A step-by-step guide to Long Beach, San Pedro and Santa Catalina
A step-by-step guide to Long Beach, San Pedro and Santa Catalina
Did somebody order fish and ships?
Read more on Canada.com
Categories: Call Center Management Tags: Beach, Catalina, Guide, long, Pedro, Santa, stepbystep
Space shuttle laser test could help guide asteroid missions
Space shuttle laser test could help guide asteroid missions
Astronauts piloted the shuttle Endeavour on a unique course back toward the International Space Station Monday, testing a next-generation laser-based navigation sensor in hopes of verifying it can help guide future voyages to the space station, distant asteroids and Mars.
Read more on Spaceflight Now
Categories: Call Center Management Tags: asteroid, could, Guide, Help, Laser, missions, Shuttle, Space, Test
COLUMN: Mattix on Matters: Captain offers guide service for striped bass fishermen
COLUMN: Mattix on Matters: Captain offers guide service for striped bass fishermen
If you have any tidbits to share with Cheryl Mattix for this column, contact her at 443-245-5040, or email her at cmattix@cecilwhig.com.
Read more on Cecil Whig
Categories: Call Center Furniture Tags: bass, Captain, column, fishermen, Guide, Matters, Mattix, offers, Service, striped
Designing the Best Call Center for Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing
Product Description
“Designing the Best Call Center for your Business” examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design, site selection, including communications and power backups, finding the right property and staff recruiting, training and retention. It covers domestic and international call centers and those that handle online as well as voice interactions. In addition, the book looks at technolo… More >>
Categories: Call Centers Tags: best, Business, call, center, Complete, designing, Guide, location, outsourcing, Services, Staffing
One Grump or Two: The Grumpy Guide to Modern Life, from Call Centres to Getting a Decent Cup of Tea
Product Description
All you want is a decent cup of tea. But oh no, modern Britain doesn’t want to give you that. It wants to sell you a fancy coffee in a mug the size of a popcorn bucket, complete with double cream, chocolate sprinkles, and no change from a five pound note. And that’s just for starters. Everywhere you look, modern life has turned common sense completely on its head. Call centers keep you on hold from three different continents. Train doors close 30 seconds before… More >>
One Grump or Two: The Grumpy Guide to Modern Life, from Call Centres to Getting a Decent Cup of Tea
Categories: Call Centers Tags: call, centres, Decent, from, Getting, Grump, Grumpy, Guide, Life, Modern
Outsourcing 100 Success Secrets – 100 Most Asked Questions: The Missing IT, Business Process, Call Center, HR -Outsourcing to India, China and more Guide
Product Description
There has never been an Outsourcing Guide like this. 100 Success Secrets is not about the ins and outs of Outsourcing. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. An excellent source for information and guidance,the book covers: how to plan, lead and manage out… More >>
Categories: Call Centers Tags: asked, Business, call, center, China, Guide, India, missing, More, most, outsourcing, process, questions, Secrets, Success
Managed Colocation Guide
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Home Page > Computers > Information Technology > Managed Colocation Guide
Managed Colocation Guide
Posted: Apr 30, 2010 |Comments: 0
|
Making a decision on how to host a company’s IT infrastructure can be a difficult one that requires some planning. It is important to understand all of the hosting options available from cloud computing to managed dedicated servers and colocation. The recent trend towards managed colocation offers a middle ground between managed dedicated servers and basic colocation – with fully managed servers delivered under the managed colocation model.
One of the challenges in communicating the value of managed colocation is demonstrating that the operating costs of a server far outweighs its purchase price. While servers are relatively inexpensive, the cost to operate them can be significant. There are many factors that contribute to server operating costs that typically fall into one of four categories:
Housing and Protecting the Server – Including server location, power and the internet connection; data center capabilities (i.e. raised floors, fire suppression); and firewall or threat management systems
Monitoring and Tracking the Server – Including any monitoring of operating characteristics (disk space, RAM usage, etc) and the alert messaging system
Responding and Repairing the Server – Covering any necessary server error services (i.e. troubleshooting and remediation services, part replacement and warranty)
Preventative Measures – include disaster recovery solutions such as on-site or off-site backup to ensure that the data on the server is always recoverable
What is Colocation?
Colocation is a service that hosting operators offer to house and power servers in their multi-tenant data centers. This can have several benefits depending on the services included by the data center operator. At a minimum, colocation involves a place to house the server, the power to run it, the HVAC to keep it cool, and the network connection to operate it online. The colocation services can then be expanded upon to include everything required to ensure that it is working 100% of the time without any effort from the company.
How is Colocation different from a Managed Dedicated Server?
To sum it up, a managed dedicated server is owned by the hosting provider whereas with colocation, the servers are owned by the client. Managed dedicated servers are fully managed by the hosting provider with a number of server-side features and capabilities than basic colocation. Managed colocation, on the other hand, applies all of the same services of a managed server to the colocated server.
What is Basic Colocation?
Basic colocation typically focuses on just the first category of server costs: housing and protecting. Basic Colocation is a hands-off type of service that allows clients to take advantage of a data center’s infrastructure, but leaves the client solely responsible for managing the server. If there is a server malfunction (ex. server runs out of memory), the client is responsible for monitoring, managing and mitigating any server problem.
Basic colocation services tend to vary between data center operators, but typically provide the following features that vary depending on the quality or tier classification of each data center:
Physical housing for the servers
Uninterruptible power delivery
Internet connections
Environmental controls (ex. air conditioning and fire suppression)
Physical security for the data center and servers
The more redundancy that a data center has in its power and network infrastructure, the higher uptime it delivers and the higher data center rating or tier it achieves (tier IV being the highest). Depending on the Service Level Agreement (SLA), colocation providers can often guarantee a power and network availability upwards of 99.99% of the time .
Besides the infrastructure of the data center, the main operating costs (and therefore price motivators) for colocation are:
Power (in Kilowatts consumed)
Bandwidth (in Mbps)
Rack space (measured in “U”s)
Setup Costs (Labor and Equipment)
What is Managed Colocation?
There is a wide variety of services that fall under “managed colocation” which starts with basic colocation as the underlying service platform. The client provides the server hardware typically loaded with the operating system and applications. However, the managed colocation provider picks up from there – monitoring and managing the server, mitigating any issues that come up and maintaining the hardware for the client. Rather than leaving the client responsible, managed colocation outsources day-to-day server management operations such as:
Threat management
Technical support
Multi-probe around-the-clock monitoring, alerts, and logging
Asset tracking
Patch management
Capacity planning
First responder to any problems or issues that arise, troubleshooting, and remediation
On-site backup and/or off-site backup
Part replacement and service
Managed colocation provides the flexibility to decide what services and procedures the client wants to outsource versus which they want to have more control over. It transfers the day-to-day hassle of managing servers from the client to the managed colocation provider.
Questions to Ask Managed Colocation Providers
Basic colocation questions – What tier data center will the servers be hosted at? Is there 24×7 support offered by the managed colocation provider? What kind of physical and network security is in place to protect the servers? What is the service level agreement (SLA)? Is the data center SAS 70 Audited?
What does the managed colocation provider monitor? Know what metrics are being monitored by the managed colocation provider and how notification of abnormalities, outages and errors will be made. Will the client be notified when they are close to running out of disk space? Will the alert from the managed colocation provider come via e-mail, text message, or telephone?
Is data being backed up and how? Is it on-site or off-site backup, online or tape? How often is it backed up and for how long? What software is used to backup the data and what procedures does the managed colocation provider have in place to ensure that none is lost?
What happens if the server malfunctions? This may be the most important question to ask a managed colocation provider. Who is going to troubleshoot and identify the problem? Is the client responsible for the parts or the labor or both? Who will coordinate the resolution to the problem?
Are changes to the server being tracked and logged? Are patches being applied to the server? Why? How? When? How long does it take for the managed colocation provider to resolve a support ticket? Is that logged? Are changes to the server’s configuration tracked and logged by the managed colocation provider?
Managed colocation delivers a new middle ground between managed dedicated servers and basic colocation- fully managed, client owned servers in a colocation data center. IT departments that understand their true server operating costs are driving the trend to managed colocation as they move past the basic “ping, power, and pipe” and outsource the day-to-day management of their colocated servers. Managed colocation lets them focus on their users’ experience and applications where they add their greatest value.
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Mike Klein -
About the Author:
About Mike Klein and Online Tech
Mike Klein is the President and Chief Operating Officer at Online Tech, a leading managed data center operator in the Midwest. Online Tech offers a full range of managed colocation and managed server hosting in their SAS-70 secure and reliable multi-tenant data centers across the Midwest. Visit www.OnlineTech.com for more information.
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Which Makes Sense For Your Business: Managed Colocation or Managed Servers?
In the spectrum from raw colocation to managed colocation and servers, every business can find an IT management solution that will work best for their scenario.
By:
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Jul 07, 2010
Colocation and Managed Colocation: The Choice is wide Open!
There is more to the success of any web site than impressive graphics and attractive deals. The backstage activities are always considered to be the most vital component of any running business. Every potential web site owner has to go through series of things before making any decisions about web hosting. It is of paragliding importance to get the plan right otherwise there would be no meaning left to narrate the article. We all are different and such is the nature of our business needs.
By:
Yachika Vermal
Internet>
Web Hostingl
May 27, 2010
Colocation and Managed Colocation – The decision is Spacious!
There is more on the success of any web site than impressive graphics and attractive deals. The backstage activities will always be regarded as being essentially the most vital element of any running business. Every potential site owner has to experience number of things prior to any decisions about web hosting. It’s of paragliding importance to achieve the plan right otherwise there would be no meaning left to narrate your content. We all vary and such may be the nature in our small business.
By:
Jarvis Prestonl
Internetl
Dec 23, 2010
Colocation and Managed Colocation and Managed Colocation – The options is Open!
There’s more towards the success of any web site than impressive graphics and attractive deals. The backstage activities will almost allways be regarded as being the most vital element of any running business. Every potential web-site owner has to proceed through compilation of things prior to making any decisions about web hosting. Its of paragliding importance to achieve the plan right otherwise there’d be no meaning left to narrate the article. Every one of us vary and the like …
By:
Charley Jenkinsl
Businessl
Dec 23, 2010
Shawn Jacobs is the SEM/Marketing Director for Colocation America for the past 3 years. Always looking forward to helping customers reach their potential and make online businesses grow. Follow me on Twitter @ColocationUSA
By:
shawnl
Businessl
Dec 02, 2010
Michigan Colocation: Making Long Distance Colocation Easy
Online Tech’s Michigan data centers have added managed colocation and turnkey server “rack and stack” installation services to simplify their clients’ data center migration and management, making Michigan colocation a realistic solution for any business in any location.
By:
Mike Kleinl
Computers>
Data Recoveryl
Jun 10, 2010
What You Can Gain From a Managed Server in Michigan Colocation
For individuals who need a robust remote computer; or for corporations that need a significant online profile however will prefer economical as well as efficient services, the colocation facilities are their very best alternative.
By:
Jon Kellyl
Internet>
Web Hostingl
May 15, 2010
How Social Network Has Evolved
It has been a very successful year for Facebook, the social networking website that everyone has been talking about since the beginning of the year and everyone wants to be part of this social networking website community.
By:
Mas Dini Muzammall
Computers>
Information Technologyl
Jan 02, 2011
Best games for the new symbian s3 os
The old and veritable Symbian OS that was created by Nokia has finally got a much needed upgrade in the form of the new and improved Symbian S^3, which is also open source (for anyone who cares). The new operating system for mobile phones has already been released to the public in the form of the main OS on Nokia N8, C7 and C6, with more phones coming next year (including the excellent E7 communicator). Being that Nokia is still the top manufacturer of phones, there is little doubt that the new
By:
Michael Jonesl
Computers>
Information Technologyl
Jan 01, 2011
What do the next ten years hold for facebook
When Facebook was created six years ago in a Harvard dormitory, no one imagined that it would soon become the world’s most popular social network, toppling earlier giants like MySpace and Friendster. No one imagined that it would rise to a level to challenge even Google. in terms of information held. It’s actually funny – Google trying to fight with Facebook over the amount of personal information it has. Coming back to the point, Facebook now has over 500 million users and is still growing. Al
By:
Michael Jonesl
Computers>
Information Technologyl
Jan 01, 2011
What makes symbian s3 so much better than previous versions
Symbian is a pretty good operating system, but its age is definitely starting to show. The third release (S60v3) is now pretty much hopelessly outdated, and it doesn’t even have support for touch, not even speaking about any other technologies. The fifth release (S60v5) improved this a bit, but not for long, as underneath the new skin, it is basically the same old Symbian, which is having serious problems with new hardware and software.
By:
Michael Jonesl
Computers>
Information Technologyl
Jan 01, 2011
Exg1 digital camera from casio
The slimmest camera which I have come across is EX – G1. And I bet this is the ideal choice of many users even if does not have quality video.
By:
Michael Jonesl
Computers>
Information Technologyl
Jan 01, 2011
Navigating your way through the maze of gps models
Many people rely on the map to navigate through unknown territories. However, this sometimes leads to the confusion that can be brought about by back seat drivers, or your journey time being lengthened by having to stop when you travel alone. With the rise of the Global Positioning System being a valid way of getting around without the trappings of a large map that has to be carried around. The GPS can be incredibly useful to find your way to anywhere, with the use of satellites tracking the mod
By:
Michael Jonesl
Computers>
Information Technologyl
Jan 01, 2011
New Success Opportunities with My Virtual Worker PF
This essentially means that my virtual workers they look out for are well trained on the e Commerce front and can understand how your business model can be successfully integrated through the gateways of e commerce which can later on open new market places for your business.
By:
Ramya Singhl
Computers>
Information Technologyl
Jan 01, 2011
Monthly IT Support Contracts. What Are the Benefits of Tech Support Contracts?
IT Support Contracts goal is to eliminate or greatly reduce hourly billing and provide a maintenance plan to support the needs of a businesses technology environment. IT Support Contracts are sometimes customized to fit a businesses current needs.
By:
Supersuml
Computers>
Information Technologyl
Dec 31, 2010
What are the Benefits of Private Cloud Computing for Businesses?
The ability to re-allocate server resources quickly can save valuable time and money while eliminating headaches and hassle. A managed private cloud service will do just that.
By:
Mike Kleinl
Computers>
Softwarel
Jul 16, 2010
Server Too Busy, Too Hot, Too Slow? Proactive Remote Server Monitoring Tools Are Vital
It’s not impossible to greatly reduce operational hiccups and server downtime in order to keep clients and users happy. A solid and reliable remote server monitoring system will help do the job.
By:
Mike Kleinl
Computers>
Databasesl
Jul 14, 2010
Which Makes Sense For Your Business: Managed Colocation or Managed Servers?
In the spectrum from raw colocation to managed colocation and servers, every business can find an IT management solution that will work best for their scenario.
By:
Mike Kleinl
Technologyl
Jul 07, 2010
Michigan Colocation: Making Long Distance Colocation Easy
Online Tech’s Michigan data centers have added managed colocation and turnkey server “rack and stack” installation services to simplify their clients’ data center migration and management, making Michigan colocation a realistic solution for any business in any location.
By:
Mike Kleinl
Computers>
Data Recoveryl
Jun 10, 2010
Why Companies Should Choose a Michigan Data Center
A Michigan data center will experience fewer natural disasters, has a more favorable climate, and typically incurs lower facility costs than data centers across the rest of the country. This translates into a safer, more cost effective data center, making colocation in Michigan an ideal choice for businesses looking to outsource their data center.
By:
Mike Kleinl
Computers>
Information Technologyl
May 10, 2010
Making a decision on how to host a company’s IT infrastructure can be a difficult one that requires some planning. It is important to understand all of the hosting options available from cloud computing, to managed dedicated servers and colocation.
By:
Mike Kleinl
Computers>
Information Technologyl
Apr 30, 2010
Seven Essential Questions for SaaS Hosting Providers
Companies should ask these 7 questions before selecting a SaaS hosting provider in order to increase uptime and minimize frustrations.
By:
Mike Kleinl
Technologyl
Apr 27, 2010
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Categories: Call Center Management Tags: Colocation, Guide, Managed