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Posts Tagged ‘Enhances’

Sonus Networks Announces Industry’s First Voice Protection Capability and Enhances the Market-Leading SBC

Sonus Networks Announces Industry’s First Voice Protection Capability and Enhances the Market-Leading SBC
WESTFORD, Mass. , Feb. 1, 2011 /PRNewswire/ — Sonus Networks, Inc. (Nasdaq: SONS – News ), a market leader in next-generation IP-based network solutions , today announced the general availability of VoiceSentry⢠an application-aware security system that protects Call Centers against telephony Denial of Service and other voice attacks.  Telephony Denial of Service (T-DoS) has grown so quickly …

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Be the first to comment - What do you think?  Posted by - February 3, 2011 at 11:17 am

Categories: Call Center Systems   Tags: , , , , , , , , ,

GE Aviation’s Customer Connect Initiative Enhances Customer and Product Support

GE Aviation’s Customer Connect Initiative Enhances Customer and Product Support
OSHKOSH, WISCONSIN – July 27, 2010 – GE Aviation is enhancing its customer and product support for business and general aviation engine operators with its Customer Connect initiative.

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Be the first to comment - What do you think?  Posted by - August 3, 2010 at 1:18 pm

Categories: Customer Service Call Centers   Tags: , , , , , ,

Internap Enhances Managed Hosting Solution with High-Performance Servers, Multiple Storage Options and Layered Data …

Internap Enhances Managed Hosting Solution with High-Performance Servers, Multiple Storage Options and Layered Data …
Internap Network Services Corporation , a leading provider of end-to-end Internet business products and services, today announced significant expansions to its Managed Hosting solution.

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Be the first to comment - What do you think?  Posted by - July 23, 2010 at 1:16 pm

Categories: Customer Service Call Centers   Tags: , , , , , , , , , , ,

SoundBite Communications Enhances Customer Contact Strategies With Hosted Predictive Dialing

SoundBite Communications Enhances Customer Contact Strategies With Hosted Predictive Dialing
BEDFORD, Mass. — SoundBite Communications, Inc. , a leading provider of on-demand, multi-channel proactive customer communications, announced today that it is has added predictive dialing functionality to enhance its outbound voice capabilities on the SoundBite EngageTM platform.

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Be the first to comment - What do you think?  Posted by - July 16, 2010 at 1:17 pm

Categories: Customer Service Call Centers   Tags: , , , , , , , ,

HP Enhances Software to Help Telecoms Transform Operations and Improve Customer Experience

HP Enhances Software to Help Telecoms Transform Operations and Improve Customer Experience
HP (NYSE:HPQ) today announced a broad set of telecom solutions designed to help service providers transform network operations to reduce complexity, lower costs and deliver a better customer experience. read more

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Be the first to comment - What do you think?  Posted by - May 20, 2010 at 1:13 pm

Categories: Customer Service Call Centers   Tags: , , , , , , , ,

Interactive Intelligence Enhances Communications-as-a-Service Offering

Interactive Intelligence Enhances Communications-as-a-Service Offering
Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has enhanced its communications-as-a-service (CaaS) offering with a new Web portal , along with hosted workforce management and agentless dialing applications. read more

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Be the first to comment - What do you think?  Posted by - May 19, 2010 at 1:18 pm

Categories: Customer Service Call Centers   Tags: , , , ,

LNS Technologies Enhances Services with Peak 10 Managed Hosting

LNS Technologies Enhances Services with Peak 10 Managed Hosting
Tampa – TAMPA – Peak 10 Inc., a managed services company with world-class data centers , is proud to announce one of its newest customers, LNS Technologies, a full-service IT and network systems firm.

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Be the first to comment - What do you think?  Posted by - May 13, 2010 at 1:18 pm

Categories: Customer Service Call Centers   Tags: , , , , ,