Outsourced 911 – Addison LeMay – Bob Levy – So Damn Funny Show
When 911 Call Centers get outsourced to India problems with communication and cultural differences will arise.
Categories: Call Centers Tags: Addison, Damn, funny, LeMay, Levy, outsourced, Show
Outsourced Call Center – AYS Call Center
www.ayscallcenter.com – Our outsourced call centers are designed to maximize efficiencies and provide the most cost effective business solutions possible. We can tailor a flexible solution to meet the specific requirements of your business.
Categories: Call Centers Tags: call, center, outsourced
Categories: Call Centers Tags: full, Length, outsourced, trailer
Outsourced – Rubber
Josh Hamilton tries to explain to his new workers why they shouldn’t call erasers rubbers when they are selling them to American consumers because the word rubber isn’t used the same as in India. The translation is lost even more when they think he is talking about condominiums when he’s actually talking about condoms. Outsourced is a modern day comedy of cross-cultural conflict and romance. Todd Anderson (Josh Hamilton) spends his days managing a customer call center in Seattle until his job, along with those of the entire office, are outsourced to India. Adding insult to injury, Todd must travel to India to train his new replacement. As he navigates through the chaos of Bombay and an office paralyzed by constant cultural misunderstandings, Todd yearns to return to the comforts of home. But it is through his team of quirky yet likable Indian call center workers, including his friendly and motivated replacement, Puro (Asif Basra), and the charming, opinionated Asha (Ayesha Dharker), that Todd realizes that he too has a lot to learn — not only about India and America, but about himself. He soon discovers that being outsourced may be the best thing that ever happened to him. outsourcedthemovie.directtrack.com
Categories: Call Centers Tags: outsourced, Rubber
5 benefits of an outsourced call contact centre
5 benefits of an outsourced call contact centre
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Home Page > Business > Customer Service > 5 benefits of an outsourced call contact centre
5 benefits of an outsourced call contact centre
Posted: Jun 24, 2010 |Comments: 0
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5 benefits of an outsourced call contact centre
By: Stuart Smith
About the Author
Aquarius is an experienced contact centre and delivers solutions to your communication problems. Our telephony systems are state of the art so as your calls are answered and dealt with to your specification. Aquarius is working to reduce the UK carbon footprint by uniquely employing staff to answer calls from their own house. As a direct result, your customers are speaking to happy staff, who are able to work around other commitments such as children, disability or long distance travel into work. This flexibility delivers true quality for you, your business and your customers.
To find out more about how an experienced, personalised customer support contact centre can support your business, contact Aquarius on 0844 544 2872.
(ArticlesBase SC #2722421)
Article Source: http://www.articlesbase.com/ – 5 benefits of an outsourced call contact centre
An outsourced call centre or customer support centre is a company who is on hand to answer or make telephone calls on your behalf. Your customer support centre could be based in the UK or overseas, however language barriers, among other problems have made overseas contact centres less appealing for British businesses.
The customer support contact centre would manage your telephone calls and follow a pre-arranged script to meet your needs, whether that be providing your customers with information or generating new leads.
Our top 5 reasons to integrate an independent call centre with your business are;
1.Gain an edge over your competitors
If your competitors operate a strictly 9am-5pm company, you could open longer through a telephone based team and capture an additional group of people who need your product before 9am or after 5pm.
Sophisticated contact centres are employing and training their staff to the highest standard of customer care. You can provide your customers with excellent support and gain an advantage over your competitors by using an experienced outsourced contact centre.
2. Reliability
When using an experienced contact centre you can expect a reliable service provided by trained and customer focused staff. This reliability guarantees your customers are well looked after and your company does not miss any opportunities to maximise revenue.
In the event your phone lines are not working, your employees are off work sick or you have an influx of telephone calls, you can rely on an experienced contact centre to support your business.
3. Save money
Your business can save money by taking a low risk option an employing an outsourced contact centre. The cost of equipment to operate a contact centre can be expensive and means your business is fully committed to the strategy. An outsourced contact centre can minimise the risk and ensure you don’t have to spend expensive amounts of money to setup your own in-house contact centre.
Aquarius employs call handlers to work from home. This means they can reduce their operating costs, which as a result means the savings can be passed directly on you.
4. Experience
A quality customer support centre is experienced and ready to integrate seamlessly with your organisation. Outsourcing your call centre to an experienced customer support centre can instantly provide your business with trained, customer focused and skilled staff at your disposal.
An experienced customer support contact company will also provide you with detailed management reports so you can better understand your customers.
5. Make more money
Why miss business opportunities? If you don’t answer a customer’s telephone call, email, live chat or any other form of communication, you are potentially losing sales. An external customer support centre is on hand to help your customers, so you continue to maximise your opportunities.
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(ArticlesBase SC #2722421)
Stuart Smith -
About the Author:
Aquarius is an experienced contact centre and delivers solutions to your communication problems. Our telephony systems are state of the art so as your calls are answered and dealt with to your specification. Aquarius is working to reduce the UK carbon footprint by uniquely employing staff to answer calls from their own house. As a direct result, your customers are speaking to happy staff, who are able to work around other commitments such as children, disability or long distance travel into work. This flexibility delivers true quality for you, your business and your customers.
To find out more about how an experienced, personalised customer support contact centre can support your business, contact Aquarius on 0844 544 2872.
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experienced call centre, quality contact centre, customer service centre, outsourced call centre, live call handling, ivr, aquariusuk, aquarius
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Categories: Call Centers Tags: benefits, call, centre, Contact, outsourced
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Categories: Call Centers Tags: outsourced, Peek, Sneak