Nagaraja Prakasam Promoted To Additional Role of Managing Director of Sales for South and Southeast Asia
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Home Page > Technology > Communication > Nagaraja Prakasam Promoted To Additional Role of Managing Director of Sales for South and Southeast Asia
Nagaraja Prakasam Promoted To Additional Role of Managing Director of Sales for South and Southeast Asia
Posted: May 25, 2010 |Comments: 0
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FOR IMMEDIATE RELEASE
Nagaraja Prakasam Promoted To Additional Role of Managing Director of Sales for South and Southeast Asia
CDC Software Plans to Expand its Bangalore Center of Excellence by 15 Percent this Year
BANGALORE, May 25, 2010 – CDC Software Corporation (NASDAQ: CDCS), a global provider of hybrid enterprise software applications and services, today announced it has promoted Nagaraja Prakasam, managing director of CDC Software’s India operations, to the additional role of managing director for South and Southeast Asia, and plans to expand its product engineering operations in India by 15 percent this year.
CDC Software’s Center of Excellence in Bangalore currently has 229 employees focused primarily in the product engineering activities for the company’s Front Office products that include CDC Pivotal CRM, CDC Respond, enterprise complaint management solutions, c360 and CRM add-on products. In addition, worldwide support and service activities are also based there.
Prakasam has held a variety of management roles at CDC Software for nearly 14 years. After an accomplished career at the company’s U.S. offices, he moved back to India four years ago to lead CDC Software’s Bangalore product engineering operations. In his role in the Bangalore operations, Prakasam doubled development resources and built a Center of Excellence for the company’s Front office solutions.
He also launched the CDC Software’s Global Franchise Program in India that is responsible for selling Pivotal CRM products in that country. In the two years since it was launched, Pivotal CRM has been implemented in some of the leading brands in India.
“I am pleased to be back in Bangalore today, and deeply honored to announce Naga’s promotion,” said Peter Yip, CEO of CDC Software. “CDC Software believes India and the Southeast Asia region holds significant growth potential in the coming decade, and with Naga’s leadership, we are well positioned for sales expansion there. I’m also very excited about the expansion of our Bangalore Center of Excellence which started as a development center just seven years ago. This Center is developing innovative Front Office solutions by leveraging its extensive development and domain expertise, as well as its use of the Agile development methodology. Notably, it is our use of Agile that has helped us achieve fast speed-to-market delivery and enhanced quality in our products, as well as building an exceptional collaborative product development organization.”
“I’m very excited about this new role and look forward to pursuing the many significant revenue opportunities offered in India, as well as tapping into emerging markets in South and Southeast Asia that hold a lot of potential for future growth,” Prakasam said. “CDC Software has an innovative and broad product portfolio that we believe would be a great fit for this growing region. The expansion of our product engineering operations here reflects our strategy to continuously meet the growing needs of our worldwide customer base, and it also illustrates our commitment to the important technology sector in India. We also plan to increase our sales channels in India, which we believe is a high growth region for our enterprise hybrid solutions that include offerings in on-premise and cloud deployments. Already, we have channel partners in Southeast Asia and expect to expand there, as well as sign up new partners in South Asia.”
About CDC Software
CDC Software (NASDAQ: CDCS), The Customer-Driven Company™, is a hybrid enterprise software provider of on-premise and cloud deployments. Leveraging a service-oriented architecture (SOA), CDC Software offers multiple delivery options for their solutions including on-premise, hosted, cloud-based Software as a Service (SaaS) or blended-hybrid deployment offerings. CDC Software’s solutions include enterprise resource planning (ERP), manufacturing operations management, enterprise manufacturing intelligence, supply chain management (demand management, order management and warehouse and transportation management), e-Commerce, human capital management, customer relationship management (CRM), complaint management and aged care solutions.
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Categories: Call Center Management Tags: Additional, Asia, Director, Managing, Nagaraja, Prakasam, Promoted, Role, Sales, south, Southeast
Managing The Reputation Of Your Event.
Managing The Reputation Of Your Event.
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Home Page > Business > Managing The Reputation Of Your Event.
Managing The Reputation Of Your Event.
Posted: Jun 22, 2006 |Comments: 0
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As a Consultant in Quality and Customer Service, Roberta Meier often attends seminars and workshops as a “Mystery Shopper”. As well as checking out how well delegates are catered for by the training teams, she also takes great delight in testing how tenaciously event organizers pursue her for her true opinion about their reputation.
If and when they do catch up with Roberta, how do they quantify reputation anyway?
The easiest thing to do is to use the happiness sheets (event evaluation forms) and the post event questionnaires, remembering that this is not a popularity contest but a search for factual information.
If your questionnaires ask for a numerical score against each question, finding the average score (adding all the scores together and dividing the total by the number of delegates who answered) is a useful guide. It is also constructive to look at the spread of results. Check how many people rated the presenter a 6, how many a 7 and so on. A small cluster of very high or very low scores can give a false average, pulling it up or down. You should be interested in what the majority (60%) of the attendees thought and usually these valid results are centered on the true average.
Stress Avoidance
Also consider which elements of the project were the most stressful for you, for your team and for the delegates. Events management will never be a completely stress-free activity but, on occasion, poor planning, poor preparation or badly selected people can cause unnecessary anguish. Think back over the event and identify situations that you would prefer not to repeat if and when you run a similar event in the future. Use a cause and effect grid to home in on the real cause of problems and identify a course of action to avoid this happening again.
Effect
What actually happened?
Cause
Action Plan
Guest speaker was late arriving.
A rail strike was called on the day and we had to fly her in at the last minute.
We tried to save money by avoiding an overnight stay.
In future guest speakers will be put up in a hotel the night before the event.
One of our key delegates had to leave because of an allergy to marker pen solvent.
The interactive sessions of the workshop required lots of flip chart work and we only had solvent based markers with us.
We didn’t ask and he didn’t tell us about the allergy.
Only use water based markers in future and update the registration questions to include all allergies.
The statistics of customer satisfaction can make distressing reading, however, if you have a proactive system, you can track down the 60% of delegates who found it difficult to tell you they had a problem. If you then listen carefully to them and attempt to resolve the issue; you will convince a large proportion of them to do business with you again and you will prevent them from damaging your reputation through non-recommendation.
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I want to do my diploma in event management .When the session start?
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Categories: Call Center Management Tags: Event, Managing, Reputation
can anybody suggest a software for managing a telemarketing start up?
Can anybody suggest a software for managing a telemarketing start up?
I have identified and opportunity for starting up a Business. Im looking for any suggestions or recomendations of software that can help me operate a small telemarketing operation. I need to setup a customer service monitoring system… Any recommendations?
Just so you guys know… we intend to service claims. We cannot have machines answering for people. That is why i ask the question. We do not plan to do outgoing telemarketing FYI. I hate the 2 you know.
Categories: Telemarketing Call Centers Tags: anybody, Managing, software, start, suggest, Telemarketing
Call Center Supervision: The Complete, Practical Guide to Managing Frontline Staff
Product Description
The most important resource that any call center has is its people. Customer relationships can be made or broken by one single interaction, so much is riding on the shoulders of the frontline staff. Managing these call center staff requires specialized skills and knowledge to ensure that they perform to their potential and stay motivated to deliver excellent service.
Call Center Supervision The Complete, Practical Guide to Managing Frontline Staff is a book… More >>
Call Center Supervision: The Complete, Practical Guide to Managing Frontline Staff
Categories: Call Centers Tags: call, center, Complete, Frontline, Guide, Managing, Practical, staff, supervision
Castle Access Names New Managing Director
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In-House Telemarketing: The Masterplan for Starting and Managing a Profitable Telemarketing Program
In-House Telemarketing: The Masterplan for Starting and Managing a Profitable Telemarketing Program
Categories: Telemarketing Call Centers Tags: inhouse, Managing, Masterplan, profitable, program, Starting, Telemarketing
Managing Your Call Center With Software
Call center management software is becoming increasingly popular, even with businesses that have only a few workers. More often called “contact centers,” call center management software has the ability to control and handle the many different needs of businesses today. Many features include instant routing of important customers to the best agents, reduce holding times for customers, and offer more efficient scheduling of employees and detailed reporting. Your call center management system will help your customers and corporations talk to each other by managing their interactions. It is said that by using the right call management center software will have an immediate positive impact on your business and customer satisfaction. By not making your customers wait, being able to connect them immediately with the right service people, will improve customer perception. Now days, with technology making things faster and faster, customers’ expectations are high and they expect your business to be on its toes and have the information they want-yesterday! The best thing you can do is upgrade your system with good call center software, and keep your customers happy. Happy customers spend more money.
Your investment can reduce your costs, depending on which call center system software you buy. The sooner your business is able to handle more calls, the sooner you can start making more money. Efficiency is key and a call center system can provide a wide selection of reports that give you detailed information, from live statistics on hold times and drop-off rates to yearly overviews of the entire operation. This will help you find out which employee is successful and which ones may need a bit more training. It is suggested before you call a dealer or go online looking for the best call center management software to fit your needs.
• How many requests do you handle per month?
• Where do your requests originate from? (phone, fax, email, web, online chat?) How many to
• What are your primary calls? (Inbound or outbound? sales or service? internal or external?)
• How many agents handle these calls? In how many locations?
• What metrics do you currently use to measure performance?
• What phone system are you currently using?
• What systems will the call center need to connect with? (Existing phones, databases, CRM, etc.)
• What’s your budget for this purchase?
• What IT resources are available to help integrate and maintain the system?
• How will you measure the success of the new system?
Hopefully some of these tools will help you decide whether you need or want to get into call center management software. These are just some of the idea’s out there that can help you decide. Always check out your different options that are out there for you to decide.
Categories: Call Center CRM Tags: call, center, Managing, software