Office Coach: No excuse for errors by 911 dispatcher
Office Coach: No excuse for errors by 911 dispatcher
Q: I supervise two dispatchers at our local 911 emergency center. Unfortunately, one of them won’t listen to anything I tell her. “Donna” sometimes gives out incorrect directions, so I try to interrupt the call and correct her. She just ignores me and continues transmitting, which slows down the officers’ response.
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Categories: Call Center Management Tags: coach, dispatcher, errors, excuse, office
RiverCom dispatcher brings calm to a crisis
RiverCom dispatcher brings calm to a crisis
WENATCHEE — At the RiverCom dispatch center, things can be quiet one minute and mind-bogglingly busy the next. Such was the case at 12:46 a.m. on Jan. 17, 2009, when rookie dispatcher Jeremiah Johnson took a call from an off-duty firefighter. Rex King had been driving by the Fontanelle condominiums and spotted fire. In the dispatch center, Johnson could hear King pounding on doors, trying to get …
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Categories: Call Centers Tags: Brings, calm, Crisis, dispatcher, RiverCom