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Visita al call center de Telecom Networks ubicado en Montevideo, Uruguay
Astute Networks Expands Executive Team With Appointment of Key Hires From VMware & SEPATON
Astute Networks Expands Executive Team With Appointment of Key Hires From VMware & SEPATON
Steven Houck and Jay Kramer Join Company to Build Leadership in Virtualization, Cloud and Data Center Infrastructure Market
Read more on Marketwire
Categories: Call Center Management Tags: appointment, Astute, Executive, Expands, from, Hires, Network's, SEPATON, team, VMware
M5 Networks Announces M5Connect SuiteApp for NetSuite’s SuiteCloud Computing Platform
M5 Networks Announces M5Connect SuiteApp for NetSuite’s SuiteCloud Computing Platform
SAN FRANCISCO , May 12, 2011 /PRNewswire/ — M5 Networks ( www.m5.net ), a market leader in managed, hosted business Voice-over-IP (VoIP), today announced the M5Connect CTI (Computer Telephony API) NetSuite application for NetSuite’s SuiteCloud computing platform. M5Connect CTI combines business intelligence tools with telephone systems to provide trend analysis and …
Read more on PR Newswire via Yahoo! Finance
Categories: Call Center Software Tags: Announces, Computing, M5Connect, NetSuite's, Network's, Platform, SuiteApp, SuiteCloud
ExteNet Systems Lights up More than 1,000 Rooms in Two Texas Hotels with Networks for Multiple Wireless Carriers
ExteNet Systems Lights up More than 1,000 Rooms in Two Texas Hotels with Networks for Multiple Wireless Carriers
ExteNet Systems, Inc. successfully launched wireless indoor networks for multiple wireless service providers at two major hotels in metropolitan Dallas, both located in the proximity of Cowboy Stadium.
Read more on Business Wire via Yahoo! Finance
Categories: Call Center Management Tags: 1000, Carriers, ExteNet, hotels, lights, More, Multiple, Network's, rooms, systems, texas, Than, wireless
Cell Phone Networks Get Boost for SXSW
Cell Phone Networks Get Boost for SXSW
With tens of thousands of tech-savy festival attendees expected to descend on Austin for SXSW, AT&T is working to boost its cell phone network in Austin to handle the increased demand.
Read more on FOX 7 Austin
Sonus Networks Announces Industry’s First Voice Protection Capability and Enhances the Market-Leading SBC
Sonus Networks Announces Industry’s First Voice Protection Capability and Enhances the Market-Leading SBC
WESTFORD, Mass. , Feb. 1, 2011 /PRNewswire/ — Sonus Networks, Inc. (Nasdaq: SONS – News ), a market leader in next-generation IP-based network solutions , today announced the general availability of VoiceSentry⢠an application-aware security system that protects Call Centers against telephony Denial of Service and other voice attacks.  Telephony Denial of Service (T-DoS) has grown so quickly …
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Categories: Call Center Systems Tags: Announces, Capability, Enhances, First, Industry's, MarketLeading, Network's, Protection, Sonus, voice
Social Networks Will Transform the Contact Center
How can companies harness the power of social networks to serve customers better? The process starts small, but eventually social technologies must find their way into the contact center. Whether or not that integration happens is key, according to a Datamonitor report by Ian Jacobs, “The Rise of Social Networking and Emerging Channels in Customer Service.” Jacobs recently spoke to 1to1 Media Assistant Editor Jeremy Nedelka, offering his predictions for where social networks will fit into call centers and advice for companies looking to unravel the complexity of customers social media use.