Turning Challenges into Opportunities in the Contact Center
Michael DeSalles, Principal analyst with Frost & Sullivan’s contact center team, discusses the challenges and opportunities facing contact centers today. Whether your contact center is large or small, there is no shortage of technical, human and business issues to contend with. The most evident challenge in call centers today is one of complexity. From Michael’s vantage point, he thinks the number one challenge is really a very broad opportunity. Watch this 5 minute video to learn how to leverage this reality to your advantage. Learn more at FrontRange Solutions Customer Service product page: www.frontrange.com OR take a self assessment: www.customerservice-assessment.com
Categories: Call Centers Tags: center, Challenges, Contact, into, opportunities, Turning
I’m trying to start a telemarketing operation out of my home. I’d like to get into magazine subscriptions?
Any insight or help you have is appreciated!
Categories: Telemarketing Call Centers Tags: home, into, like, Magazine, operation., start, subscriptions, Telemarketing, trying
IBM and Genesys: Turning costly service centers into profitable business assets
The IBM and Genesys solution enables call centers to go beyond their traditional capabilities. See how IBM and Genesys offer the broadest range of customer interaction capabilities including: natural language voice, voice authentication, intelligent routing, integration to CRM and analytics applications, and more.
Categories: Call Centers Tags: Assets, Business, Centers, Costly, Genesys, into, profitable, Service, Turning
Amazon EC2 outage calls ‘availability zones’ into question
Amazon EC2 outage calls ‘availability zones’ into question
For cloud customers willing to pony up a little extra cash, Amazon has an enticing proposition: Spread your application across multiple availability zones for a near-guarantee that it won’t suffer from downtime.
Read more on Computer World Australia
Categories: Call Center Management Tags: Amazon, Availability, calls, into, Outage, question, zones'
Recession rebounds: Turning passions into professions
Recession rebounds: Turning passions into professions
Scarsdale’s Claire Paquin lost her job as a managing director at Bear Stearns in June 2008, and rather than going after another Wall Street position, she decided to open her own interior design firm, Clean Design. [0x1c]“I’m happy with my new life and new career,”[0x1d] she says.
Read more on The Journal News
Categories: Call Center Furniture Tags: into, passions, professions, rebounds, Recession, Turning
Crawford County Board dials into United Way’s 211 call center system
Crawford County Board dials into United Way’s 211 call center system
The Crawford County Board of Commissioners last week agreed to fund access to a phone and computer accessible data center which provides information to those in need of information to improve their lives or in times of an emergency.
Read more on Crawford County Avalanche
Categories: Call Centers Tags: board, call, center, County, Crawford, dials, into, system, United, Ways
Anglia News Call Centres Talk Talk Complaints & 77 year old Lollipop lady into martial arts & Rugby
Anglia News 2/7/10 Norwich Call Centres Talk Talk Complaints St Michael’s Cottage Craft. Norfolk Solider Awarded. Norfolk 77 year old Lollipop lady into martial arts ENA MALLETT ju-jitsu. Norwich Health Service Cuts. Norfolk England Rugby Star Ben Youngs.