Posts Tagged ‘India’

Call Center India ? Sent on 6th May, 08

The call center industry in India has created a boom in the global corporate arena and is growing by the day. They support businesses that mainly require any kind of tele-calling support. Call centers in India have become the first option for most of the enterprises since India has earned the reputation of providing good quality, on time output with increasing number of satisfied customers to its clients.

The experienced and skillful call center consultants understand your business objectives, the problems that you are facing and accordingly provide you with the right solutions utilizing minimum resources. High importance is given to client customer relationship and steps are taken to strengthen this foundation.

There are a host of call centers in India with young, vibrant and hard-working professionals who work with complete dedication. Due to the cultural background of India, the call center professionals are well spoken and well trained with fluency in English. Furthermore, the call centers in India provide services round the clock to support all time zones.

Apart from this, the clients have complete freedom to track calls or monitor the functioning of their projects right from their offices. With effective tracking and reporting routine process, they can be sure of the infrastructure provided to the team working on their project is up to the mark

The focus of the team dedicated to the project is to help achieve your pre-defined targets and goals. The team works under the strict vigilance of a team leader and manager for effective results.

Call centers in India offer a complete bouquet of call center services and consulting for its clients. Companies specialize in both inbound and outbound services for telemarketing, contact center, help desk, pre ad post sales support and collection and mortgagee processing.

Apart from telemarketing, call centers provide services in contact center consulting, customer care programs, market research – after sales/ pre sales, verifications, IT support (hardware / software), banking & insurance support, knowledge support, complaint handling, enquiry handling support, complaint handling to name a few. Some specialized companies also offer a single point of contact to eliminate multiple calls and Effective Call Close Rate to minimize repeated calls, and frustration. The list is endless. Services are often customized according to requirements.

The call centers in India have become the foremost choice for most global companies. With industry intelligence, the officials provide effective services which can help grow your annual revenues. To conclude, the services of call centers in India help you save time, resources and bring you effective results.

India ? An Ideal Destination for Offshore Inbound Outbound Call Center Services

India has been a hot and one stop shop for all call center services need of business established around the world. The 24/7 working methodology, inexpensive yet quality oriented and talented man power, multi-lingual agents come as added advantages along with the main course of outsourcing call center services.

Why industry leaders come to India for call center services?

Skilled, professional 24/7 quality customer support
Improved market penetration
Faster turnaround time for product development and new launches
Domain expertise and ability to handle varied industry verticals.
Rapid market response and action towards needs of customer.
Account alignment experience  

Advantages of hiring an Indian BPO that is just right for your business need can boost your sales and profits by decreasing costs per sales and offering services like up and cross selling.  Your call center vendor will be generating leads and appointments for you after filtering them through various parameters. The services of call center also increase the graph of satisfied customer agents by resolving their grievances and providing them support on 24/7 basis.  Also, your in-house team gets to concentrate on the core functions of business instead of focusing on time consuming business practices like appointment scheduling, lead generation etc.

There are four types of services provided by a typical Indian call center:

1) Inbound call center:

·         Customer Service and call flow handling

·         Phone Answering

·         24-Hrs Helpdesk and Technical Support

·         Emergency and Direct Response

·         Claims and Order Processing

·         Virtual Receptionist

·         Product Information

2) Outbound call center

These are call centers which make calls to people usually by IP phones or predictive dialers. Doing so, decrease the cost per call and increase the margin of profit.

Market Intelligence/ Market Research Surveys
Direct Mail Follow-up
Lead Generation/ Qualification /Management
Seminar Population
Product Promotion
Debt Collection
Info & Literature Fulfillment
Appointment Scheduling
Up Sell/Cross Selling Services
Customer Satisfaction Surveys

3) Non Voice

These services are can be web enables too that do not consist of voice process. These services can be mainly categorized as chat support services, email support, SMS  support services and all back office support services like data entry support

4) Web Enabled

These services require lot of research and delving into the wide space of www.callcenterinindia.net  Giving you a quick and prompt response, these can handle customer queries and complaints on 24/7 basis.

Data entry Support
Mystery shopping Services
Web chat & Email Support
Quality Analysis
Market Research Surveys

Why outsourcing Website development in India?

Website development, outsourcing has proved to be a deciding factor for companies that offer cost and quality edge in a competitive market. The success of outsourcing relies on the word customer satisfaction.. Web site outsourcing is much about building relationships based on trust, and mutual respect. A-1 Technology, Outsourcing Development Company, provides reliable and value added services to focus on your core business needs so that you are assured that a dedicated outsourcing team is working for you.

Outsource Website Development to India deliver services at optimal cost to clients from all over the world. Make site a powerful business tool. Nowadays, there are many web site developing companies in India, who offer website developing for a large range of businesses.

Outsourcing Website Development Services:

ASP Web Programming
.Net Programming
PHP Programming
Coldfusion (CFM) Services
B2B Portal Development
B2C Portal Development

These are some of the benefits to it. These days, countries like India have a solid base in outsource IT and web site developing services. Many outsourcing companies can easily handle outsourcing projects in web development. So, you can also consider the option to outsource web developing to India at competitive costs. Numerous companies in India today provide skills and technology that is on par with world standards. Consider the best companies and you will find the decision to outsourcing to India worth the money you spend.

Advantages for Outsourcing Web site Development:

Reduced web development costs
Greater functionality at tighter deadlines
Speedier development time to market advantage
Extending your products to new technology platforms
Establishing dedicated outsource development centers
Project completion at affordable rates
Well recognized Information Technology skills

Outsourcing web site development can be more valuable than having it done locally.  Outsourcing website development offers important advantages such as technological agility, high-quality, skilled workforce, cost effectiveness and faster turn-around time.

Different Types of Call Centers in India

Call centers in India have propelled the growth of Indian economy by contributing to the service sector. Indian call centres have been providing call center services since early 1990s and many changes have occurred since then. The scope of services provided by call centers in India has increased considerably. Nowadays, major business operations are been handled by expert call centre executive employed in Indian call centres.

The process of outsourcing to call centres in India started with lot of apprehension; however it has not only become successful but has also introduced many call centre services. Now the services of call centres in India are not confined to computer support only. Call centre services have become very organized & many significant business activities like debt collection or sales promotion are being carried out by the representatives of Indian call centres.

Various kinds of Call Centers in India

We can categorize the call centers in India broadly into three categories like inbound, outbound & web enabled. The inbound call centers answering the phone calls and as the name suggests the call centre representatives do not make any call to the customers rather the existing customers of the clients make calls regarding enquiries.

The outbound call centers involve making phone calls to the targeted customers of the clients. Sales, market research, credit management & verification services are few among the call centre services provided by outbound call centers. These business functions are very important business operations of the clients.

Web Enabled services provided by Indian call centers is very recent development in call centre services. Computer support service is also one of the services provided by call centers in India of late. This is very advanced service which requires the customer care representatives to be technically very sound. Online computer support services include data processing support, back office services, prospecting & campaign management, internet marketing support & email management.

Outsourcing call center services to call centers in India is the most preferred option as the advantages which Indian call centres offer are not provided by cal centers of other countries. India has second largest English speaking population after USA; this is one of the factors which have led to the growth of Indian call centres. Moreover, Indian call centre also have time zone advantage which enable them to provide services 24/7. The policies of Indian government are also very favorable. Owing to above factors many global companies prefer to outsource their services to India.

The Best Offshore Outsourcing Services in India

Cost effectiveness is the major reason for the unexpected growth of call center services in India. However, the country boasts several other attributes that support successful execution of call center outsourcing operations. Here are some of the most important features of India as an outsourcing destination:

Large educated workforce: India has the one of the largest number of qualified, tech-savvy and skilled professionals. At InSO International Call Center, we strive to hire the best industry experts to deliver high quality services.

English-speaking population: India has the second largest English-speaking population after the US. We train our executive for a natural US accent and conduct rigorous training on how to interact with customers.

Time zone: India is approximately 11 hours ahead of the US time zone. By outsourcing call center services to India, western countries can enjoy 24×7 customer support services.

Range of Call Center Services or Offshore outsourcing services available in India

Call centers in India offer a range of services including:

Inbound call center services

Answering service
Order taking service
Customer service
Inquiry handling
Technical support service
Help desk support

Outbound call center services

Appointment setting services
Outbound telemarketing services
Sales & email marketing
Lead generation services
Mortgage lead generation
Email follow up
Voice broadcasting services
Telemarketing survey solution
Direct response services
Billing and collection services

With over 10 years of experience, InSO is the industry leader in providing call center services to international clients. Contact our executives through the phone or email to receive free quotes for our call center services. Alternatively, you can fill the customer query form available on the Home Page. Visit here www.inso.us

Call Centers – Why India leads the outsourcing race?

Outsourcing is the buzz word of new millennium. What started as a small experiment by a handful of companies has now become a multi-million dollar industry. Almost every big, medium or small company in the world is either hiring call centers or taking their services in some indirect manner. This trend is not special to any particular industry as companies from telecom, fashion, tourism, retail, media, real estate etc. all are hiring call centers to promote their products and services and provide customer care.

Whenever one talks about outsourcing, India is the first place that comes to everybody’s mind. This is very obvious because India is the Capital of outsourcing the world. In fact, we can say that the call center services revolution started in India only. call centers in India have the best reputation in the world. Even though, there are a number of critics of outsourcing also, but majority of the corporate world feels that outsourcing has become an essential for their growth.

But what led to such a growth of call centers in India? After all, there are loads of other developing countries where companies can find cheaper land and labor to open call centers. Well, most people attribute India’s success in the world of outsourcing to its huge young, working and educated population. India has a large number of professionals who can speak in English fluently and are skilled in computers. This becomes a great advantage for India. Most Indians learn English ever since they start schooling which ensures that they know the language by heart.

So, the language is not hurdle in the road to hiring call center services in India. Another important aspect is the availability of young and enthusiastic professionals in the country. Many companies want to provide 24×7 email support and 24×7 live chat support to their customers. This means that they will need the call centers to stay open all throughout the day and the entire week. This means that most call center jobs are not your regular 9 to 5 jobs with Saturday and Sunday off. This requires a lot of enthusiasm, stamina and dedication on part of the professionals. Thankfully, Indian professionals have all this in abundance and it shows in the number of people working in this industry in India. We can also attribute this to the fact that India is a young country with over 50% of its population under the age of 30 years.

Cost is also a contributing factor to this. Indian professionals are willing to work at much less than people in most developing countries. Also, the call center infrastructure is already in place for companies. There are various inbound call centers which companies can hire for their operations.

In short, all those people who think that outsourcing is just a bubble are not only wrong but too cynical also. Outsourcing in India has become a huge industry and it will continue to be so.

Why to choose India based call center outsourcing services

Call center is an office that uses telephone mainly to assist their clients. The companies that provide diversified services like health care, education and other business needs the call center service so that they can attend their customer whenever there is a need. The person working in the call center is known as an agent, and each of them is provided with a cubicle including computer and a headset. The agent answers to the calls from the customers and provide solution to their queries.

The call center is organized into multi-tiers. When a customer calls, the call is taken by the first tier agents, who inquires and understands the query and provides the needful assistance, if the service required by the customer cannot be resolved by the first tier agents then it is forwarded to next level and accordingly if required to the higher level.

Management of call centers uses queuing model. When the number of calling customers is greater than the handling agents the customers are asked to wait in the queue. The queuing model facilitates the call center to estimate on the various parameters such as waiting time, hold time and so on. The customers are satisfied only when there query is solved and they have to wait for less time.

The efficiency services of the call center are determined by various metrics, some of them are dialing time, average talk time, average handling time, service legal percentages and number of call that are handled by an agent. Different companies use different parameters to measure their performance.

The outsourcing call center business has an advantage that the service providers can use call centers and provide assistance to their direct clients based on their specific needs. Call centers needs to attend inbound or outbound calls. Inbound calls refer to the calls made by the customers to buy things or need some services and outbound calls are made by the call center agents to the customers for marketing the services of the clients.

Since the inception of the concept of the Outsourcing, inbound call center are much in demand. Decisions makers and business owners have shown great interests and deep inclination towards their segment of call center services. Their expertise and marketing abilities have made the operational procedures of an organization seamless. An organization can be in touch with their clients and customers through call center and also can keep an update of the marketing tabs.

Offshore call center in India have regained its pace and administration after the reality checks of recession. They have been a synonym of quality service, technical expertise and result orientated methodology. With outbound inbound call center services in India one can hire professional services and expert techniques. This in turn can hit the market and implement the specification one’s business.

The services of India based international call center are capable of providing a momentum to the business. Many international call centers have been set up in India. Outsourcing outbound services with call centers in India reduce on site expense such as training, overheads and other infrastructure costs.  With the right mixture of strong infrastructure, accurate knowledge and talented back up of skilled man power. Outsourcing outbound service in India has become beneficial for every enterprise.