2600hz Introduces Distributed, Cutting Edge Approach to VoIP Technology Infrastructure with Whistle Open-Source …
2600hz Introduces Distributed, Cutting Edge Approach to VoIP Technology Infrastructure with Whistle Open-Source …
Whistle’s cloud-based, self-scaling, open API platform means reduced operational costs, less time spent on service failures, and protection against downed networks and data loss (PRWeb April 26, 2011) Read the full story at http://www.prweb.com/releases/2011/4/prweb8342674.htm
Read more on PRWeb
Categories: Call Center Management Tags: 2600hz, Approach, cutting, Distributed, EDGE, INFRASTRUCTURE, Introduces, OpenSource, technology, VoIP, Whistle
Selling 5 prisons, cutting child care subsidies part of state budget proposal
Selling 5 prisons, cutting child care subsidies part of state budget proposal
COLUMBUS — Changes proposed by departments as part of the state budget process call for selling five prisons to private vendors, trimming money for children’s hospitals, food banks, drug courts and child care subsidies, and closing a youth prison, according to proposals obtained by the Dayton Daily News.The proposals are subject to change as Gov. John Kasich’s administration continues to prepare …
Read more on Middletown Journal
Categories: Medical Call Centers Tags: Budget, Care, child., cutting, Part, prisons, proposal, selling, state, Subsidies
Cutting Poison Control
Cutting Poison Control
House Republicans’ request to cut nearly all the money for poison control centers perfectly illustrates the thoughtlessness of their austerity bill.
Read more on New York Times
Categories: Call Center Network Tags: Control, cutting, Poison
Port St. Lucie’s Aegis Communications cutting 38 temporary workers Friday
Port St. Lucie’s Aegis Communications cutting 38 temporary workers Friday
PORT ST. LUCIE — There are no more extension for 38 temporary workers at Aegis Communications Group Inc.
Read more on Indian River Press Journal
Categories: Call Center Jobs Tags: Aegis, Communications, cutting, Friday, Lucie's, Port, temporary, workers
Call Center services the Latest Method of Cost Cutting
Call Center services the Latest Method of Cost Cutting
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Home Page > Business > Small Business > Call Center services the Latest Method of Cost Cutting
Call Center services the Latest Method of Cost Cutting
Posted: Jul 06, 2010 |Comments: 0
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With recent global economic down turn the companies the world over try to find cheaper ways of getting things done. When you have a work force that is not able to discharge their responsibilities so as to make profits for the company naturally you look for profitable ways to get those jobs done. The most economical way to get a thing done is to outsource the job.
Offshore call centers is a popular mode of business out sourcing for the simple reason that a company dedicated to do call centre work such as giving live customer support and handling email is able to do a better job. Also call center outsourcing saves lots of costs to the companies as the jobs are done at very much lower costs. The ability to do a job at low cost by out sourcing companies is due to several reasons.
* Because these companies hire people with skills on offshore call centers they are able to do a better and more efficient job.
* These outsourcing companies do outsourcing for a number of companies. Due to this reason they have a number of people with the same skills. In case one experienced worker leaves, the void could be filled immediately temporarily until fresh talent is found.
* Most of the call center solutions are supplied by developing countries where the educational standards are comparatively higher but wage levels are comparatively lower. Due to this reason they are able to provide a cost effective service.
In western countries organizing 24×7 customer support is not easy with high wages and questions of discipline of workers but in most countries where 24 7 call center outsourcing is done, the workers are more disciplined and it is easier to find people to man the night shift. This makes it possible for them to provide a better and cheaper 24 7 call center deal for the clients.
Recently one company has done a research to find the savings they have made with call center outsourcing and has found that to outsource 300,000 telephone calls the company had to spend $0.72 a minute if that was done in house. When they got the same job done through outsourcing the cost was only $0.42. Naturally this company will never think of doing any call center work in house.
It is found that most companies that use off shore call centers cut their costs by almost 60% which means they are able to cut costs of customer support drastically. When it comes at a time that companies find it difficult to manage their finances they get more and more inclined to call center outsourcing.
The additional advantages of off shore call centers are that the company that is getting its work outsourced, doesn’t have to worry on the recruitment and training of workers and the welfare of them. There won’t be trade union action which is on the rise at the moment. No wage increases to worry about and a lot more advantages. They just get the work done and make payment and that’s all.
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Call Center Services ? Give Your Business The Cost Cutting Edge
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Home Page > Business > Call Center Services – Give Your Business The Cost Cutting Edge
Call Center Services – Give Your Business The Cost Cutting Edge
Posted: Nov 29, 2010 |Comments: 0
|
Businesses try out all the rules in the book and work on innovative strategies to reduce their costs. There is hardly any cost cutting strategy that has been as successful as hiring call center services, that reduce the workload, provide better services to customers and reduce costs drastically. Read on to know more.
The business arena is getting complicated with every passing day. A company needs to concentrate on every aspect of business to provide the best possible products and services to its customers. With cut throat competition in almost all spheres of business and the customers expecting better services at reduced prices, it is hard for a company to maintain its profit margin. Compromising with the quality of products and services is out of the question as it is the shortest way of sounding the death knell of any business, with several competitors waiting to take on your market share. Hence, the only option is to reduce your costs.
Companies constantly implement every rule in the book to reduce their costs and make further innovative strategic plans. Outsourcing is one such innovative strategy that has helped several companies to reduce their work, give better services to their customers and cut their costs drastically. It is a smart move that benefits all the concerned parties. This is the reason why it has become so popular in such a short span of time. Outsourcing is a broad term that can include call center services, data entry services, software development services and other knowledge based services, of which call centers have gained great popularity, mostly because it is one service that every business requires.
There are two ways in which your organization can benefit from call center services – one, that like any other outsourcing a part of your workload is removed which will be handled by experts who can perform the job in a better way. So, you can focus on your core job, i.e. on improving your product, finding a customer base and marketing your products. Next, as we have already mentioned there is huge cost cutting with hiring the services of call centers. The cost cutting comes from the fact that there is a difference in currency price and the availability of capable labor overseas.
India specially has become the hottest destination to look for call centre services. The reason that makes it so is the availability of a proficient English speaking population, skilled IT literate staff, technical expertise and required infrastructure to handle large volumes of calls. With increasing popularity of call centers in India and the fact that employees are paid handsomely, India has gained great expertise in the domain. Every year there is more and more business by the small, medium and some of the biggest corporations routed to India. Call center outsourcing services in India have been a boon for many businesses and continue to grow in popularity.
Not only can the call centers take care of your inbound calls, but can also do outbound calling. That is apart from receiving calls from customers and servicing the customers; you can call the customers for feedback on your products, follow up and even for promotion. That essentially means that apart from customer service, you can also use them for marketing and sales which is also known as lead generation. What started as an alternative to reduce costs has now become more of a necessity for every business and has become an integral part of the strategy of every business to reduce costs.
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This article has been written by an expert, working with Faith Call Center, an ITES company offering call center service, data services and software services.
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