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Even India bellen / Call India in just a minute


In ‘Even India bellen’ zien we de surrealistische wereld van de Indiase callcentra. Vanwege de loonkosten besteden veel (Amerikaanse) bedrijven hun belwerk uit aan lage lonenland India. Telefonisten worden vertrouwd gemaakt met Amerikaanse gewoonten en gebruiken om zodoende een complete arbeidsmarkt de overgang naar India te kunnen laten maken. (Roel van Broekhoven) Kijk voor meer documentaires op www.hollanddoc.nl We see the surreal world of the Indian callcenters in this documentary. Because of the labour costs many (American) companies are sub-contracting their phone labour to low labour cost land India. The American habits are made familiair with the telephonists so that an entire labour market shades off into one another. (Roel van Broekhoven) Look for more documentaries on http

18 comments - What do you think?  Posted by - December 5, 2011 at 12:22 pm

Categories: Call Centers   Tags: , , , , ,

just ordered a dell desktop have a question?

so i just ordered a dell studio xps 8100 desktop by phone. i told the person that took my call what i specifically wanted because i customized it on their website then called to tell them what i chose.

but i went to check my order after i placed it on there tracking section and it showed the following.

1224-7465Studio XPS 8100
1317-2913Studio XPS 8100, Intel Core i7-860 processor(8MB Cache, 2.80GHz)
1317-28908GB DDR3 SDRAM at 1333MHz-4x2GB
1330-3828Dell Consumer Multimedia Keyboard, US
1320-8297Dell 23 inch ST2310 WidescreenFlat Panel
1320-8407nVidia GeForce GTS240 1024MB GDDR3
1342-0169750GB Serial ATA 2 Hard Drive 7200 RPM
1330-6470Dell Resource DVD with Application Backup
1420-6576DELL WELCOME,Software Dimension/Inspiron
1420-8873Dell Dock Consumer
1420-6436PC-Restore, Dim/Insp
1421-0323Windows Live Search,Multiple User Interface
1463-2282Dell Owners Manual installed on your system,click on icon after system set-up to access
1330-6097You have chosen a Windows 7 System
1421-0092DELL-DOWNLOAD-FLAG
1421-1603Genuine Windows 7 Home Premium, 64bit, English
1421-0530Dell Support Center 2.0 64bit
1420-7938Dell Connect 2.1
1330-3826Dell Studio USB Optical Mouse
1410-1867ADOBE READER 9.0 MULTI- LANGUAGE
1313-998916X DVD+/-RW
1421-1412Cyberlink Power DVD 8.3 Playback
1313-8757Roxio 10.3, Easy CD & DVD
1421-9898THX TruStudio PC
1313-7359Dell AX210 Universal Serial Bus 1.2W Stereo Speaker Ship In Box
1430-0682Dell 1525 WLAN PCIe card with11n mini-Card & external antenna
1410-2152McAfee SecurityCenter with anti-virus, anti-spyware firewall, 15-months
1420-8103Microsoft Works 9.0, English
1950-33382 Year Limited Warranty
1905-9738Dell Hardware Warranty PlusOnsite Service, Extended Year(s)
1905-9737Dell Hardware Warranty PlusOnsite Service, Initial Year
1906-1871Third Party At HomeService, 24×7 TechnicalSupport, 1 Year Extended
1907-7710Third Party At HomeService, 24×7 TechnicalSupport, Initial Year
1412-0360Soft Contracts – Banctec
1902-0931Dell Limited Hardware Warranty 7X24 Technical Support, 1 Year Extended
1960-8700Dell Limited Hardware Warranty 7X24 Technical Support, Initial Year
1988-77072GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS
1420-9518DATASAFE ONLINE 1.1 2GB
1988-0099To activate your online backupaccount, go to Start, Programs, DataSafe Online
1330-0172S and P Drop-in-Box Marcom forDHS Desktops

it shows what i ordered, more then half is what i asked for. but the rest are extras things the person on the phone never mentioned. like the DELL-DOWNLOAD-FLAG. is everything on that list standard and is suppose to come with the dell xps 8100 desktop?

5 comments - What do you think?  Posted by - September 8, 2011 at 12:15 pm

Categories: Call Center Software   Tags: , , , ,

I just got a new job working at a Call Center. Does anyone have any serious tips or advice?

Ive never done Call Center work before, I’ll be making outcalls and verifying data.

4 comments - What do you think?  Posted by - August 20, 2011 at 2:07 pm

Categories: Call Centers   Tags: , , , , , , ,

Local officials just starting runoff preparations

Local officials just starting runoff preparations
High water on the local rivers can mean fun, or it can mean danger and destruction. Marty Gancsos of Aspen, shown here surfing a wave in his kayak, is a familiar face at the Glenwood Springs Whitewater Park.

Read more on Glenwood Springs Post Independent

Be the first to comment - What do you think?  Posted by - May 30, 2011 at 12:52 pm

Categories: Call Center Management   Tags: , , , , ,

Cycle rickshaws now just a phone call away in Fazilka


In line with the ‘call-a-cab’ concept, an association has made eco-friendly cycle rickshaw available on a phone call in Fazilka, a town in Punjab. Initiated by the Graduates Welfare Association of former IITians, the innovative concept has been put into practice by setting up Ecocab Call Centres in the town. There are about 500 rickshaw-pullers in Fazilka and their union is cooperating in the implementation of the scheme.

3 comments - What do you think?  Posted by - April 21, 2011 at 8:59 am

Categories: Call Centers   Tags: , , , , , ,

Just the Hackers You Need

Just the Hackers You Need
How UCSB’s Computer Security Group is fighting the biggest crime wave in human history.

Read more on Santa Barbara Independent

Be the first to comment - What do you think?  Posted by - December 17, 2010 at 11:15 am

Categories: Call Center Systems   Tags: , ,

Knowlagent – Not Just for Training Anymore

Knowlagent – Not Just for Training Anymore
Call center technology company announces software upgrade designed to help clients shift more shrinkage activities to idle time

Read more on PRWeb via Yahoo! News

Be the first to comment - What do you think?  Posted by - November 18, 2010 at 11:57 am

Categories: Call Center Management   Tags: , , ,

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