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My acer computer is broken and under warranty?

I recently got an acer desktop and the hard drive started making sounds after a while. So I went to acer for support and they told me to go to the fix my acer website. I did and put all my information in and they sent me this e-mail.

Service Request Number :

System Information
Serial Number :
Description : AM5640-E5511A CORE 2 QUAD Q6600/2GB*2/640GB/DUAL DVD DL/MC READER/USB KB & MOUSE/VISTA PREMIUM EN & FR W/ OFFICE TRIAL W/ WORKS
Warranty End Date : 08/06/2009

Your Information
Express Service Id :
Name :
Address :
Phone :
Email :

Problem Description
Problem Description : HDD-NOISY
: When I first bought it it was running smoothly but now the hard drive works a lot and makes noise. I don t think there is a problem with the hard drive but just a grinding sound that you get after you use the hard rive over the years. I just bought it so this shouldn t happen.

Shipping your Acer product to an Acer repair facility:

HARD DISK DRIVE BACKUP – COMPUTERS ONLY

Acer recommends that all passwords be removed and all data transferred from the hard disk drive to other media.
If the passwords are not removed from your system, they must be provided to prevent repair delays.

Acer will not be responsible for loss of data or reinstallation of customer installed software due to hard disk
drive replacement or reloading of Acer’s original factory software.

HARD DISK DRIVE REPLACEMENT AND/OR REINSTALLATION OF FACTORY SOFTWARE – COMPUTERS ONLY

If the computer’s hard disk drive is diagnosed to have damage or failure, Acer will install a replacement hard
disk drive.

If the original factory software is non-functional (corrupted), Acer will erase the hard disk drive and reinstall
the original factory software (operating system and utilities only). ALL DATA WILL BE NONRECOVERABLE!

PREPARING YOUR PRODUCT FOR SHIPMENT

If you would like to keep your original retail box, do not ship the product into service in this box.
When the product is returned it will be in a plain brown shipping box.

Acer recommends shipping the product to Acer in either its original package or packaging providing the product
with a degree of protection equivalent to that of the original packaging. Do not use Styrofoam popcorn or
peanuts!

PLEASE DO NOT SHIP MULTIPLE PRODUCTS IN THE SAME BOX!

Use 3 inch wide plastic packing tape or 3 inch wide reinforced water-activated paper tape to seal the box.

To prevent damages, do not use carrier mail packs or envelopes. Acer America will not provide additional
packing material.

Acer will not be responsible for any options (CDs, manuals, monitor bases, AC Adapters, power cords, etc.)
not returned from the repair center. Therefore, do not include any options unless instructed to do so by Acer
technical support.

If sending in an LCD monitor, the base must be removed prior to shipping.

PRODUCT SHIPPING INSTRUCTIONS

USE A TRACKABLE CARRIER ONLY. Make sure a copy of the airbill is kept, as this is the only proof of shipment.

Place your name, phone number, Service Reference number and unit serial number in the upper left corner of
the package.

Place the shipping label on the largest flat surface of the package.

Remove/cover all old labels if reusing packaging.

If you do not understand these instructions, please call Acer Service for clarification.

AGREEMENT

I understand that my product must be properly packed to prevent unnecessary damage, otherwise, I will be
responsible for all repair cost resulting from not following the above packing instructions.

For computers, I understand that the data on my hard disk drive must be saved if possible because it may be
necessary to replace or erase the hard disk drive and reload the original factory software at the depot.

For computers, I authorize Acer to remove all passwords, erase my hard disk drive and reload all the
original factory software, if the repair depot deems this necessary to restore the computer to its
original working condition.

I just want to get my hard drive to work. Is that too much to ask for. So basically I have to ship my whole unit, instead of just my hard drive. I have to pay shipping for a whole desktop and then they’ll send me my computer when they feel like it. Plus they didn’t provide and shipping info.

What am I supposed to do?

4 comments - What do you think?  Posted by - August 28, 2011 at 12:04 pm

Categories: Call Center Software   Tags: , , , ,

A good computer case?

Hey I’m a gamer I’m getting a computer here are the specs.

Core Components

Case: Apevia X-Dreamer 3 Mid-Tower Gaming Case w/ Side-Panel Window & Temperature Display (Black Color with Black Ring & Blue LED Fan)

Internal USB Extension Module: None

Neon Light Upgrade: None

Extra Case Fan Upgrade: Default case fans

Noise Reduction Technology: None

CPU: Intel® Core™ i5-2500K 3.30 GHz 6M Intel Smart Cache LGA1155 (All Venom OC Certified)

Freebies: FREE Game – Shogun 2 Coupon: Total War

Venom Boost Fast And Efficient Factory Overclocking: No Overclocking

Cooling Fan: Thermaltake Frio OCK CPU Cooler (Designed for Over-Clocker King)(CLP0575)

Motherboard: * [CrossFireX] GigaByte GA-Z68A-D3-B3 Intel Z68 Chipset DDR3 ATX Mainboard w/ Intel Smart Response Technology & 7.1 Dolby Home Theater Audio, GbLAN, USB3.0, 2x SATA-III RAID, 2 Gen2 PCIe, 3 PCIe X1 & 2 PCI (All Venom OC Certified)

Intel Smart Response Technology for Z68: None

Memory: 8GB (2GBx4) DDR3/1600MHz Dual Channel Memory Module (Corsair Dominator)

Video Card: AMD Radeon HD 6850 1GB GDDR5 16X PCIe Video Card (Major Brand Powered by AMD)

Video Card 2: AMD Radeon HD 6850 1GB GDDR5 16X PCIe Video Card (Major Brand Powered by AMD)

Video Card 3: None

Dedicated PHYSX Card: None

Multiple Video Card Settings: Non-SLI/Non-CrossFireX Mode Supports Multiple Monitors

Power Supply Upgrade: 700 Watts – XtremeGear SLI/CrossFireX Ready Power Supply

Hard Drive: 1TB SATA-II 3.0Gb/s 16MB Cache 7200RPM HDD (1TB x 2 (2 TB Capacity) Raid 0 Extreme Performance)

Data Hard Drive: None

Hard Drive Cooling Fan: Vigor iSURF II Hard Disk Drive Cooling System (2 x Systems)

External Hard Drive (USB3.0/2.0/eSATA): None

USB Flash Drive: None

Optical Drive: Asus BC-12B1ST 12X Blu-Ray Combo DVDRW Drive (BLACK COLOR)

Optical Drive 2: None

Sound: HIGH DEFINITION ON-BOARD 7.1 AUDIO

Accessories:

3D Vision Glasses: None

LCD Monitor: None ( i have one at home)

2nd Monitor: None

3rd Monitor: None

Speakers: 120 Watt Stereo Speakers (Black Color)

Network:Killer Xeno Pro Gigabit High Speed Online Gaming PCI Network Interface Card

Network Switch: None

Keyboard: Xtreme Gear (Black Color) Multimedia/Internet USB Keyboard

Mouse: XtremeGear Optical USB 3 Buttons Gaming Mouse

Mouse Pad: None

Gaming Gear: None

Extra Thermal Display: Aerocool Touch 1000 5.25″ Touch Screen Fan Control

Wireless 802.11B/G Network Card: PCI Wireless 802.11n 150Mbps Network Interface Card

External Wireless Network Card: None

Wireless 802.11 B/G/N Access Point: None

Bluetooth: None

Flash Media Reader/Writer: INTERNAL 12in1 Flash Media Reader/Writer (BLACK COLOR)

Video Camera: None

Headset: Thermaltake eSports Shock Gaming Headset Bass Enhancement, Foldable Design, In-Line Control Box Noise Cancelling Mic & Gold Plated 3.5mm Plug (White Color)

Printer: None

Cable: None

Power Protection: None

Surge Protector: Ultra ULT31572 10 Outlet Surge w/ Modem & FAX Protection

IEEE1394 Card: None

Internal USB Port: Built-in USB 2.0 Ports

USB Port: None

software and services:

Operating System: Microsoft® Windows 7 Home Premium (64-bit Edition)

Media Center Remote Control & TV Tuner: None

Office Suite: Free Microsoft® Office® 2010 STARTER EDITION (Reduced-Functionality versions of Word and Excel that include advertising)

Games: None

Ultra Care Option: Ultra Enhanced Packaging Solution – Protect Your Dream System During Transit,Professional Wiring for All WIRING Inside The System Chassis – Minimize Cable Exposure, Maximize Airflow in Your System

Service: STANDARD WARRANTY: 3-YEAR LIMITED WARRANTY PLUS LIFE-TIME TECHNICAL SUPPORT

Rush Service: NO; READY TO SHIP IN 5~10 BUSINESS DAYS

POWER SUPPLY:Current selection:700 W
Required (suggested):650 W

FPS:131
Show performance on:
Call of Duty: Modern Warfare 2 (normal) 131
Call of Duty: Modern Warfare 2 (high) 131
Call of Duty: Modern Warfare 2 (extra) 130
StarCraft II: Wings of Liberty (medium) 106
StarCraft II: Wings of Liberty (high) 96
StarCraft II: Wings of Liberty (ultra) 93
FurMark Benchmark 66

Does anyone know of a good case that will look cool and be cheap priced… But not too big though

1 comment - What do you think?  Posted by - August 27, 2011 at 12:08 pm

Categories: Call Center Software   Tags: , ,

can this computer record crysis gameplay with fraps?

Core Components

Case: Apevia X-Dreamer 3 Mid-Tower Gaming Case w/ Side-Panel Window & Temperature Display (Black Color with Black Ring & Blue LED Fan)

Internal USB Extension Module: None

Neon Light Upgrade: None

Extra Case Fan Upgrade: Default case fans

Noise Reduction Technology: None

CPU: Intel® Core™ i5-2500K 3.30 GHz 6M Intel Smart Cache LGA1155 (All Venom OC Certified)

Freebies: FREE Game – Shogun 2 Coupon: Total War

Venom Boost Fast And Efficient Factory Overclocking: No Overclocking

Cooling Fan: Thermaltake Frio OCK CPU Cooler (Designed for Over-Clocker King)(CLP0575)

Motherboard: * [CrossFireX] GigaByte GA-Z68A-D3-B3 Intel Z68 Chipset DDR3 ATX Mainboard w/ Intel Smart Response Technology & 7.1 Dolby Home Theater Audio, GbLAN, USB3.0, 2x SATA-III RAID, 2 Gen2 PCIe, 3 PCIe X1 & 2 PCI (All Venom OC Certified)

Intel Smart Response Technology for Z68: None

Memory: 8GB (2GBx4) DDR3/1600MHz Dual Channel Memory Module (Corsair Dominator)

Video Card: AMD Radeon HD 6850 1GB GDDR5 16X PCIe Video Card (Major Brand Powered by AMD)

Video Card 2: AMD Radeon HD 6850 1GB GDDR5 16X PCIe Video Card (Major Brand Powered by AMD)

Video Card 3: None

Dedicated PHYSX Card: None

Multiple Video Card Settings: Non-SLI/Non-CrossFireX Mode Supports Multiple Monitors

Power Supply Upgrade: 700 Watts – XtremeGear SLI/CrossFireX Ready Power Supply

Hard Drive: 1TB SATA-II 3.0Gb/s 16MB Cache 7200RPM HDD (1TB x 2 (2 TB Capacity) Raid 0 Extreme Performance)

Data Hard Drive: None

Hard Drive Cooling Fan: Vigor iSURF II Hard Disk Drive Cooling System (2 x Systems)

External Hard Drive (USB3.0/2.0/eSATA): None

USB Flash Drive: None

Optical Drive: Asus BC-12B1ST 12X Blu-Ray Combo DVDRW Drive (BLACK COLOR)

Optical Drive 2: None

Sound: HIGH DEFINITION ON-BOARD 7.1 AUDIO

Accessories:

3D Vision Glasses: None

LCD Monitor: None ( i have one at home)

2nd Monitor: None

3rd Monitor: None

Speakers: 120 Watt Stereo Speakers (Black Color)

Network:Killer Xeno Pro Gigabit High Speed Online Gaming PCI Network Interface Card

Network Switch: None

Keyboard: Xtreme Gear (Black Color) Multimedia/Internet USB Keyboard

Mouse: XtremeGear Optical USB 3 Buttons Gaming Mouse

Mouse Pad: None

Gaming Gear: None

Extra Thermal Display: Aerocool Touch 1000 5.25″ Touch Screen Fan Control

Wireless 802.11B/G Network Card: PCI Wireless 802.11n 150Mbps Network Interface Card

External Wireless Network Card: None

Wireless 802.11 B/G/N Access Point: None

Bluetooth: None

Flash Media Reader/Writer: INTERNAL 12in1 Flash Media Reader/Writer (BLACK COLOR)

Video Camera: None

Headset: Thermaltake eSports Shock Gaming Headset Bass Enhancement, Foldable Design, In-Line Control Box Noise Cancelling Mic & Gold Plated 3.5mm Plug (White Color)

Printer: None

Cable: None

Power Protection: None

Surge Protector: Ultra ULT31572 10 Outlet Surge w/ Modem & FAX Protection

IEEE1394 Card: None

Internal USB Port: Built-in USB 2.0 Ports

USB Port: None

software and services:

Operating System: Microsoft® Windows 7 Home Premium (64-bit Edition)

Media Center Remote Control & TV Tuner: None

Office Suite: Free Microsoft® Office® 2010 STARTER EDITION (Reduced-Functionality versions of Word and Excel that include advertising)

Games: None

Ultra Care Option: Ultra Enhanced Packaging Solution – Protect Your Dream System During Transit,Professional Wiring for All WIRING Inside The System Chassis – Minimize Cable Exposure, Maximize Airflow in Your System

Service: STANDARD WARRANTY: 3-YEAR LIMITED WARRANTY PLUS LIFE-TIME TECHNICAL SUPPORT

Rush Service: NO; READY TO SHIP IN 5~10 BUSINESS DAYS

POWER SUPPLY:Current selection:700 W
Required (suggested):650 W

FPS:131
Show performance on:
Call of Duty: Modern Warfare 2 (normal) 131
Call of Duty: Modern Warfare 2 (high) 131
Call of Duty: Modern Warfare 2 (extra) 130
StarCraft II: Wings of Liberty (medium) 106
StarCraft II: Wings of Liberty (high) 96
StarCraft II: Wings of Liberty (ultra) 93
FurMark Benchmark 66

2 comments - What do you think?  Posted by - August 26, 2011 at 12:06 pm

Categories: Call Center Software   Tags: , , , , ,

Is this computer good for…?

http://www.bestbuy.ca/en-CA/product/hewlett-packard-hp-pavilion-desktop-computer-featuring-intel-core-i5-650-processor-hpe-140f-hpe-140f/10137013.aspx?path=ad6f783499a8dd3abb993e58916729been02

# Processor Type
Intel Core i5-650 Processor
# Processor Speed
3.20GHz
# RAM
8GB DDR3
# Hard Drive Speed/Capacity
1TB
# Optical Drives
DVD Burner with LightScribe Technology
# Graphics
NVIDIA GeForce GT230
# Pre-loaded Operating System
Windows 7 Home Premium 64-Bit
# Graphics
# Dedicated Video Memory
Yes
# Shared Video Memory
No
# TV Tuner
Dual-Format NTSC or over-the-air ATSC High-Definit
# Video Memory
1.5GB
# Display
# HDCP Compliant
Not Applicable
# Native Screen Resolution
Not Applicable
# Screen Size/Type
Not Applicable
# Audio
# Audio Output
High Definition Audio with 7.1 Surround Sound
# Digital Input
No
# Digital Output
No
# Integrated Microphone
No
# Line Out
Yes
# Line-In input
Yes
# Microphone Input
Yes
# Sound Card
Intel H57 PCH Chipset
# Speaker Wattage
Not Applicable
# Speakers
No
# Networking
# Ethernet Port
10/100/1000
# Integrated Bluetooth
No
# Integrated WiFi
802.11 a/b/g/n
# Inputs/Outputs
# Card Reader
Yes – 15-In-1 Card Reader
# Component Output
No
# Composite Output
No
# DVI Output
No
# E-SATA
No
# FireWire (IEEE 1394)
1 – Back
# HDMI
No
# Keyboard
HP USB Keyboard
# Modem
No
# Mouse
HP Optical Mouse
# Remote
Yes – HP Media Center Remote Control with IR Recei
# S-Video Output
No
# USB 2.0
6 – Back; 3 – Front
# VGA Output
No
# Webcam
No
# Computing Features
# Available AGP Slots
Not Applicable
# Available Hard Drive Bays
1 External 3.5″ (One Available); 2 Internal 3.5″ (
# Available Memory Slots
4 DIMM (240-pin; DDR3) (Occupied)
# Available Optical Bays
2 External 5.25″ (One Available)
# Available PCI Slots
No
# Available PCI-E Slots
3 PCI Express x1 (one available); 1 PCI Express x1
# Energy Star Qualified
# Power Supply
Information Not Available
# Processor Cache
512KB L2 Cache + 4MB Shared L3 Cache
# Removable Storage
No
# System Bus
Not Applicable
# Software
# Loaded Software 1
HP MediaSmart Software Suite
# Loaded Software 2
Cyberlink DVD Suite Deluxe
# Loaded Software 3
Microsoft Works 9.0
# Loaded Software 4
HP Total Care Advisor
# Operating System Language
Bilingual

I’ll be using the pc for:
Gaming
Overnight botting
Playing GTA, Call of Duty etc. (whatever new game that is out there)
Online Web Browsing
Chatting
Downloading movies, tv series & music

3 comments - What do you think?  Posted by - August 25, 2011 at 12:08 pm

Categories: Call Center Software   Tags: , , ,

Please help computer questions?

1 of 20
When a digital video file is sent on the Internet, it is broken into packets that travel independently to the designated destination.

This one True

False

________________________________________
2 of 20
Peer-to-peer file sharing is almost always illegal, but many people do it anyway.
this one

True

False

________________________________________
3 of 20
The first Web pages were

This one Strictly hypertext with no multimedia content

Designed to simulate printed pages using HTML’s table tools

The first true multimedia documents to be published on the Internet

Viewable only with proprietary Microsoft software

Sent via email from Doug Engelbart’s office on the Stanford campus

________________________________________
4 of 20
Where is the Internet’s central hub and control center located?

Near Washington D.C.

Near the Microsoft campus in Redmond, Washington

In a top-secret location

In Silicon Valley
this one
Nowhere; the Internet has no central hub.

________________________________________
5 of 20
Which of types of Internet connections is typically slower?

Analogue
Cable

Internet over Satellite

Tier Carrier
DSL

________________________________________
6 of 20
What is Internet2?

Internet2 is a consortium being led by 207 universities working in partnership with industry and government to develop and deploy advanced network applications and technologies, accelerating the creation of tomorrow’s Internet. Internet2 is recreating the partnership among academia, industry and government that fostered today´s Internet in its infancy. The primary goals of Internet2 are to Create a leading edge network capability for the national research community, Enable revolutionary Internet applications, Ensure the rapid transfer of new network services and applications to the broader and Internet community.

________________________________________
7 of 20
Which of these services would you probably not be able to get from a typical Internet service provider (ISP)?

An email address

Access to a Web server

A connection to the Internet

Technical help

Free Windows upgrades

________________________________________
8 of 20
What are browser cookies?
a message given to a Web browser by a Web server

________________________________________
9 of 20
What do you call the XML-based file format for sharing data that allows syndication of Web content?

________________________________________
10 of 20
Specialized servers are used on the Internet to

Function like email post offices

Accept FTP requests to upload and download files

Store applications that are rented or leased by large corporations

Store and send Web pages

All of the above

________________________________________
11 of 20
The Internet was originally a

LAN at MIT

Code-cracking network during World War II by the U.S. Defense Department

A network cooperatively created by several large hardware and software companies

Small experimental research network called ARPANET

Microsoft product that quickly became too big for the company to control

________________________________________
12 of 20
What kind of people are drawn to grid computing?

People who need a massive amount of electricity

People who need to share processing power

People who need super-reliable access to the web

People who receive an extremely large amount of email

All of the above

________________________________________
13 of 20
Because of its strongly centralized design, the Internet can withstand most attacks.

True

False

________________________________________
14 of 20
Real-time streaming audio and video are presented as they happen.

True

False

________________________________________
15 of 20
QuickTime, RealOne, and Shockwave are among the most popular Web browser

Plug-ins

Cookies

Cascading stylesheets

Search engines

Security tools

________________________________________
16 of 20
Which country attempts to limit its residents’ access to controversial Web content by routing all incoming Internet traffic through a single control center?

Germany

North Korea

People’s Republic of China

Saudi Arabia

United States

________________________________________
17 of 20
What do you call software that prevents certain Web pages from being displayed?

Child-safe software

Dutch dike software

Filtering software

Spam blockers

Underage software

________________________________________
18 of 20
TCP/IP protocols at the heart of the Internet were published as open standards, not owned by any company.

True

False

1 comment - What do you think?  Posted by - August 13, 2011 at 12:06 pm

Categories: Call Center Software   Tags: , , ,

A program appeared on my computer…. Anyone know where it came from? (Photo included))?

Ok I haven’t downloaded anything out of the ordinary lately except some video editing software which said it required “.NET Framework 1.1 Service Package” so I downloaded that with it. Well anyway the other day I noticed this Icon on my system tray http://i41.tinypic.com/vdpvh5.jpg

I have no idea where it came from it’s called “Sync Center”? What is a sync center and how can I get rid of this? Also where did it come from?

Thanks

Oh yeah this is is what it shows when I open it up http://i43.tinypic.com/2zeleo5.jpg

7 comments - What do you think?  Posted by - August 8, 2011 at 12:12 pm

Categories: Call Center Software   Tags: , , , , , , , ,

Well I need help with some computer h.w. already tried google?

I need help with a past due assignment. I keep trying to figure out the answers but im not exactly all that knowledgeable when it comes to computers. so help, please asap.

1. a computer’s _______________- system is the master controller for all the activities that take place within a computer.
a. original
b. program
c. analysis
d. operating

2. people who design and create software are called computer__________
a. programmers
b. geeks
c. analysts
d. operators

3. an executable file is a program that tells your PC how to perform a specific task, whereas a(n) ________ file contains words, numbers, and pictures you can manipulate.
a. executable
b. data
c. memory
d. word document

4. A grid consisting of rows, columns, and cells is called a(n):
a. formula
b. merge
c. table
d. file

5. the cell you can currently edit or modify is referred to as what kind of cell?
a. current
b. active/highlighted
c. initial
d. abbreviated

6. to quickly select all cells in a column, click the gray______ header at the top of the column
a. row
b. area
c. column
d. letter

7. to center label across several cells, select the horizontally adjacent cells, then click “Format” at the top of your screen, then click ‘cells’ and in the ‘format cells’ box that pops up, click the ‘alignment’ tab. Within the ‘format cells’ box, under ‘text control’ click: (Or, select the horizontally adjacent cells, right click, select Format Cells, select_____________.)
a. shrink to fit
b. merge cells
c. wrap text
d. left alignment

8. In a powerpoint presentation what controls the way bullets appear in a bulleted list:
a. zoom control
b. numbering button
c. an animation effect
d. formatting toolbar

9. Within an excel worksheet, this contains a single piece of information such as a name or zipcode:
a. table
b. format
c. cell
d. field

10. personal software that moniters data as it arrives from a network, filters out suspicious data, and warns of intrusion attempts is called:
a. virus blocker
b. firewall
c. adware
d. spyware

11.what type of software can you install and activate that can analyze and control the flow of traffic entering your computer to prevent unauthorized access to your data by hackers.
a. firewall
b. spam blocker
c. spy control
d. adware

12. a mass mailing __________ can make use of information on an infected computer to mail itself to everyone listed in the email address book.
a. disease
b. spam
c. firewall
d. worm/virus

13. when the contents of a cell are displayed as ######, that cell contains a number that is too long to display in the cell. Briefly explain how to remedy the problem:

I have 40 questions in total. I have been able to answer the others but these I cant

I am giving 10 to best answer

3 comments - What do you think?  Posted by - August 1, 2011 at 12:04 pm

Categories: Call Center Software   Tags: , , , , , , , ,

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