Posts Tagged ‘Next’

Infogix presents: “Parallel Data Testing: The Next Frontier for Quality Assurance”

Infogix presents: “Parallel Data Testing: The Next Frontier for Quality Assurance”
Infogix is proud to present “Parallel Data Testing: The Next Frontier of Quality Assurance” at the Chicago Quality Assurance Association (CQAA) ‘Lunch and Learn’ on September 14, 2010. This event, which is open to the public, will be hosted by IBM at the IBM Innovation Center located at 71 S. Wacker Drive in Chicago on Tuesday, Sept 14, 2010 from 11:30 AM to 1:00 PM.

Read more on PRWeb via Yahoo! News

Bernards Township discussion to focus on library as next chapter in job search

Bernards Township discussion to focus on library as next chapter in job search
BERNARDS TWP. – Ruth Lufkin, supervising reference librarian at the Bernards Township Library, will discuss using the library as a job search tool from 7:30 to 9:30 p.m. Tuesday, Sept. 14, in the library’s Program Room.

Read more on The Bernardsville News

Hurd May Find Next Job in Private Equity After Leaving HP, Recruiters Say

Hurd May Find Next Job in Private Equity After Leaving HP, Recruiters Say
Mark Hurd , forced to resign last week as chief executive officer of Hewlett-Packard Co. , may have a career ahead of him in private equity rather than as head of a publicly held company, analysts and executive recruiters said.

Read more on Bloomberg

Where Next for Global Contact Centers? New Market Opportunities, Growth Sectors and Effective Sales Strategies

The portfolio of technology management reports are designed to help you make well informed and timely business decisions. We understand the problems facing today’s technology executives when trying to drive your business forward, and appreciate the importance of accurate, up-to-date, incisive product, market and company analysis. We help you to crystallize your business decisions. The strength of our technology research and analysis is derived from access to unparalleled databases and libraries of information and the use of proprietary analytic techniques. This reports are authored by independent experts and contain findings garnered from dedicated primary research. Our authors’ leading positions secure them access to interview key executives and to establish which issues will be of greatest strategic significance for the industry. Our technology portfolio of reports can be used across a wide range of business functions to assess market conditions and devise future strategies. The order form on the back of this brochure lists recent titles available from the categories of CRM, Strategy, eCommerce, Information and Communications Technology and vertical markets including Finance and Healthcare.

Some key findings from this report…

Over 800,000 hosted AP’s will exist globally by 2010.

Contact center outsourcing deployments in mature vertical markets will rise from 0.87 to 1.25 million AP’s during the period 2006-12, although annual growth will fall by 8% in the same interval.

Remote (virtual) workers represent a significant expansion in contact center functionality, despite only constituting a small percentage of AP’s, encompassing 354,000 workers in 2007.

The Indian contact center market is suffering a decline in annual growth, falling by 30% between 2005 and 2009, due to the maturing market and increased competition from offshore locations.

The public sector is the fastest growing global vertical market.

AP’s in Central and Eastern Europe are set to grow by 71% to 308,800 between 2004 and 2009 with this growth driven by offshoring and outsourcing.

Where Next for Global Contact Centers?

New market opportunities, growth sectors and effective sales strategies
The growing contact center market continues to proffer new revenue potential for vendors in emerging and established markets. Contemporary communication channels, the advent of new business models presenting new delivery formats, advancements in working practises and data convergence all serve as testaments to the opportunistic possibilities. However, as developed markets begin to mature, effectively enhancing the strategic identification and exploitation of opportunities will become a requisite core competency for successful growth sustainability. Where Next for Global Contact Centers? New market opportunities, growth sectors and effective sales strategies is a new management report that provides a detailed examination of potential market opportunities and growth sectors on a global scale, investigates price and cost optimization and evaluates the efficacy of the latest strategies and business models. Use this report’s analysis of untapped opportunities and growth niches to enhance your strategic outlook and revenue sustainability

For more information plz visit – http://www.bharatbook.com/detail.asp?id=82557

Is this your next best friend? 7/22/10

Is this your next best friend? 7/22/10
Submitted photos/Pinal County Animal Shelter Our kennels are open from 9 a.m.-4 p.m. Monday – Friday and Saturday from 9 a.m. – 12 p.m. For more information, call 509-3555 for the Pinal County Animal Care and Control Center, 764 S. Eleven Mile Corner.

Read more on The Eloy Enterprise

How CRM can help an organization to get to the next level?

While the world is undergoing rapid transformation with regards to collaboration, social interaction and Web 2.0, CRM still remains the most important aspect of any growing organization and the foundation of successful customer interaction remains the same. CRM is not just an application or a package but it’s a set of processes within the organization which has to be combined and integrated closely with communication methodologies and customer focused knowledge base to server the one thing important to any growing organization: its customers.

A good CRM process is about understanding preferences of your customers and leads, so you can:

-          Provide just in time services and support to your customers so that you are way above your competitors

-          Improve your sales, customer and ordering interaction processes.

-          Reduce customer frustration by being proactive in anticipating his needs and queries rather than repeatedly asking for same information.

-          Improving customer relationships to have repeat customers by keeping customer service, sales and marketing information with regards to him on fingertips

A properly installed and implemented CRM system can contribute many benefits to your organization but four major area stands out where there is going to definite improvement on an immediate basis by deployment of a right CRM system

Prospects to Sales Closer Cycle

The more information you have with regards to a lead, the more advantageous your position will be over your competitors to close sales. A major wealth management company** in India using Sage CRM has made a 10 stage process from a lead to sales closure activity workflow with tracking in each stage as to the lead turning into cold and capturing of data. The managers always know which relationship manager is working on which prospect and always have the pipeline with various stages. All levels of management have escalations with regards to particular actions like a particular prospect not contacted even while he is in stage 9 for more than 2 days. Without making it complicated for sales person who would rather work on “making sales happen” than entering data, the work flow makes sales process automated and every relationship manager has the task cut out as to what the next step is going to be in each stage. According to Kumar Siddhartha, CEO of Greytrix which implemented the Sage CRM in the organization, “Sage CRM sales workflow system not only gives powerful post analytics capabilities but acts as a sales assistant to help the company automate sales tasks – allowing the managers to spend more time focusing on strategic sales issues and new sales closers and increasing their closer rates substantially.”

Just in Time Customer Service

Customer satisfaction is a critical success factor for all businesses. The right system allows your team to take a proactive approach to customer service. With up-to date customer information at their fingertips, your employees can resolve customer issues more quickly and successfully. A major IT software product** company is utilizing the power of Sage CRM by using Sage CRM’s self service portal to log on cases over web and SMS/Email gateway to immediately inform them of status updates. The implementation carried over within 4 months by Greytrix included data migration from older system and Sage CRM is serving as the “knowledge hub” where all critical documents and updates/patches of software are stored on a real time basis for their distributors. The turnaround time and manpower energy saved with such a system in place for your customers where you proactively give support to the customer and inform them of their status.

Better Forecasting and Decision Making

A well designed CRM system provides comprehensive views of customer across all major touch points including marketing campaign and sales activity. Sales forecasting and Sales Targets can be aligned within the organization to give better decision making power to top management. At lower levels, the decision making comes with better coordination and collaboration with different teams because of collation of the customer data at a single repository. A prime example for this kind of collaboration can be seen in an implementation of Sage CRM at Engineering Project organization** which is into waterproofing projects where sales people know the status of the projects and invoices done by operations and financial teams because of the integration with the ERP software and it helps them make informed decision at their end while pitching new sales to the customers. According to Thomas Abraham, MD of Sage Software India “The seamless integration between ERP and CRM system is a must have requirement for all major Engineering and Project Companies (EPC) who are also customer centric firms. Sage CRM and Sage Accpac ERP has an out of the box integrated systems where both CRM and ERP is equally powerful and a compromised system along with the complete benefits of end to end integration from a single vendor”.

.

Greater Organizational efficiency

With an integrated CRM system, you can gain immediate access to your organization’s critical customer information. A good CRM system also creates internal efficiencies by. One of the mobile distribution company** is utilizing Sage CRM to track purchase of mobile Sim cards and its activiation in CRM along with customer complaints through call center operations. The entire sales, cases, and financial data for that customer is at a finger tips of the entire organization. Each of the departments has a pre defined automated workflow processes which tends to reduce human error and decrease process time which in turn is providing consistency throughout the entire organization. Jitendra Somani, COO of Greytrix who is implementing the software informs that replacing the archaic system with a powerful CRM system has helped the organization by reducing customer interaction by more than 50%.

In conclusion, CRM is a combination of a good software and process which will help you increase efficiency and customer satisfaction at your organization. There is a number of CRM software in the market which can help you achieve your goals. Sage Software has ACT!, Sage CRM and Saleslogix, which is meant for different set of customers according to their needs.

** For more information on companies mentioned in the article and how it is changing their approach towards customers contact Greytrix at kumar@greytrix.com or contact Sage Software at www.sagesoftware.co.in

DocuSign Launches Next Generation eSignature Platform with Much Anticipated Spring ’10 Release

DocuSign Launches Next Generation eSignature Platform with Much Anticipated Spring ’10 Release
SEATTLE—-DocuSign®, the leading provider of the most trusted cloud computing eSignature platform, today announced the availability of DocuSign Spring ‘10, the latest release of the company’s award-winning e-signature service.

Read more on Business Wire via Yahoo! Finance