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Data Center Automation – What Your Organization Needs

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Home Page > Computers > Data Center Automation – What Your Organization Needs

Data Center Automation – What Your Organization Needs

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Posted: Feb 26, 2008 |Comments: 0
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When it comes to researching resources, there are several aspects worth considering, to ensure that business and operational needs are met. From the basics of implementing a software solution to automate tasks such as provisioning, patching and software distribution, to a full blown multi-tier architecture, data center automation is key.

When industry’s most demanding companies need to increase the power of their data center investments and sustain the growing demand of IT services, they look for automation tools to better control the performance, security, compliance and availability of applications, machines and servers. IT management requires a platform that can integrate with their existing infrastructure, driving greater value throughout the organization. IT managers struggle to find the right tools to automate business system administration. The solution is a technology architecture that provides organizations the ability to sustain applications, infrastructure requirements and IT processes.

Medium to large enterprises must be setup to adequately monitor and measure the performance of the data center environment. Managing tasks from troubleshooting, performing analysis and conducting basic metrics is an ongoing battle. In the typical data center landscape, application management can be quite an undertaking. Large enterprises may have thousands of servers, sustaining numerous applications.

In order to effectively manage the alignment of business needs and IT provision requirements, data center automation is a necessity. Supporting, running and serving the potentially thousands of applications, processes and services can be costly, in terms of time, money and valuable IT resources. Standardization of the provisioning process lays the groundwork for successful data center automation. By automating the server provisioning best practices of an organization, servers are provisioned identically, providing consistent quality and higher levels of predictability.

Confirmation of the customization capabilities will help determine if the solution can work with even the most complex of environments. It is also wise to look at the various change management tools designed to improve servers, storage and networking, all of which are critical to an organization’s data center automation requirements. Lastly, by ensuring that the configuration management capability is sufficient for the organizations data center needs is imperative.

Standardizing business rules and procedures is conducive for transparent managed resources. Data center automation can reduce labor and hardware costs, and improve IT availability and responsiveness. The result is more productive administrators and a higher level of quality IT service. Automation for pre-determined conditions can alleviate the headaches normally associated with manually implementing these required operations. By scheduling and automating IT tasks such as system maintenance, server provisioning, deployments, migrations, ITIL service management and database backups, IT resources are better aligned with the operational needs.

Whether you are looking for a stand alone application management solution where simple process management tasks such as starting, stopping or monitoring applications; or a complete IT automation solution, for multi-tier management of one or more application servers, Web servers and various applications, data center automation is essential. Deploying cutting–edge technology, can improve the availability and performance of applications and services both internally and externally.

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Sam Brown -
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As an avid technology lover, Sam Brown follows technology movements within data center automation, ITIL Service Management as well as Server Provisioning.

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data center automation, itil service management, server provisioning, it automation, database administration

Passaic county’s medical reserve corps needs volunteer support in ’11

Passaic county’s medical reserve corps needs volunteer support in ’11
They know how industrial chemicals can poison you. And how biohazards will make you sick. And they help arrange safe places to go to when a flood drives you from your home.

Contact Center Complete Handbook – How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations With Help Desk, Call Center, Support Center and Service Desk

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The traditional call center-rows of agents in headsets answering calls-is becoming obsolete. In a consumer-driven, Internet-enabled world, your customers aren’t just calling you. They want to reach you via email, IM, text, and more. And simply “taking” calls isn’t enough to keep customers loyal-you need to proactively reach out to build relationships, upsell, and solve problems before they become deal-breakers. In short, you need a contact center. You need to rea… More >>

Contact Center Complete Handbook – How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations With Help Desk, Call Center, Support Center and Service Desk

Performance Appraisals Needs In The Call Center Industry

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Home Page > Business > Management > Performance Appraisals Needs In The Call Center Industry

Performance Appraisals Needs In The Call Center Industry

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Posted: Jun 19, 2008 |Comments: 0
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Encouragement is the key to performance. Reward is even greater source of encouragement when it’s beyond just words. Call centers have over the years developed a performance appraisal system that’s including all the components of good communication. Nowhere else does appraisals matter so much as much in call centre business, as its all about customer experience which sells and is at CSR discretion, he can make it most memorable or the worst at the same time.

Technology has turned the way in the favor of call centers and has reduced the hassle of managers and supervisors who had to listen to live calls to evaluate the performance of CSR, now with advanced software recording option; the calls can be replayed for evaluation of the quality and customer satisfaction.

A contact center should first offer quality training to the staff and then expect high performance appraisal, otherwise all the activity is useless. Whether you listen to live calls or recorded streaming, you should have well-defined standards for evaluation of scores and it should be pre-agreed with CSR, this way you can be in better position to motivate and advocate the CSR to improve his performance. Avoid such digital recording vendors who consider the length of call as a parameter of quality call, set your own professional parameters to evaluate the quality of call.

One of the best possible made evaluations models includes all the ingredients of good communication. The appraisals is made on the basis of one of the basic elements of good communication and it is expected from CSR to demonstrate these good practices to get good results towards the end for themselves and for the company.

The honesty level of the CSR can make real difference and in case the CSR is lagging short of words to depict his honest support, customer experience won’t me very appreciable. Next to honesty, performance is evaluated on the basis of the attention that CSR invest in his overall attendance. His reply will reflect his presence and if he is giving hundred percent, favorable comments will be added out of the overall experience. Interest level is also among the factors that are considered during performance evaluation.

Furthermore, duplication should be avoided and CSR should not ask anything twice, this creates really unpleasant impression on the caller. Refraining from making experienced based assumptions is really very important; otherwise the call will not be converted into prospect.

Sense of responsibility, control of CSR on the call, friendliness and professionalism are some other determinants of a quality customer service call on the part of CSR.

Many other factors need to be considered seriously when making call evaluation, other than just call handling and call quality. No one learns communication skills by birth and for the stuff that has not been able to enter main-stream careers, it’s even further a less realistic expectation. Training and skill development of s can yield considerable results towards the end.

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1.Identify changes or upgrades needed to meet needs. (Audit of software & hardware)?

Maria recently decided that her NT server needed some routine maintenance and at the same time she decided to perform an operating system upgrade. Once the upgrade is started it can’t be aborted. She anticipates that the server will need to be down for approximately 3 hours. Maria takes down the server at 3.00 pm on Friday afternoon. Unfortunately she has forgotten to advise staff of the pending downtime so the reports that are needed for the weekend are incomplete.

The routine maintenance goes well. Unfortunately, however, problems develop with the operating system upgrade and at 7.30pm the server has not been restored. Maria’s pager begins to ring frantically: the call center operators cannot answer customer queries and take orders as they can’t access their database and ordering system.
By 9.15 pm the upgrade is still not complete and the organization is losing business. As the call center closes at 10.00pm and does not re-open until 10.00 am in Saturday morning,

Types of Web Hosting – Assessing Your Website’s Needs

Before selecting a web host it is paramount that you understand the various types of hosting options you have. Every website has different needs and meeting your site’s needs will help produce a satisfying end result. Hosting services available to you will likely fall into one of the following categories:

Free Web Hosting

Free web hosting is definitely the cheapest option available, however as we all know there’s no such thing as a free lunch and this holds true with so called “free” hosting services as well. Free web hosts will often be advertisement supported and have very limited features, storage space, and bandwidth. Generally this is not a good option for any website which supports a business or needs to offer users a stable and efficient environment. Free hosting services are best for small web sites which are not intended to do much more than share a bit of info with a small group of friends.

Shared Web Hosting

With shared web hosting a single computer referred to as a box or a server will generally hold a large number of websites. The number will depend on the company, the cost, and the hardware that makes up the machine. Shared hosting is often a reliable hosting option for most websites including both small business and personal use. The overall quality, speed, and cost will fluctuate significantly from host to host so it is important to do your homework before selecting a shared hosting center. Often websites which abuse or use more resources including CPU time or bandwidth will be shut down. If your website requires heavy resource allotment you will likely need to look into another hosting option.

Reseller Web Hosting

This is a less common form of hosting but it allows clients to become web hosts themselves. Common examples of this would be web design firms who host their clients’ websites. In truth, the only difference between reseller web hosting and shared hosting is generally the size of the hosting company. The larger hosting companies such as Bluehost and HostMonster are just much larger versions of reseller web hosting.

Virtual Dedicated Server

Virtual dedicated servers are very similar to shared hosting except in how the allotment of resources is handled. Whereas with shared hosting all clients share the same CPU and bandwidth resources with virtual dedicated servers each client is guaranteed a set amount of CPU power and bandwidth. Virtual dedicated servers also offer their clients what is often referred to as “root” access to their virtual machine. This offers them more hands on control with how the machine runs including the ability to tinker with the operating system.

Dedicated Hosting Service

With dedicated hosting services the user has full control over the server and is the only client who uses the server. There are normally two types of dedicated hosting options which are managed and unmanaged. With managed hosting the client will have various support-personal or plans in place to assist them with managing the server and ensuring that things such as its security policies are up to date. Unmanaged will leave all the responsibility in the hands of the client which can be less expensive in some cases. In both cases having a dedicated server offers you much more control over what options are available on your server from mail programs to FTP services and so on. Naturally dedicated servers are much more expensive and therefore many webmasters opt for the cheaper shared or virtual private server options. With both types of dedicated hosting the servers are owned by the hosting company.

Colocation Web Hosting Service

Colocation is similar to dedicating hosting services, but in this case the user fully owns the server and the hosting center simply provides a physical space, power, and a connection to the internet for the client. In many cases there is little or no further support for the client beyond ensuring that there is power and the negotiated bandwidth available to the server. With this option in most cases the owner of the server will have an administrator who must visit to the facility or have another form of remote access to the machine.

Clustered Hosting

In some cases it is not enough to have one server handling the needs of a website. For these cases clustered hosting becomes a viable solution. With clustered hosting multiple servers host the same information allowing a much larger base of users to access the information at one time.

Grid Hosting

Grid hosting is a form of distributed hosting where a server cluster acts like a grid and is composed of multiple nodes.

Home Server

In some cases webmasters elect to manage their own web servers at home or at their place of business. This can be done on both a consumer-grade broadband connection or in some cases on something more capable. Home servers are much like colocation except for the loss of the expensive facilities which generally have backup power sources, industrial grade cooling systems, and various other benefits. Some ISPs do not allow their users to host their own websites so it is best to investigate this before attempting to setup your own web server.

Which Hosting Option Should I Choose?

If you’re reading this article you probably should be choosing shared hosting, or either virtual or fully dedicated hosting. For most small to medium sized websites these are perfectly adequate and viable options. If your web hosting needs are larger than this you will likely have an IT specialist who is part of your team who would be better equipped to assess your web hosting needs.

Hopefully by now you have a better idea about what type of hosting you need. Now it’s time for the real fun, choosing the best webhost!

After helping hundreds, tutoring non-profit needs help

After helping hundreds, tutoring non-profit needs help
In an effort to make sure all students are on an even playing field when it comes to learning, one local non-profit is reaching out to the kids who need the most help in school.

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Posts Tagged ‘needs’

Data Center Automation – What Your Organization Needs

Passaic county’s medical reserve corps needs volunteer support in ’11

Contact Center Complete Handbook – How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations With Help Desk, Call Center, Support Center and Service Desk

Performance Appraisals Needs In The Call Center Industry

1.Identify changes or upgrades needed to meet needs. (Audit of software & hardware)?

Types of Web Hosting – Assessing Your Website’s Needs

After helping hundreds, tutoring non-profit needs help

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