HOLD …. You’ve Got Customer Service 7-3-11 CBS Sunday Morning
Martha Teichner reports on Customer Service, Call Centers, being put on HOLD, and how one woman, Mona Shaw, got attention……HER WAY!
Cable Companies Improving Service to Callers With Virtual Hold Solution
Cable Companies Improving Service to Callers With Virtual Hold Solution
AKRON, OH–(Marketwire – 06/30/11) – Several operators of cable systems across the country have invested in new virtual queuing technology that reduces or eliminates hold time for callers and pays for itself in toll cost savings and labor efficiency gains. Leaders in adopting the technology are Comcast and Time Warner Cable, with each company implementing Virtual Hold systems in about 10 …
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Categories: Call Center Software Tags: Cable, Callers, Companies, hold, Improving, Service, solution, virtual
Please hold; your call is valuable to us
Gotta hate those India-based call centres.
Categories: Call Centers Tags: call, hold, Please, Valuable
Hold The Gas? Inhaled Nitric Oxide Of No Benefit To Most Premature Babies
Hold The Gas? Inhaled Nitric Oxide Of No Benefit To Most Premature Babies
A new Johns Hopkins Children’s Center study challenges the widespread practice of treating premature babies with nitric oxide gas to prevent lung problems, neurological damage and death. The research, based on analysis of 22 major studies of the effect of nitric oxide in babies born before 34 weeks of age, found no evidence of benefit in most infants. Overall, the Hopkins review found that …
Read more on Medical News Today
Categories: Medical Call Centers Tags: babies, benefit, hold, Inhaled, most, Nitric, Oxide, premature
On Hold at eBay: What Happened to Customer Service?
On Hold at eBay: What Happened to Customer Service?
The company recently disconnected some of its toll-free customer service lines — although it insists that service is actually getting better
Read more on Time Magazine
Auburn to hold public hearing on $4M loan
Auburn to hold public hearing on $4M loan
The City of Auburn proposes to amend its Community Development Block Grant (CDBG) 2010 – 2014 Consolidated Plan and 2010 Action Plan.
Read more on WSFA 12 Montgomery
Airgas Commits to Hold Special Meeting of Stockholders on June 21, 2011 if Airgas Stockholders Reject Air Products’ By …
Airgas Commits to Hold Special Meeting of Stockholders on June 21, 2011 if Airgas Stockholders Reject Air Products’ By …
Airgas, Inc. today stated in a letter to stockholders that if Air Products’ January Meeting Proposal does not receive support from a majority of the votes represented and entitled to vote at the September 2010 Annual Meeting, Airgas will call a Special Meeting of Stockholders on June 21, 2011. Â At that June 2011 meeting, Airgas will take action to assure that Air Products or other stockholders …
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