44 Million Calls to HMRC Unanswered
A report out today shows 44 million calls to HM Revenue and Customs went unanswered in the year from 2008-2009. The National Audit Office is calling the performance of 31 call centres across the UK ‘unacceptable’. Their figures show 103 million calls were made to HMRC. The answer rate fell from 71% the previous year, to just 57%, however, the NAO has said the volume of calls made during this period increased by 22%. During peak times, just 1 in 3 calls were answered and calls that did get through had to wait an average of 2 minutes for a reply or 4 minutes during the busiest times. A spokesman for HMRC says its performance has ‘significantly improved’ in 2009-2010. If you’re having trouble getting through to the tax man, a member of the Excellium Umbrella team may be able to offer you the advice you need.
Categories: Call Centers Tags: calls, HMRC, million, Unanswered
BUSINESS WIRE: Global Stroke Prevention Awareness Initiative Draws Two Million Votes around the World
BUSINESS WIRE: Global Stroke Prevention Awareness Initiative Draws Two Million Votes around the World
MITTEILUNG UEBERMITTELT VON BUSINESS WIRE. FUER DEN INHALT IST ALLEIN DAS BERICHTENDE UNTERNEHMEN VERANTWORTLICH.32 projects aiming to prevent AF-related stroke will be awarded Euro1 million in 1 Mission 1 Million initiativeINGELHEIM, Germany –(BUSI
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Categories: Call Centers Tags: around, Awareness, Business, draws, Global, Initiative, million, Prevention, stroke, Votes, Wire, World
China TransInfo Awarded RMB 20 Million Contract in Shenzhen
China TransInfo Awarded RMB 20 Million Contract in Shenzhen
China TransInfo Technology Corp. , a leading provider of comprehensive intelligent transportation solutions in China through its affiliate, China TransInfo Technology Group Co., Ltd. , today announced that the Company was awarded an RMB 20 million contract to design and construct the Integrated Transportation Command & Control Center System in Shenzhen.
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Mesh Systems Completes $2.5 Million Series B Investment Round to Expand Utilization of Its Wireless Machine-to-Machine …
Mesh Systems Completes $2.5 Million Series B Investment Round to Expand Utilization of Its Wireless Machine-to-Machine …
INDIANAPOLIS, IN and APPLETON, WI–(Marketwire – Jun 1, 2011) – Mesh Systems LLC, a cloud-based wireless machine-to-machine (M2M) application and platform service provider , closed on a $2,500,000 Series B round of growth capital. The proceeds of this latest capital raise will be directed to specific industrial applications that will incorporate the third generation of its standards-based …
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Categories: Call Center Software Tags: $2.5, Completes, expand, Investment, MachinetoMachine, Mesh, million, Round, Series, systems, Utilization, wireless
Sony Data Breach Cleanup To Cost $171 Million
Sony Data Breach Cleanup To Cost $171 Million
If identify theft or credit card fraud takes place, the company said its actual costs could rise substantially.
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Didi Hirsch Mental Health Services Receives 6 Million in Grants to Coordinate and Expand Suicide Prevention Services
Didi Hirsch Mental Health Services Receives 6 Million in Grants to Coordinate and Expand Suicide Prevention Services
In a statewide call for proposals, the Suicide Prevention Center of Didi Hirsch Mental Health Services has been awarded two major grants, which will provide approximately $6 million over the next four years to coordinate and expand suicide prevention services in California.
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Categories: Call Center Network Tags: Coordinate, Didi, expand, Grants, Health, Hirsch, Mental, million, Prevention, Receives, Services, Suicide
Health Net Reports First Quarter 2011 GAAP Net Loss of $108.2 Million, or Loss of $1.16 Per Share
Health Net Reports First Quarter 2011 GAAP Net Loss of $108.2 Million, or Loss of $1.16 Per Share
LOS ANGELES–(BUSINESS WIRE)–Health Net, Inc. (NYSE:HNT) today announced a 2011 first quarter GAAP net loss of $108.2 million, or a loss of $1.16 per share, compared with GAAP net income of $16.1 million, or $0.16 per diluted share, for the first quarter of 2010. The 2011 first quarter GAAP results include: a $177.2 million pretax, or $157.9 million after tax, charge related to the AmCareco …
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