Posts Tagged ‘calls’

why do you have to monitor calls on a call center?

In a call center, there are so called quality assurance team and their job is to monitor calls that every call agents are calling. what is that for. how important is that?

Manager has suspended me for her mistakes; owner of business won’t return my phone calls…. HELP!!!?

I started a job at a chiropractic center in January, the 14th, to be exact. I “trained” for 2 days before I began closing on my own. I made a few mistakes, but quickly corrected them and continued learning the their way of doing things.

Within a week, my manager began asking me about appointments that were booked wrong- and basically telling me that I ruined her morning/or afternoon because clients were upset that their appointments were either at the wrong time or not on the schedule at all! I thought it sounded funny, because I’m very experienced with the software they work on- I’ve worked with it before at a previous job. I began keeping track of all the appointments I made and making sure everything was perfect.

This week I was accused of shorting the drawer 2 days in a row; come to find out she miscounted a roll of dimes as “40″ rather than 50 on 1 day (yes, a huge deal was made about it) The second day she missed several rolls of coins and I had to point it out to her that day as well! This past weekend 3 people were booked for 1 appointment; when I asked who they spoke with- they all replied with her name. She blames me even as I type this, saying I should have made sure that everything was in the system correctly.

She asked if she could put me on probation yesterday, and told me not to clock in and took my key. I told her “No, because the mistakes happening around here aren’t from me. ” I was told that “probation period” is admitting fault. Is it?

She told me that this is a “work at will” state, and that she owes no explanation for letting me go. She has several clients who have written horrible reviews about the business online and her name comes up in quite a few of them! 2 of the reviews should have proved to her that she messed up the booking or what-not. Even then, she tried to connect it back to me.

This business is a franchise; I was told to call “Franchise Corporate”… I have to find out about it.

What would you do???

HELP!

***I know I have options; I’d just like to know the opinions of you kind people out there.***
I have called the owner several times and left a voicemail. She said she was on her way today w/the checks only for her husband to show up. At this point I’m at home and not being paid.
Thanks for the answers so far…. not looking too good, but I do appreciate the response.

Overloaded WITH TELEPHONE CALLS!?

I run a fitness center and when I am out of the office I get many telephone inquires and have trouble keeping up on who called and when I need to call them back and It seems I am loosing many leads because of my inability to manage theese calls effectivly. I was curious to see if there was any software out there that would assist me in keeping things in order. I am kind of having the same problem with email as well. So if you know of something for both…that would be awsome!!

How exactly is sending out automated telemarketing calls talking about some guy who mccain himself said he ?

didn’t care about focus on the economy?

Are mccain supporters dumb enough to believe him?

Making & Blocking Phone Calls : How to Get Your Name Off Telemarketing Call Lists

Getting your name off telemarketing lists involves registering a phone number with the national Do Not Call Web site. Remove your name from a telemarketing call list with tips from a full-service travel agent in this free video on phones. Expert: Russ Handler Contact: www.rhconsumernetwork.com Bio: Russ Handler owns an online travel agency. Filmmaker: Christopher Rokosz

How do you get rid of telemarketing calls?

I signed up on donotcall.gov already & it’s guaranteed I wouldn’t be bothered by any junk calls. But then again, I just keep getting phone calls from these telemarketers & on the caller ID it says, AACC blah blah. Please help. How do I get rid of junk calls?

Solon proposes ‘no calls, no text registry’

Solon proposes ‘no calls, no text registry’
A lawmaker has sought the creation of a “No Calls and No Text Registry” where phone subscribers may enlist to shield themselves from unwanted promotional text messages and calls.

Read more on GMA News