Posts Tagged ‘opportunities’

Best Job Opportunities in 2010 in India

Jobs, jobs and jobs…this surely is not the scenario in today’s receding market but soon you gonna see this and then there will be no time to gain expertise and relevant education. You can check the best job opportunities in 2010 and then sharpen up your skills to grab the most rewarding and promising job that you were looking for, for the last so many years. If we see then the emerging sectors in India are most likely to bring out jobs and one must target these sectors.

Top Best Job Opportunities in 2010 in India are in the following sectors

IT-ITES Sector
IT-ITES sector will give some of the best job opportunities in 2010. In every nation there is a quest for global competition and because of this IT-ITES sector is gaining momentum and will provide more IT jobs in the coming year. IT-ITES sector include BPO (Business Process Outsourcing), KPO (Knowledge Process Outsourcing) and LPO (Legal Process Outsourcing) sector. BPO is the fastest growing industry and expected to employ 2,300,000 number of employees in 2010. Most of the BPO companies are now trying to shift to Tier II and Tier III cities as in Tier I cities the property price is touching the sky. Also there is   high rate of attrition, lack of talent and more demand for wages. After BPO it is the KPO industry that is expanding its skyline and from USD 3 billion industry it will become USD 10-12 billion industry in 2010. It is expected that 250,000 number of job opportunities in 2010 India will be generated employing the most talented youth. From financial, science, engineering, law, accounting to all other technology fields are included in KPO IT jobs.  LPO not so popular at present but is rising to become the future job generator in India. By the year 2015 it will give approximately 79,000 jobs in India. Every legal documentation will be covered under LPO. So there will be numerous call center jobs in India.

Retail Sector
Reatil sector in India is very strong and deeply rooted and according to the estimates of ASSOCHAM Business Barometer (ABB) by the year 2010 it will cross the figure of USD 21.5 billion. After IT-ITES it is the retail sector in India that will bring forth many jobs. By the year 2010 2,000,000 jobs will be given by the retail sector in India.

Aviation Sector In India
Number of pilots in India are less than the required and along with this the aviation sector is seeing 25 percent growth each year. 130 more airlines will be a part of existing 270 airliners. It can be in the field of airline manager, ground personnel, flight dispatchers, cabin crew and airport manager.

Health Care Sector
Heath care sector is one of the leading industries not only in India but across the globe. The Indian nurses are in demand in US and other countries who have shortage of nurses. Healthcare sector has lots of career options that cover both medical and pro preventive care. Health care is US$ 35 billion industry in India and will reach to US$ 75 billion by 2012 and in year 2017 it will become US$ 150 billion. McKinsey in its report has said that healthcare sector in India is one of the fastest growing sectors with 10 to 12 percent growth each year. According to the Associated Chambers of Commerce and Industry (ASSOCHAM) during the period of April-June 2009 the growth in the net profit is 42.44 percent. Then there is the health insurance that is the booming sector and will lead to many best job opportunities in 2010 in India. At present it is only the 10 percent of Indian population that has taken the health insurance. This means rest of the 90% still needs it. According to the study by the PHD Chamber of Commerce and Industry by the year 2010 this sector will grow to US$ 5.75 billion. There will be numerous nursing jobs not only in India but across the world.

Hotel Industry
Commonweath games are around the corner in India and it is expected that during this period the hotel industry will be at its boom because many tourists will visit India in order to watch the games in Delhi, India. Close to 94,000 freshers for the various jobs will be required under this in 2010. Graduates from science, physics, engineering and commerce background are the most sought after by the hoteliers.

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YOU CAN HELP: Volunteer opportunities in Clackamas County, Aug. 21-27

YOU CAN HELP: Volunteer opportunities in Clackamas County, Aug. 21-27
Check out volunteer opportunities in Clackamas County.

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Where Next for Global Contact Centers? New Market Opportunities, Growth Sectors and Effective Sales Strategies

The portfolio of technology management reports are designed to help you make well informed and timely business decisions. We understand the problems facing today’s technology executives when trying to drive your business forward, and appreciate the importance of accurate, up-to-date, incisive product, market and company analysis. We help you to crystallize your business decisions. The strength of our technology research and analysis is derived from access to unparalleled databases and libraries of information and the use of proprietary analytic techniques. This reports are authored by independent experts and contain findings garnered from dedicated primary research. Our authors’ leading positions secure them access to interview key executives and to establish which issues will be of greatest strategic significance for the industry. Our technology portfolio of reports can be used across a wide range of business functions to assess market conditions and devise future strategies. The order form on the back of this brochure lists recent titles available from the categories of CRM, Strategy, eCommerce, Information and Communications Technology and vertical markets including Finance and Healthcare.

Some key findings from this report…

Over 800,000 hosted AP’s will exist globally by 2010.

Contact center outsourcing deployments in mature vertical markets will rise from 0.87 to 1.25 million AP’s during the period 2006-12, although annual growth will fall by 8% in the same interval.

Remote (virtual) workers represent a significant expansion in contact center functionality, despite only constituting a small percentage of AP’s, encompassing 354,000 workers in 2007.

The Indian contact center market is suffering a decline in annual growth, falling by 30% between 2005 and 2009, due to the maturing market and increased competition from offshore locations.

The public sector is the fastest growing global vertical market.

AP’s in Central and Eastern Europe are set to grow by 71% to 308,800 between 2004 and 2009 with this growth driven by offshoring and outsourcing.

Where Next for Global Contact Centers?

New market opportunities, growth sectors and effective sales strategies
The growing contact center market continues to proffer new revenue potential for vendors in emerging and established markets. Contemporary communication channels, the advent of new business models presenting new delivery formats, advancements in working practises and data convergence all serve as testaments to the opportunistic possibilities. However, as developed markets begin to mature, effectively enhancing the strategic identification and exploitation of opportunities will become a requisite core competency for successful growth sustainability. Where Next for Global Contact Centers? New market opportunities, growth sectors and effective sales strategies is a new management report that provides a detailed examination of potential market opportunities and growth sectors on a global scale, investigates price and cost optimization and evaluates the efficacy of the latest strategies and business models. Use this report’s analysis of untapped opportunities and growth niches to enhance your strategic outlook and revenue sustainability

For more information plz visit – http://www.bharatbook.com/detail.asp?id=82557

Singapore Call Center: Revenue Opportunities in Customer Support

Singaporean call centers providing customer care or customer support services are often treated as cost centers. It is simply treated as an expense tied to marketing a product or service.

However, due to resource pressures and for the sake of “efficiency” these are typically understaffed. This creates the long queue and waiting times that one gets when you try to call them. If your customers are waiting in a queue, queues can be a detriment to any form of selling. In addition, this spoils the client’s experience and casts a shadow over the company. It is sad. But it doesn’t have to be like this.

IDEA: Treat your customer contact center as a REVENUE center!

Work with your marketing department and you will discover that they have challenges as well. They are often asked to develop new markets, new clients, find new insights by soliciting feedbacks from their clients. Isn’t this happening right now with your customer support center?

We have been in projects where call centers are paid to do outbound telemarketing. The way it works is for us to design effective call scripts and have them delivered by the most experienced (read:battle scarred, battle hardened) agents. We load a bunch of leads into our predictive dialer and let the campaign ‘rip”. These cold calls are to people that typically :

1.Do not know the company. (Not yet anyway)

2.Have no wish to buy anything from the company.

3.Annoyed at being disturbed. We do not have their permission to engage them in a conversation.

Is it any wonder then, that even the best telemarketing campaigns have a success rate of less than 5% of all the numbers called? However, consider the calls that you are now receiving in your customer contact center. These callers typically :

1.Already know about your company and your products and services.

2.Already bought one or more of your products or services

3.Have given you the permission to engage them in a conversation.

All that is needed here is a consistent program that helps your agents to REALLY help your clients. Put more resources to it. Reduce your queue. And once the client’s issue is resolved, they are typically more receptive to offers that will further improve their customer experience.

It is really about TIMING. Giving the up sell, revenue generating ’suggestion’ to the client at the right time, along with a smile and a genuine concern, this little persuasion is very effective!

A case in point is the technical support section that gets clients whose laptops have been infected.

The upsell here maybe to offer an anti-virus solution to them AFTER the technical support team have shown them how to detect and remove virus from their laptop. This technical center sold more anti-virus programs than their marketing department did.

Steve Coscia, best selling author of two best selling call center books, TELE-Stress and Customer service Over the Phone has this to say:

“Your phone systems also represents your company’s culture. And what customers are experiencing when they’re going to your phone system, affects their perception of your organization.”

Think about it. I’d like to hear about how this article has helped you. Leave a comment okay? Visit http://www.futuregen.sg/call-center/singapore-call-center-revenue-opportunities-in-customer-support/ to know more about this article.

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Profiting from CRM outsourcing opportunities in the US public sector- Aarkstore Enterprise

Although contact center outsourcing began largely in commercial enterprises, the government sector has emerged as a bourgeoning market for outsourcing in recent years, with agencies under constant pressure to keep costs low and service levels high. Given the recent global financial crisis, government budgets in particular are increasingly strained, due to the combination of reduced tax revenues and increased reliance on government, from processing medical claims to inquiries about unemployment. The recent financial crisis has provided an opportunity for policy-makers and vendors to re-examine what government is best suited to deliver, and how government funds can be best spent to maximize return on investment for taxpayers.

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Table of Contents :
SUMMARY
Impact
view
Key messages
THE US PUBLIC SECTOR APPEARS PROMISING FOR CRM OUTSOURCERS
Why CRM outsourcers need to look at the US public sector
US public sector agencies face severe operational pressures
The private sector has raised the bar for citizens’ expectations
When resources are strained, organizations re-evaluate
Increasing need for accountability in procurement
CRM outsourcing in the US public sector is set to grow
Market volume
Market growth
A growing percentage of the US CRM outsourced market
Drivers for outsourcing in the us public sector
Outsourced contact centers allow agencies to reduce costs
Outsourcing allows agencies to provide more flexible service delivery
Governments must provide citizens with increasing amounts of information
Outsourcing has become more accepted practice in government
VENDORS FACE SECTOR-SPECIFIC CHALLENGES
Outsourcers face inhibitors in the US public sector
Business model limitations
Excessive compliance requirements
Navigating public sector decision-makers
Long sales lag
Data security concerns
Need for government outsourcing pedigree
CRM outsourcing models are limited for US government clients
Onshore
Disadvantages of onshoring:
Offshoring
Home-based agents
VENDORS NEED TO CONSIDER FUNCTIONAL AND COMPETITIVE FACTORS
Trends across levels of government
At the local level, “311″ contact centers have flourished
States are oriented towards streamlining access to information
The federal market is the largest and most complex level
Competitive analysis
Pure-play CRM outsourcers
Broad-based outsourcers
Government outsourcing specialists
Functional discussion
Resource-intensive functions provide the most opportunity to reduce costs by outsourcing
Incorporating multichannel access for an increasingly mobile population
RECOMMENDATIONS
Recommendations for agencies
Governments must define what constitutes a “core task”
Share best practices to help determine alternative CRM models
Outline criteria for choosing an outsourcing partner
Recommendations for vendors
Dialogue with government decision-makers wins contracts
Dedicated public sector teams reduce sales headaches
Opportunities lie in common programs across jurisdictions
Be prepared to invest time and resources into meeting regulations
APPENDIX
Further reading
Methodology

List of Tables
Table 1: Key outsourcer characteristics

List of Figures
Figure 1: US Federal Deficit, 2007 – 2013
Figure 2: Increase in agent positions, 2009–2013
Figure 3: Percentage of US CRM outsourcing business 2009–2013
Figure 4: What is the primary reason for outsourcing in your agency?
Figure 5: Level of function complexity in relation to outsourcing development

For more information please visit :

http://www.aarkstore.com/reports/Profiting-from-CRM-outsourcing-opportunities-in-the-US-public-sector-45697.html

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