Posts Tagged ‘centres’

SWIFTCOVER “Call Centres”

Swiftcover Car Insurance Radio Commercial

Top 50 Call Centres for Customer Service 2009: Interview (2) with 5th ranked with Dignity Care

CIO Top Tips: Take advantage of changing commercial models for contact centres

Contact centre usage tends to fluctuate wildly. Traditional models forced IT teams to make predictions and buy in advance, often over- or under-provisioning. New cloud based options allow you to flex up and down easily, meeting customer needs better with less waste of money.

which banks have uk call centres?

i want to leave the co-op,a nd i dont want to go to natwest- what are the other options? i want one with decent customer service.

Trade Union – Call Centres – Which is the best one in the UK?

Im getting a bit of hasle at the moment from my manager at JigSaw Insurance (who deal with Talk Talk from the Carephone Warehouse)

Its a sales environment, each day its getting more and more beyond a joke

Some examples…
If we fail to hit target, he will expect us to stay and hit our target after work UNPAID on a CASH COMMISION only.

(Ive worked 8hrs at times and only got 1 sales)
The data is crap we call customers like 6 times a day!!! there peed off so to speak from previous cold calls.

I got 40 mins training only on the product with my collegue
Yet his cussing us because we arent hitting target like the new guys who had 3 days worth of training

A collegue had wrote innapropiate comments on a customers account (Truthful ones that just reflected what the customer told him) but should have worded Abusive rather than the swear words

He pulled me in and tried to accuse me of doing the same when I hadnt

When I try to defend my self he accuses me of having an attitude.

I was off sick, he then tells me off for not phoning him directly when he failed to supply us the number, I contacted the interviewer as that was the only number I had and left a message.

He tried to make out my collegue who started with me who happened to be also ill (nothing to do with me, we both had food poisoning from the local takeaway) he phoned the interviewer got thru to him and he gave him the managers number, I didnt and I left a message on his answer phone and yet I got told off for not making efforts (Dispite the fact I had to use a payphone to call him and didnt have the money to keep trying so I left a message)

I need to know of a good union to join because I feel his taking the pee and it has to be one that deals with call centres.

UNISON dont deal with call centres

Trade would be: call centres / Home entertainment (Phone and Broadband) / Sales
PS today I got told off for signing off at home time with only 2 sales (My target was 4)

I was supposed to keep working until I hit my target (Apparently) and he wasnt happy i was the first to sign off, yet loads had achieved only 1 sale some hadnt even got a sale for the whole day

The average for the day was 2 sales, one or two got 3 sales and only 1 achieved 4 sales
The end result to that was him threatening me with my job

do call centres go out of their way to employ people that cant be understood?

Why do british companies use call centres abroad where the people you try to talk to can barely speak english?