Envision Earns “Hot Vendor” Rating in Ventana Research’s 2010 Value Index for Agent Performance Management
Envision Earns “Hot Vendor” Rating in Ventana Research’s 2010 Value Index for Agent Performance Management
SEATTLE–(BUSINESS WIRE)–Envision, a leading global provider of workforce optimization (WFO) solutions and creator of Click2Coach®, the industry standard for contact center coaching and team performance improvement, announced today that Ventana Research has rated Envision as a “Hot Vendor” in their 2010 Value Index for Agent Performance Management. According to Ventana Research, the Value Index …
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Categories: Call Center Management Tags: 2010, Agent, earns, Envision, Index, management, performance, rating, Research’s, Value, Vendor”, Ventana, “Hot
Envision Named a CRM Magazine 2010 Workforce Optimization Suite Leader
Envision Named a CRM Magazine 2010 Workforce Optimization Suite Leader
SEATTLE—-Envision Telephony, Inc., a leading global provider of workforce optimization solutions for the contact center and enterprise, announced today that CRM magazine has recognized the company as a leader in the workforce optimization suite category in the seventh annual CRM Service Awards.
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Categories: Call Center CRM Tags: 2010, Envision, Leader, Magazine, Named, Optimization, Suite, Workforce