Sonus Networks Announces Industry’s First Voice Protection Capability and Enhances the Market-Leading SBC
Sonus Networks Announces Industry’s First Voice Protection Capability and Enhances the Market-Leading SBC
WESTFORD, Mass. , Feb. 1, 2011 /PRNewswire/ — Sonus Networks, Inc. (Nasdaq: SONS – News ), a market leader in next-generation IP-based network solutions , today announced the general availability of VoiceSentry⢠an application-aware security system that protects Call Centers against telephony Denial of Service and other voice attacks.  Telephony Denial of Service (T-DoS) has grown so quickly …
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Categories: Call Center Systems Tags: Announces, Capability, Enhances, First, Industry's, MarketLeading, Network's, Protection, Sonus, voice
GE Aviation’s Customer Connect Initiative Enhances Customer and Product Support
GE Aviation’s Customer Connect Initiative Enhances Customer and Product Support
OSHKOSH, WISCONSIN – July 27, 2010 – GE Aviation is enhancing its customer and product support for business and general aviation engine operators with its Customer Connect initiative.
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Categories: Customer Service Call Centers Tags: Aviation's, Connect, Customer, Enhances, Initiative, product, support
Internap Enhances Managed Hosting Solution with High-Performance Servers, Multiple Storage Options and Layered Data …
Internap Enhances Managed Hosting Solution with High-Performance Servers, Multiple Storage Options and Layered Data …
Internap Network Services Corporation , a leading provider of end-to-end Internet business products and services, today announced significant expansions to its Managed Hosting solution.
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Categories: Customer Service Call Centers Tags: Data, Enhances, HighPerformance, hosting, Internap, Layered, Managed, Multiple, options, Servers, solution, Storage
SoundBite Communications Enhances Customer Contact Strategies With Hosted Predictive Dialing
SoundBite Communications Enhances Customer Contact Strategies With Hosted Predictive Dialing
BEDFORD, Mass. — SoundBite Communications, Inc. , a leading provider of on-demand, multi-channel proactive customer communications, announced today that it is has added predictive dialing functionality to enhance its outbound voice capabilities on the SoundBite EngageTM platform.
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Categories: Customer Service Call Centers Tags: Communications, Contact, Customer, Dialing, Enhances, Hosted, Predictive, SoundBite, Strategies
HP Enhances Software to Help Telecoms Transform Operations and Improve Customer Experience
HP Enhances Software to Help Telecoms Transform Operations and Improve Customer Experience
HP (NYSE:HPQ) today announced a broad set of telecom solutions designed to help service providers transform network operations to reduce complexity, lower costs and deliver a better customer experience. read more
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Categories: Customer Service Call Centers Tags: Customer, Enhances, Experience, Help, Improve, operations, software, Telecoms, Transform
Interactive Intelligence Enhances Communications-as-a-Service Offering
Interactive Intelligence Enhances Communications-as-a-Service Offering
Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has enhanced its communications-as-a-service (CaaS) offering with a new Web portal , along with hosted workforce management and agentless dialing applications. read more
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Categories: Customer Service Call Centers Tags: CommunicationsasaService, Enhances, Intelligence, Interactive, Offering
LNS Technologies Enhances Services with Peak 10 Managed Hosting
LNS Technologies Enhances Services with Peak 10 Managed Hosting
Tampa – TAMPA – Peak 10 Inc., a managed services company with world-class data centers , is proud to announce one of its newest customers, LNS Technologies, a full-service IT and network systems firm.
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Categories: Customer Service Call Centers Tags: Enhances, hosting, Managed, Peak, Services, Technologies
