.qa_new_question_box
.qa_avatar{float:left}.qa_new_question_box .qa_avatar
img{float:left;width:45px;height:45px;overflow:hidden}.qa_new_question_box
.qa_new_question_content{float:left;width:400px;padding:0px
10px 5px;overflow:hidden}.qa_new_question_box
h3{color:#2179d2;font-size:12px;font-weight:bold;padding-bottom:2px}.qa_new_question_box h3
a{color:#2179d2;font-size:12px;font-weight:bold;text-decoration:none;line-height:16px}.qa_new_question_box h3 a:hover{text-decoration:underline}.qa_new_question_box
.qa_meta{padding:5px
0;font-size:11px;color:#666}.qa_new_question_box .qa_meta
a{color:#2179d2;text-decoration:none}.qa_new_question_box .qa_meta a:hover{text-decoration:underline}.qa_new_question_box .qa_meta
span{color:#f90}.qa_new_question_box
a.qa_answer_it{float:right;text-decoration:none;color:#2179d2;line-height:18px;font-size:12px;margin:15px
15px 0 0;display:inline;background:url(http://images.articlesbase.com/qa/answer_it_btn_right.png) right no-repeat}.qa_new_question_box a.qa_answer_it
span{float:left;height:27px;padding:0
20px 0 8px;cursor:pointer;background:url(http://images.articlesbase.com/qa/answer_it_btn_left.png) left no-repeat}.qa_new_question_box a.qa_answer_it:hover{text-decoration:underline}a.qa_show_more{float:right;font-size:11px;color:#2179d2;text-decoration:none}a.qa_show_more:hover{text-decoration:underline}.qa_new_question_content
p{color:#666;font-size:12px;line-height:18px}.qa_new_question_content p
strong{color:#06c}.qa_new_question_content p
a{font-size:11px;color:#06c;text-decoration:none}.qa_new_question_content p a:hover{text-decoration:underline}.qa_unanswered_box{float:left;width:618px;margin-bottom:8px;background:url(http://images.articlesbase.com/qa/unanswered_que_bg.png) repeat-y}.qa_unanswered_box
.qa_unanswered_box_top{float:left;width:618px;background:url(http://images.articlesbase.com/qa/unanswered_que_top.png) top no-repeat}.qa_unanswered_box
.qa_unanswered_box_bottom{float:left;width:608px;padding:5px;background:url(http://images.articlesbase.com/qa/unanswered_que_bottom.png) bottom no-repeat}.qa_unanswered_box
.qa_new_question_content{float:left;width:405px;padding:5px
10px 5px 45px}.qa_unanswered_box
h3{color:#2179d2;font-size:12px;font-weight:bold}.qa_unanswered_box h3
a{color:#2179d2;font-size:12px;font-weight:bold;text-decoration:none;line-height:18px}.qa_unanswered_box h3 a:hover{text-decoration:underline}.qa_unanswered_box
.qa_meta{padding:5px
0;font-size:11px;color:#666}.qa_unanswered_box .qa_meta
a{color:#2179d2;text-decoration:none}.qa_unanswered_box .qa_meta a:hover{text-decoration:underline}.qa_unanswered_box .qa_meta
span{color:#f90}.qa_unanswered_box
a.qa_answer_it{float:right;text-decoration:none;color:#2179d2;line-height:18px;font-size:12px;margin:15px
15px 0 0;display:inline;background:url(http://images.articlesbase.com/qa/answer_it_btn_right.png) right no-repeat}.qa_unanswered_box a.qa_answer_it
span{float:left;height:27px;padding:0
20px 0 8px;cursor:pointer;background:url(http://images.articlesbase.com/qa/answer_it_btn_left.png) left no-repeat}.qa_unanswered_box a.qa_answer_it:hover{text-decoration:underline}.qa_top_ans_holder{background:#fff;border:1px
solid #ccc;padding:0
!important;width:298px !important}.qa_top_ans_holder
.qa_top_ans{width:278px;float:left;padding:10px
10px 10px 10px}.qa_top_ans_holder
.qa_avatar_top_ans{float:left}.qa_top_ans_holder .qa_avatar_top_ans
span{float:left;background:#d3dded;font-size:18px;font-weight:bold;color:#fff;width:35px;height:32px;text-align:center;line-height:28px}.qa_top_ans_holder .qa_avatar_top_ans
img{float:left}.qa_top_ans_holder
.qa_top_ans_content{float:left;width:195px;padding-left:12px}.qa_top_ans_holder .qa_top_ans_content
h3{font-size:11px;font-weight:bold;color:#2179d2}.qa_top_ans_holder .qa_top_ans_content h3
a{font-size:11px;font-weight:bold;color:#2179d2;text-decoration:none;line-height:16px}.qa_top_ans_holder .qa_top_ans_content h3 a:hover{text-decoration:underline}.qa_top_ans_holder .qa_top_ans_content
p{color:333}.qa_top_ans_holder .qa_top_ans_content p
a{color:333}.qa_top_ans_holder .qa_top_ans_content p a:hover{color:333;text-decoration:none}.qa_top_ans_holder
.alt_row{background:#f8f8f8}.qa_articles_resources_holder{background:#fff;border:1px
solid #ccc;padding:0
!important;width:298px !important}.qa_articles_resources_holder
ul.qa_articles_resources{clear:both;background:url(http://images.articlesbase.com/qa/articles_resources_bg.png) 0px 0px repeat-y;width:298px;margin-top:1px}.qa_articles_resources_holder ul.qa_articles_resources
li{border-bottom:1px solid #fff}.qa_articles_resources_holder ul.qa_articles_resources li
a{font-family:Arial,Helvetica,sans-serif;text-decoration:none;color:#2179d2;display:block;padding:8px
0 9px 0}.qa_articles_resources_holder ul.qa_articles_resources li a
span{display:block;padding-left:20px;background:url(http://images.articlesbase.com/qa/articles_resources_icon.png) 4px 2px no-repeat}.qa_articles_resources_holder ul.qa_articles_resources li a:hover{background:url(http://images.articlesbase.com/qa/articles_resources_bg_active.png) repeat-y left}.qa_articles_resources_holder ul.qa_articles_resources li a:hover
span{background:url(http://images.articlesbase.com/qa/articles_resources_icon_active.png) 4px 2px no-repeat}.qa_articles_resources_holder ul.qa_articles_resources li
a.active{background:url(http://images.articlesbase.com/qa/articles_resources_bg_active.png) repeat-y left}.qa_articles_resources_holder ul.qa_articles_resources li a.active
span{background:url(http://images.articlesbase.com/qa/articles_resources_icon_active.png) 4px 2px no-repeat}.qa_ask_que_rp{float:left;background:#e7eef7;width:229px;border-bottom:1px solid #cecece}.qa_ask_que_rp
.qa_ask_que_content{float:left;width:221px;background:url(http://images.articlesbase.com/qa/ask_question_box_rp.png) top no-repeat;margin:5px
4px;display:inline;padding-bottom:4px}.qa_ask_que_rp .qa_ask_que_content
textarea{color:#474747;font-size:12px;padding:5px
10px;width:200px;height:80px;margin:5px
0 12px;background:none}.qa_ask_que_rp .qa_ask_que_content
span{float:left;color:#ff6c00;padding-left:5px}.qa_ask_que_rp .qa_ask_que_content
input.qa_ask_btn{float:right;width:82px;height:25px;padding-bottom:2px;background:url(http://images.articlesbase.com/qa/ask_btn_rp.png) no-repeat;color:#666;font-weight:bold;font-size:12px;line-height:15px;cursor:pointer}.qa_section_title{background:#f3f3f3;float:left;width:213px;padding:8px;border-top:1px solid #fff}.qa_section_title
h2{float:left;font-size:12px;font-weight:bold;color:#474747}.qa_section_title
a{float:right;color:#06c;text-decoration:none}.qa_section_title a:hover{text-decoration:underline}.qa_recent_que_rp{padding-top:0 !important}.qa_recent_que_rp
ul{float:left;padding:0
10px;border-bottom:1px solid #d5d5d5}.qa_recent_que_rp ul
li{background:url(http://images.articlesbase.com/qa/que_meta_divider.png) repeat-x bottom;padding:8px
0;float:left;width:209px;overflow:hidden}.qa_recent_que_rp ul
li.qa_last{background:none}.qa_recent_que_rp ul li
h3{font-size:11px;line-height:16px;color:#06c;background:url(http://images.articlesbase.com/qa/icon_que.png) left top no-repeat;padding:0
0 4px 27px;clear:both;width:178px;float:left}.qa_recent_que_rp ul li h3
a{font-size:11px;color:#06c;text-decoration:none}.qa_recent_que_rp ul li h3 a:hover{text-decoration:underline}.qa_recent_que_rp ul li
p{font-size:11px;color:#666;padding:2px
0 8px 3px;clear:both;width:205px;float:left}.qa_recent_que_rp ul li p a, .qa_recent_que_rp ul li p
strong{color:#06c;font-size:11px;text-decoration:none}.qa_recent_que_rp ul li p a:hover{text-decoration:underline}.qa_goto_qa{float:left;width:226px;height:26px;background:url(http://images.articlesbase.com/qa/goto_qa_btn.png) no-repeat;padding:5px
0 0 15px;margin-top:-1px;text-align:center;color:#2179d2}.qa_goto_qa
a{color:#2179d2;font-size:11px;text-decoration:none}.qa_goto_qa a:hover{text-decoration:underline}.qa_ask_que_wide_box_container{background:#f3f3f3;height:126px}.qa_ask_que_wide_box{width:448px;background:#f3f3f3 url(http://images.articlesbase.com/qa/ask_question_box_wide.png) center 10px no-repeat;height:120px}.qa_ask_que_wide_box
textarea{color:#474747;width:423px !important;padding:15px;margin:10px;font-size:12px;height:63px !important;margin-top:13px;margin-bottom:0}.qa_ask_que_wide_box_container
span{float:left;color:#ff7200;padding:10px
0 0 10px}.qa_ask_que_wide_box_container
input.ask_btn{float:right;width:101px;height:27px;background:url(http://images.articlesbase.com/qa/ask_btn_wide.png) no-repeat;margin:10px
10px 0 0;display:inline;line-height:15px;color:#666;font-weight:bold;font-size:12px;cursor:pointer}.box_title_left{color:#474747;font-size:12px;font-weight:bold}.ask_bottom{clear:both;background:url(http://images.articlesbase.com/signup_bottom.gif) bottom no-repeat;padding-bottom:1px}.ask_container{clear:both;border:1px
solid #ccc;border-bottom:none}.ask_container
.ask_title{background:#f7f7f7;padding:10px;font-size:12px;color:#333}.ask_bottom
.warnings{line-height:16px;background:#f7f7f7;padding:10px
10px 10px 10px;font-size:12px}.ask_bottom .warnings
p{color:#ff0101;padding:5px
10px}.ask_functions{background:#f7f7f7;clear:both;padding:10px
0 7px 0}.ask_functions
.req{float:left;padding-left:50px;color:#797979;line-height:22px}.ask_functions .req
span{color:#ff0101}.ask_functions
.ask_buttons{float:right;width:445px}.ask_functions
a.publish_question{background:url(“http://images.articlesbase.com/qa/answer_it_right.png”) no-repeat scroll right center transparent;color:#666;display:inline;float:right;font-size:12px;font-weight:bold;margin:17px
10px 0 0;text-decoration:none}.ask_functions a.publish_question
span{background:url(“http://trigger.articlesbase.com/images//qa/answer_it_left.png”) no-repeat scroll left center transparent;cursor:pointer;float:left;height:21px;padding:6px
20px 0 30px}.view_edit_table_empty{border-collapse:collapse;float:left}.view_edit_table_empty, .view_edit_table
th{border:1px
solid #ccc}.view_edit_table_empty td
div{position:relative;top:3px}#qa_answer_form
.warnings{background:none repeat scroll 0 0 #FFF;font-size:12px;line-height:16px;padding:10px
10px 10px 0;color:red}.qa_select_box_holder{display:inline;float:left}.qa_submit_ans_penname_dd{float:right;margin:20px
20px 0 20px}.qa_submit_comment_penname_dd{float:right;margin:20px
20px 0 20px}.qa_submit_ans_btn_loader{float:right;height:50px;padding-top:18px;padding-right:10px;width:10px}.qa_add_comment_btn_loader{float:right;height:50px;padding-top:18px;padding-right:10px;width:10px}.qa_questions_main_box
.paging{width:100%}.qa_report_question{height:365px;margin-top:20px;padding:5px;width:500px}.qa_report_question
label{font-weight:bold;font-size:13px;margin:4px}.report_loader{float:left;padding:5px
0 0 5px}.report_loader
img{float:left}.qa_report_question
.report_subject{border:1px
solid #EEE;height:100px;margin-top:5px;padding:5px}.qa_report_question .qa_report_content
.select{border:1px
solid #ccc;padding:5px;width:100%}.qa_report_question .qa_report_content
textarea{border:1px
solid #ccc;width:100%}.qa_submit_report_btn{float:right;clear:right}.qa_submit_report_btn
input{width:180px;height:27px;padding-left:25px;padding-bottom:2px;background:url(http://images.articlesbase.com/qa/submit_ans_btm.png) no-repeat;margin-top:12px;color:#666;font-weight:bold;font-size:12px;line-height:13px;text-align:left;cursor:pointer}.qa_report_question_block
.messages{line-height:16px;padding:10px
10px 10px 10px;font-size:12px;color:#090}.qa_report_question_block .messages
strong{font-weight:bold}.qa_report_question_block
.warnings{background:none repeat scroll 0 0 #FFF;font-size:12px;line-height:16px;padding:10px
10px 10px 0;color:red}.captcha_block{float:right;margin-top:10px}.captcha_block
img{float:left}.captcha_block
label{float:left}.captcha_block
input{float:left;border:1px
solid #ccc;padding:5px;width:140px}.qa_asked_questions{padding:20px;border:1px
solid #ccc;margin-bottom:5px;font-size:12px}.qa_asked_questions
ul{padding:10px
10px 10px 15px}.qa_asked_questions ul
li{list-style:circle}.qa_asked_questions ul li
a{text-decoration:none}.qa_asked_questions ul li a:hover{text-decoration:underline}#qa_right_col{float:right;width:304px}#qa_right_col
p{margin-bottom:10px}#qa_right_col
h2{font-size:14px;font-weight:bold;border-bottom:1px dotted #dddddf;margin-bottom:10px;padding-bottom:3px}#qa_right_col
h3{font-size:11px;color:#1674D1;font-weight:bold}a.qa_answer_it{float:right;text-decoration:none;font-weight:bold;color:#666;font-size:12px;margin:17px
10px 0 0;display:inline;background:url(http://images.articlesbase.com/qa/answer_it_right.png) right no-repeat}a.qa_answer_it
span{float:left;background:url(http://images.articlesbase.com/qa/answer_it_left.png) left no-repeat;height:21px;padding:6px
20px 0 30px;cursor:pointer}a.qa_answer_it:hover{text-decoration:underline}.qa_question_mark{float:left;width:61px;min-height:185px;_height:185px;padding:12px
0 0 0}h1.qa_related_header{border-bottom:1px dotted #dddddf;margin-bottom:10px}p.qa_related_question{font-size:12px;line-height:18px;margin:3px
0}p.qa_related_question
a{text-decoration:none;color:#1573D0;font-weight:bold;padding-left:18px;background:url(http://images.articlesbase.com/qa/bullet_arrow.png) left no-repeat}div
.question_required{float:left;display:block;color:#999;font-size:10px;margin:3px
2px 0 59px}div
.remaining_characters{float:right;display:block;color:#FF7200;font-size:10px;margin:3px
2px 0 auto}textarea.qa_question_textarea{width:550px;height:100px;color:#666;font-size:12px;line-height:18px;margin:3px
0 6px 16px}.qa_answer_box
.ask_row{width:580px;float:right;padding:6px
5px 6px 0}.qa_answer_box .ask_row
.col_left{float:left;width:100px;padding-left:10px;text-align:left;line-height:23px;font-size:12px}.qa_answer_box .ask_row .col_left
label{width:100px}.qa_answer_box .ask_row
.col_right{float:right;width:450px;padding-left:5px}.qa_answer_box .ask_row
input.txt_box{border:1px
solid #ccc;padding:5px;width:433px;font-size:12px;border-radius:4px}.qa_answer_box .ask_row
select.txt_box{border:1px
solid #ccc;padding:5px;width:444px;font-size:12px;border-radius:4px}div.qa_required_hint{float:left;width:300px;margin-top:5px}span.required{color:red}.qa_bottom#qa_ask_form{margin-top:10px;border-top:1px dotted #dddddf}.qa_bottom#qa_ask_form
a.qa_answer_it{float:right;text-decoration:none;font-weight:bold;color:#666;font-size:12px;margin:5px
10px 0 0;display:inline;background:url(http://images.articlesbase.com/qa/answer_it_right.png) right no-repeat}.qa_bottom#qa_related_questions{float:left;width:646px;height:27px;background:url(http://images.articlesbase.com/qa/question_box_bottom_small.png) no-repeat}.qa_question_content#qa_ask_form{float:left;width:526px;padding:22px
15px 15px 20px;position:relative}.qa_article_section_title{background:#e0e7f2;float:left;width:282px;padding:8px;margin:-10px 0 0 2px;border-left:1px solid #d5d5d5;border-right:1px solid #d5d5d5}.qa_article_section_title
h2{float:left;font-size:12px;font-weight:bold;color:#474747}.qa_article_section_title
a{float:right;color:#06c;text-decoration:none}.qa_article_section_title a:hover{text-decoration:underline}.qa_article_rp{padding-top:0 !important;margin:-2px auto auto 2px}.qa_article_rp
ul{width:278px;float:left;padding:0
10px;border:1px
solid #d5d5d5;margin:0}.qa_article_rp ul
li{background:url(http://images.articlesbase.com/qa/que_meta_divider.png) repeat-x bottom;padding:8px
0;float:left;width:276px;overflow:hidden}.qa_article_rp ul
li.qa_last{background:none}.qa_article_rp ul li
h3{font-size:11px;line-height:16px;color:#06c;background:url(http://images.articlesbase.com/qa/icon_que.png) left top no-repeat;padding:0
0 4px 27px;clear:both;width:250px;float:left}.qa_article_rp ul li h3
a{font-size:11px;color:#06c;text-decoration:none}.qa_article_rp ul li h3 a:hover{text-decoration:underline}.qa_article_rp ul li
p{font-size:11px;color:#666;padding:2px
0 8px 3px;clear:both;width:284px;float:left}.qa_article_rp ul li p a, .qa_article_rp ul li p
strong{color:#06c;font-size:11px;text-decoration:none}.qa_article_rp ul li p a:hover{text-decoration:underline}.qa_goto_qa_article{float:left;width:288px;height:31px;background:url(http://images.articlesbase.com/qa/goto_qa_btn_big.png) 2px 0 no-repeat;padding:5px
0 0 15px;margin-top:-1px;text-align:center;color:#2179d2}.qa_goto_qa_article
a{color:#2179d2;font-size:11px;text-decoration:none}.qa_goto_qa_article a:hover{text-decoration:underline}.qa_goto_qa_article_empty{float:left;width:288px;height:11px;background:url(http://images.articlesbase.com/qa/goto_qa_btn_big_short.png) 2px 0 no-repeat;padding:5px
0 0 15px;margin-top:-1px;text-align:center;color:#2179d2}.qa_article_question_box{float:left;width:794px;padding:0
0 5px 0;margin-top:15px;display:block;background-color:#E7EEF7}.qa_article_question_box
#qa_container{float:left;height:180px;margin-left:9px}.qa_article_question_box
.qa_top{float:left;width:794px;height:28px;background:url(http://images.articlesbase.com/qa/qa_form_title_bg.gif) no-repeat}.qa_article_question_box .qa_top
h2{font-size:12px;color:#474747;font-weight:bold;padding:8px
12px 6px}.qa_article_question_box #qa_container
.qa_right_panel_content{float:left;width:320px;padding:9px;margin:0
2px;display:inline}.qa_article_question_box
.qa_article_related{display:block;padding-top:0 !important;margin:35px
auto auto 2px}.qa_article_question_box .qa_article_related
ul{background-color:#fff;width:398px;float:right;padding:0
10px;margin:0
11px 0 0}.qa_article_question_box .qa_article_related ul
li{background:url(http://images.articlesbase.com/qa/que_meta_divider.png) repeat-x bottom;padding:8px
0;float:left;width:400px;overflow:hidden}.qa_article_question_box .qa_article_related ul
li.qa_last{background:none}.qa_article_question_box .qa_article_related ul li
h3{font-size:11px;line-height:16px;color:#06c;background:url(http://images.articlesbase.com/qa/icon_que.png) left top no-repeat;padding:0
0 4px 27px;clear:both;width:370px;float:left}.qa_article_question_box .qa_article_related ul li h3
a{font-size:11px;color:#06c;text-decoration:none}.qa_article_question_box .qa_article_related ul li h3 a:hover{text-decoration:underline}.qa_article_question_box .qa_article_related ul li
p{font-size:11px;color:#666;padding:2px
0 8px 3px;clear:both;width:284px;float:left}.qa_article_question_box .qa_article_related ul li p a, .qa_article_question_box .qa_article_related ul li p
strong{color:#06c;font-size:11px;text-decoration:none}.qa_article_question_box .qa_article_related ul li p a:hover{text-decoration:underline}.qa_article_question_box
.qa_ask_form{background:#f3f3f3}.qa_article_question_box .qa_ask_form
.qa_ask_que_content{float:left;width:340px;height:165px;background:url(http://images.articlesbase.com/qa/ask_question_box_big.png) top no-repeat;margin-left:5px;margin-top:5px}.qa_article_question_box .qa_ask_form .qa_ask_que_content
textarea{background:none;font-size:14px;color:#474747;padding:5px
10px;width:317px;height:115px;margin:5px
0;overflow-y:auto}.qa_article_question_box .qa_ask_form .qa_ask_que_content
span{font-size:11px;color:#ff7200;float:left;padding:7px
2px}.qa_article_question_box .qa_ask_form .qa_ask_que_content
input.qa_ask_btn{float:right;width:101px;height:27px;padding-bottom:3px;background:url(http://images.articlesbase.com/qa/ask_btn.png) no-repeat;margin:11px
0 0 0;display:inline;font-size:12px;font-weight:bold;color:#666;line-height:15px;cursor:pointer}.qa_ask_form_wide_top{width:775px;height:8px;margin-top:4px;background:url(http://images.articlesbase.com/qa/sprite_ask_question_box_big.png) top no-repeat;background-position:0px 0px}.qa_ask_form_wide{float:left;width:775px;height:80px;padding:10px
12px 0 0;margin:6px
0 0 0;background:url(http://images.articlesbase.com/qa/sprite_background_repeat_y.png) repeat-y;background-position:0px 0px}.qa_ask_form_wide_bottom{float:left;width:775px;height:27px;background:url(http://images.articlesbase.com/qa/sprite_ask_question_box_big.png) bottom no-repeat;background-position:0px -10px}.qa_ask_form_wide
.qa_ask_que_content{float:left;width:775px;height:129px;margin-left:5px;margin-top:5px}.qa_ask_form_wide
textarea{background:none;font-size:14px;color:#474747;padding:0
10px;width:741px;height:100px;margin:5px
0;overflow-y:auto}.qa_ask_form_wide_bottom
span{font-size:11px;color:#ff7200;float:left;padding:7px
2px}.qa_ask_form_wide_bottom
input.qa_ask_btn{float:right;width:101px;height:27px;padding-bottom:3px;background:url(http://images.articlesbase.com/qa/ask_btn.png) no-repeat;margin:11px
0 0 0;display:inline;font-size:12px;font-weight:bold;color:#666;line-height:15px;cursor:pointer}]]>C){w.yPosition=C;r(“updated entry: “+b(w),1)}}else{w={url:B,isBackground:y,yPosition:C,isInlined:x.isInlined};D[B]=w;r(“new entry: “+b(w),1)}}function v(z){if(z.tagName){if(z.src){if(z.tagName==”IFRAME”){t(o.list_iframes,z,z.src,false)}else{if(z.tagName==”IMG”||z.tagName==”INPUT”||z.tagName==”TABLE”){t(o.list_images,z,z.src,false)}}}var y=u(z);if(y){t(o.list_images,z,y,true)}var A;if(n){A=z.children}else{A=z.childNodes}for(var x=0;x
Free Online Articles Directory
Why Submit Articles?
Top Authors
Top Articles
FAQ
AB Answers
Hello Guest
Login
Register
Hello
My Home
Sign Out
Email
Password
Remember me?
Lost Password?
Home Page > Business > Outsourcing > What Businesses Benefit from Call Centers
What Businesses Benefit from Call Centers
Posted: Jul 26, 2010 |Comments: 0
|
Despite the increased prevalence of computers in all aspects of our lives, successful companies understand there is no substitute for real human interaction.
Emergency Service Contractors use Call Centers for Dispatch
The sorts of businesses that continue to operate frequently provide some sort of emergency service. For example, locksmiths get calls at all hours because, some way or another, people are locked out of their homes or cars at all hours. When an apartment building’s air conditioning suddenly stops one night in the middle of August, you can be sure an HVAC company somewhere is going to be contacted. When a pipe bursts in the basement of a home, the homeowner will certainly start calling around looking for a plumber who can come out and fix the growing problem.
Put simply, companies that provide services in the middle of the night need a way for their customers to get a hold of them. These companies, in turn, need to be able to dispatch their service techs as well. For this reason, many use call centers for receiving customer calls and subsequently dispatching staff to their location. This sort of service can be as simple as patching the caller through to an on-call employee, but can also provide a more extensive service that will take a credit card deposit by phone, enter dispatch information into a company’s system, and much more. A good live-operator call center company is able to provide customer-configured service.
Medical Offices use Call Centers for Assisting Patients with their Healthcare
A classic user of call center services, especially answering service support, is the medical field. For decades, doctors, nurses, dentists, and more have been using answering service support for taking patient calls after hours. These physicians and specialists benefit from Call Centers because they are free to concentrate on their patients, with the knowledge that incoming calls will still be answered. These physicians frequently decide to have our operators contact their on-call staff and patch out emergency calls.
Medical offices also use call centers for setting appointments. This is a great option because the operators can process appointments around the clock. In addition, the appointment books are updated in real time, allowing the call center operator to provide the caller with a number of available options for appointments. This is a great improvement over the back-and-forth that comes with only having voicemail. After an appointment has been set, we can alert your office by email that a new appointment has been set. Our call center staff also provides appointment reminder service for calling patients the day beforehand.
E-Commerce Companies and Merchandisers use Call Centers for Telephone Order Taking
It is surprising how many companies allow their customers to place orders by telephone despite the growth of ecommerce and internet shopping. Although a majority of customers do not mind ordering online, enough prefer to order by phone that it be worth it for many businesses to offer this service. Most times, instead of handling this task in-house, companies usually employ an outside Call Center service to take the orders for them. This is especially easy to set up and use if the business already has a functioning ecommerce site. The operators would simply go onto the web, add the correct items to the shopping cart, and checkout using the customer’s payment and shipping information.
For companies that do not have ecommerce sites but do make use of printed catalogs, a live operator-managed call center service could save money and aggravation. For example, imagine an industrial parts company that has thousands of individual items. For decades, they have been sending their customers a large, paper catalog. The customer finds what they need and fills out an order form. Of course, this method of ordering seems very dated in the 21st century, but digitizing a catalog with hundreds of pages is a massive project that takes time to complete. An interim solution might be to offer operator-based ordering to the customers. Instead of filling out an order form and faxing or mailing it in, customers can call a toll free number and order from a professional call center rep.
Businesses use Call Centers for Lost Asset Recovery
Oftentimes companies have hundreds of pieces of equipment that is used on jobsites or taken on the road. For example, electrical contractors use a number of tools when working at a location. After the job is completed, a worker might leave a tool behind. Although many companies have taken to writing their main phone number on their equipment with a permanent marker, they may not always have someone answering that line. In addition, callers might be less likely to call a number if it is from out of the area. For this reason, it is a good idea to have a toll free number attached to a line managed by a live call center operator. This operator can give the caller instructions on what to do with the found item and contact your office with the specifics on how to retrieve it.
Lawyers use Call Centers for Marketing Campaigns
Chances are you have seen billboards advertisements of legal services at one time or another while driving down the highway. Similarly, you may remember television commercials between your favorite programs that promote attorney assistance of some sort. These advertisements always feature a toll free phone number for you to call in order to receive more information and possibly schedule a consultation. The most popular way that law offices accommodate the high volume of calls resulting from these advertisements is by utilizing a call center.
Call centers answering calls for law offices typically greet the caller and then ask a series of questions in order to qualify them as a prospective client. Law offices these days have become increasingly specialized and, when they are running an advertisement, they target specific groups of people. For example, an injury attorney might be targeting those who have been injured in an auto accident, at work, or those who have slipped and fallen at a place of business. Others target those harmed by pharmaceuticals or subpar medical care. By asking a series of questions, a call center can identify those who would benefit most from a specific group’s legal services.
Managers use Call Centers for Keeping Track of their Staff
Oftentimes, managers have trouble managing even their own staff when the job calls for traveling to different locations. A perfect example of this is the security industry. When a business hires a security company to provide protection for their facilities, assets, or individuals, the security company typically sends out one or more staff to provide this service. Once the staff members are on location, there are frequently issues with checking in. Unlike clocking in at a retail store, factory, or warehouse – those who work on-location have no time clock with which to punch in.
A Call Center solution to this problem includes providing operators with a list of who should be working, where they should be working, and the number of a landline phone at that location. At the beginning of their shifts, each staff member can call a toll free number and check in with the operator, who verifies the landline phone number to confirm they are, in fact, where they should be. After every staff member has checked in, the operator contacts their manager and lets them know if there were any issues or if someone has checked in late or not at all. This service also supports calls reporting security issues and other problems.
Retrieved from “http://www.articlesbase.com/outsourcing-articles/what-businesses-benefit-from-call-centers-2904449.html”
(ArticlesBase SC #2904449)
Liked this article? Click here to publish it on your website or blog, it’s free and easy!
Nicolas DAlleva -
About the Author:
Specialty Answering Service is a nationwide live call center and virtual answering service provider. We answer for each client 24 hours a day and follow their instructions to handle each inbound or outbound communication perfectly.
Questions and Answers
Ask our experts your Outsourcing related questions here…200 Characters left
What are the primary business benefits of an erp system ?
What are the benefits of international business ?
Who is centers for medicare & medicaid services ?
Rate this Article
vote(s)
0 vote(s)
Feedback
RSS
Print
Email
Re-Publish
Article Tags:
benefits of answering services, call center, answering service
Latest Outsourcing Articles
More from Nicolas DAlleva
Make Phone Calls from Gmail and Other News
You can make voice calls in Gmail.
You can now stream Netflix on your iPhone or iPod.
Craigslist is being asked to stop their adult services section.
(01:56)
New Jobless Claims Fall MoneyWatch News 08/26/2010
The Labor Department says new claims for unemployment benefits fell for the first time in 4 weeks. Plus: Google adds free phone calls to its e-mail service. (01:27)
How to Select a Cell Phone Plan
Harry Smith speaks with business correspondent Rebecca Jarvis about confusing cell phone plans. (03:47)
World Tech Update for November 11th, 2010
Coming up on World Tech Update this week Google tries to retain top talent, Microsoft CEO Steve Ballmer cashes in company stock, the first color e-ink screen is on show in Japan, a see through display turns windows into monitors, OLED screens from Samsung can bend and curve, Call of Duty Black Ops launches at midnight, a man gets jail time for hacking Bill O’Reilly’s website and Ford and MIT find that car technology can reduce driver stress.
(07:55)
DialMyCalls: Call Setup For First Timers
This video tutorial is perfect for people who have never used DialMyCalls before. It provides a breakdown of how to setup a call for the first time. This tutorial walks you through each step from selecting your service type to scheduling your call. (03:54)
Benefits Of 24/7 Call Center Answering Service
You may have a small or a medium sized company and you want to increase its profits and sales. Is it that you find no time to practice your strategies well? If it is so, then it’s the right time to opt for a 24/7 live telephone answering service. Now live answering service can offer you with more and more answers that you may not have imagined earlier.
By:
jems hugl
Business>
Business Opportunitiesl
Mar 22, 2010
Call Center Answering Services Offer Diverse Services
Call center answering services provide a range of helpful services. Have a close look at this article to learn more about them.
By:
jems hugl
Business>
Small Businessl
May 14, 2010
Why Your Business Need Call Center Answering Service?
Businesses seek for services that reduce both time and cost. The call center answering service has been designed to bring the right assistance whenever required. Find more on this in the article below.
By:
jems hugl
Business>
Customer Servicel
May 05, 2010
Why You Need Call Center Answering Service?
Call Center answering services are specially designed to ensure good customer service and customer satisfaction. Learn why you need a call center answering service for your own business.
By:
jems hugl
Businessl
Oct 06, 2010
Call Center Answering Services & Its Advantages
Call center answering services play a significant role towards maintaining customer satisfaction and to increase business revenues and sales.
By:
jems hugl
Business>
Small Businessl
May 14, 2010
Outsourcing: The Benefits of a Customer Service Call Center
Outsourcing: the benefits of a customer service call center.
By:
Nichelle Kaylal
Businessl
Nov 04, 2009
The Benefits of Call Center Answering Services
Call center answering services is the most required thing in current time because every company provides after sales service to its customer for best product and company experience.
By:
Chris Shetlerl
Business>
Outsourcingl
May 06, 2010
Benefits of Using an Answering Service for Call Answering
Businesses throughout the United States are finding multiple benefits using an answering service or call center. Today’s answering services offer a variety of options that can help businesses thrive.
By:
Nicolas DAlleval
Businessl
Sep 28, 2010
Metal finishing technique adds to modernization and leasing Strategies
Technology is developing and progressing at quite a rapid pace today. It is not just adding more flexibility and comfort to our life but it is also making it fast and comfortable . Such new technology not just makes life easier for designers, contractors, building owners, leasing agents, tenants and facilities maintenance crews but for everyone else involved.
By:
Indovance Incl
Business>
Outsourcingl
Jan 22, 2011
Importance of Data Entry Outsourcing
Data entry is the imperative tasks for a business to become successful. It is the most significant requirement of any Organization. It is a vital process to go through beneficial information to the database in a computer program so that set of data can be used for the further analysis. Data plays central role in any business so it should manage properly.
By:
Mst.Mariam Beguml
Business>
Outsourcingl
Jan 22, 2011
Hiring Process of Computer Coders
Computer coding professionals have great career prospects to pursue. Termed popularly as computer programmers, computer coders are part and parcel of website maintenance jobs.
By:
Steve Harmisionl
Business>
Outsourcingl
Jan 22, 2011
Factors behind Great Demand for Designers
Service of web designers are mostly hired by companies that undertake web design, web development and graphic design projects.
By:
Steve Harmisionl
Business>
Outsourcingl
Jan 22, 2011
Crucial Aspects of Outsourcing Services
Outsourcing has become the mantra of success for professionals throughout the world. Over the past few years, the business and corporate sector has undergone drastic change.
By:
Steve Harmisionl
Business>
Outsourcingl
Jan 22, 2011
How to choose best clipping path and image processing service provider?
If you are person more concerned about getting jobs done by perfect partner then try to dig about the provider before you start with them. Ask few questions to them: Do you have dedicated site for this?
Do you have 24×7 support service?
Do you have separate server for uploading and downloading the jobs?
Do you have job tracking system?…
By:
lukewattsl
Business>
Outsourcingl
Jan 22, 2011
Data mining And Importance to achieve competitive edge in business
Data mining, web data mining services an effective and accurate way to increase productivity and cut down cost. Outsource data mining services helps in getting effective web data mining solutions at affordable rates.
By:
James Royl
Business>
Outsourcingl
Jan 21, 2011
Unraveling the essence and strategic ramifications of outsourcing human resource management
As the latest attempt to explain the essence of outsourcing human resource management functions, the many arguments cleverly put forward by various experts are useful as factual compendium, and make an exceptionally good case for outsourcing HR. These arguments illustrate a common exaltation in many management experts’ account of the essence and strategic ramifications in outsourcing HR.
By:
Kenday Samuel Kamaral
Business>
Outsourcingl
Jan 21, 2011
Using Auto Attendant With Live Operator Call Center
An auto attendant can help reduce live operator talk time and help keep answering service bills low.
By:
Nicolas DAlleval
Businessl
Dec 03, 2010
Telephone answering services are evolving and adopting interfaces to allow operators to communicate and send messages via social media applications like Twitter and Facebook.
By:
Nicolas DAlleval
Businessl
Dec 03, 2010
Qualifying Sales Leads using Call Centers
Answering services can be used effectively to qualify leads by asking prospective and current customers routine questions to save you time when you contact the clients.
By:
Nicolas DAlleval
Businessl
Dec 03, 2010
Answering Service Technology Moving at a Rapid Pace
With the technologies available to call centers today like click to call, web chat, and up to the second statistics and metrics, today’s answering services hardly resemble their predecessors.
By:
Nicolas DAlleval
Business>
Outsourcingl
Dec 01, 2010
Like any other medical professional, gynecologists need a telephone answering service to dispatch emergency phone calls after hours.
By:
Nicolas DAlleval
Business>
Outsourcingl
Dec 01, 2010
New years is one of the best times to switch to another answering service or outsource to one for the first time to give your business a fresh start.
By:
Nicolas DAlleval
Business>
Outsourcingl
Nov 30, 2010
Hospitals can have a central answering service located in the hospital itself or they can save money by outsourcing to an established service.
By:
Nicolas DAlleval
Business>
Outsourcingl
Nov 30, 2010
Video game call centers allow game developers a way to provide customer service and pay per minute video game tip lines to their customers.
By:
Nicolas DAlleval
Business>
Outsourcingl
Nov 30, 2010
Add new Comment
Your Name: *
Your Email:
Comment Body: *
Verification code:*
* Required fields
Submit
Your Articles Here
It’s Free and easy
Sign Up Today
Author Navigation
My Home
Publish Article
View/Edit Articles
View/Edit Q&A
Edit your Account
Manage Authors
Statistics Page
Personal RSS Builder
My Home
Edit your Account
Update Profile
View/Edit Q&A
Publish Article
Author Box
Nicolas DAlleva has 213 articles online
Articles Categories
All Categories
Advertising
Arts & Entertainment
Automotive
Beauty
Business
Careers
Computers
Education
Finance
Food and Beverage
Health
Hobbies
Home and Family
Home Improvement
Internet
Law
Marketing
News and Society
Relationships
Self Improvement
Shopping
Spirituality
Sports and Fitness
Technology
Travel
Writing
Agriculture
Ask an Expert
Business Ideas
Business Opportunities
Corporate
Customer Service
Entrepreneurship
Ethics
Franchise
Fundraising
Home Business
Human Resources
Industrial
International Business
Leadership
Management
Negotiation
Networking
Non Profit Organizations
Online Business
Organizational
Outsourcing
Presentation
Project Management
Public Company
Public Relations
Sales
Six Sigma
Small Business
Strategic Planning
Team Building
Training
Need Help?
Contact Us
FAQ
Submit Articles
Editorial Guidelines
Blog
Site Links
Recent Articles
Top Authors
Top Articles
Find Articles
Site Map
Mobile Version
Webmasters
RSS Builder
RSS
Link to Us
Business Info
Advertising
Use of this web site constitutes acceptance of the Terms Of Use and Privacy Policy | User published content is licensed under a Creative Commons License.
Copyright © 2005-2011 Free Articles by ArticlesBase.com, All rights reserved.
0){for(var u=0;u0){var B=h.shift();w.parentNode.appendChild(B)}for(var z=0;z
]]>
]]>
]]> 0 && $.browser.msie ) {
var ie_version = parseInt($.browser.version);
if(ie_version
Categories: Call Center Management Tags: benefit, Businesses, call, Centers, from
Hold The Gas? Inhaled Nitric Oxide Of No Benefit To Most Premature Babies
Hold The Gas? Inhaled Nitric Oxide Of No Benefit To Most Premature Babies
A new Johns Hopkins Children’s Center study challenges the widespread practice of treating premature babies with nitric oxide gas to prevent lung problems, neurological damage and death. The research, based on analysis of 22 major studies of the effect of nitric oxide in babies born before 34 weeks of age, found no evidence of benefit in most infants. Overall, the Hopkins review found that …
Read more on Medical News Today