Posts Tagged ‘Partner’

eZuce Open-Xchange Partner on Collaboration Solution

eZuce Open-Xchange Partner on Collaboration Solution
October 14, 2010 — Open source email and collaboration solutions provider Open-Xchange has partnered with unified communications software developer eZuce to provide Open-Xchange users with the functionality of a hardware-based IP PBX system through eZuce’s open-source, software-based approach.

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Looking For Strategic Call Center Services Partner? Your Search Ends Here.

A call center is a centralized office of a company that answers inbound telephone calls from the customers or handles outbound calls on behalf of the company. It also responds to queries by way of faxes, internet chat and e-mails. Call centers have become the integral part of almost all-major businesses worldwide. Majority of businesses uses call centers to provide standardized and uniform services to consumers and through which, they make a consistent effort to interact with their customers. Some businesses even service internal functions through call centers that act as help desks and sales support centers. Call centers operates as customer interaction centers for meeting customer needs in real-time.

There are mainly two types of call centers-inbound and outbound. An inbound call center takes incoming calls and outbound call center makes calls to outside parties. There are also blended customer service centers where the agents perform both functions providing both inbound and outbound services-call handling services that include customer support, operator services, directory assistance, credit services, inbound and outbound telemarketing and web-based services.

Inbound call center services

Inbound services include answering services, telemarketing, customer service, technical support, order taking and help desk. The telephone is an effective and efficient way to serve customers and taking orders. As you know, every missed call is a missed opportunity. Whether you need to answer thousand calls in a day, you will find call centers takes the load off you and becomes a professional and cost-effective extension of your business. An answering service is a business service that answers its client’s telephone calls and conveys messages to the clients. The customer support agents in call centers are there to respond to your clients/customers in a timely and professional manner. Call centers cater to your customer support needs and an answering service will give you confidence when you are away from your office knowing that your calls are being answered promptly and professionally. Customer care services offer many benefits for businesses like questions can be answered, issues can be lodged and registration keys can be issued. Products and services trouble shooting, software problems, hardware problems, internet service problems etc. are all solved by call centers.

Out bound call center services

Outbound service includes lead generation, sales, appointment setting, surveys and market research etc. Lead generation is one of the most common activities conducted by the call centers. It is an essential business process that facilitates consistent acquisition of long-term clients through the design, production and placement of media messages through media channels. It usually involves an offer where the viewer is asked to call a toll-free number for more information of a product. With recent advances in call center technology, integrated tele services campaigns are quickly become the most direct path to success. Likewise, surveys assume great significance to know more about the market. The outbound call center services can help increase brand loyalty and make customers-for-life by implementing various sales programs that can be used for new product launches and upgrading the older ones.

Why use call center services?

Call center services are useful to- 1. Reduce capital investment 2. Reduces requirement of manpower 3. Helps in business expansion A call center is the focal point of customer service for most companies today. Using a variety of state-of-the-art technologies, call centers connect the customer and the organization to provide better professional customer service in real time. Here both the customers and the businesses are benefited by the services of a call center.

What makes a good enterprise hosting partner?

The fast moving global business environment and competitive pressures have increased dependence on IT to create differentiated value at lower cost structures. This has created a massive demand for reliable enterprise hosting solutions that deliver high-availability, enterprise class infrastructure, without requiring companies to spend too much time, efforts, or costs.

Enterprise hosting, as the name suggests, refers to a broad umbrella of hosting services for enterprises looking for high-availability, high-performance, flexible solutions for their business-critical applications and the underlying infrastructure. However, it is important to reach out to the right enterprise hosting provider to reap the full business benefits.

Selecting a good enterprise hosting provider requires multiple considerations. Here are a few key aspects to consider while selecting your enterprise hosting provider:

Core enterprise hosting expertise: The enterprise hosting provider should have a track record of completing multiple implementations and hosting projects in the past for various organizations and across industries. This will indicate that your provider understands all the IT challenges faced by enterprises and has the required experience and capabilities to deliver reliable enterprise hosting services. Best in class infrastructure: Check that your enterprise hosting provider has cutting-edge infrastructure in place to be able to alleviate all your hosting worries. The enterprise hosting providers that have multiple enterprise class Data Centers equipped with the latest tools and technologies for hosting, monitoring, reporting, security, and technical support, are surely a good bet. Also, see if the provider offers dynamic platforms like cloud computing, virtualization, etc., to help you leverage technology in the most efficient and cost-effective manner. Reliable, Customizable Offerings: Find out if your enterprise hosting offering includes features such as back up of remote data, disaster recovery, 24×7 technical help desk services, and security monitoring to ensure that your IT systems and data are safe. Also, to achieve maximum value from hosted IT environment, go for a provider who customizes offerings based on your business needs, and not vice versa. Transparency in hosting environment: It is important that you have complete transparency and control over the hosting environment. Look for enterprise hosting providers that offer web-based monitoring and reporting tools. These tools offer a single point that gives a near real-time insight into the performance and availability of the hosted infrastructure, and also log and track all service requests and faults. This gives the organizations complete control over their hosted systems, even though they are operating out of the provider’s data center – ensuring complete peace of mind. Cost efficiency: The primary reason for outsourcing the IT environment to an enterprise hosting provider is to reduce the upfront and unexpected capital costs, and get a predictable operation cost. A good enterprise hosting provider not only meet these needs, but also suggests ways to increase the return on IT investment by using newer, cost-effective technologies such as virtualization, load balancing cloud computing, etc. Robust Service Level Agreements: SLAs are a key part of any hosting contract, and can actually save money for the customers. Ensure that the enterprise hosting provider offers guaranteed SLAs for availability, performance, and problem resolution in alignment with your needs, and does not overcharge for it. Also, see if the providers stipulates clearly what would happen if the provider does not meet the expectations as mentioned in the SLAs.

It is important that before you begin evaluating an enterprise hosting provider, you must be clear about your own business needs. This will surely make the decision easier. Remember, enterprise hosting is a long-term partnership and you must choose a provider carefully to get the most bang for your bucks!

NaviSite is a leading enterprise hosting and application services provider with over a decade of experience and a network of 16 SAS 70 Type II certified data centers. NaviSite’s rich portfolio of enterprise hosting solutions optimize business-critical IT infrastructure’s performance and provide the flexibility required by enterprises to meet their current as well as future business needs.

Advanced Systems Concepts Brings Greater Power to ActiveBatch® by Becoming an Informatica Featured Partner

Advanced Systems Concepts Brings Greater Power to ActiveBatch® by Becoming an Informatica Featured Partner
Advanced Systems Concepts, Inc. , maker of ActiveBatch® Workload Automation and Job Scheduling Software and other solutions that enhance Windowsâ¢, Linux, UNIX, z/OS and OpenVMS systems among others, announced today that it has become a member of the partnership program from Informatica Corporation , the world’s number one independent provider of data integration software.  The move allows …

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HealthWyse And Cardiocom Partner To Create More Robust Clinical Records For Home Care Clinicians

HealthWyse And Cardiocom Partner To Create More Robust Clinical Records For Home Care Clinicians
WILMINGTON, Mass.—-HealthWyse, a leading provider of home health and hospice software and services, announced today that it has partnered with Cardiocom, a leader in home telehealth solutions, to seamlessly integrate patient information into HealthWyse’s clinical software.

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Internet Marketing Software Provider HubSpot Announces Channel Partner and Franchisee Program

Internet Marketing Software Provider HubSpot Announces Channel Partner and Franchisee Program
CAMBRIDGE, MA–(Marketwire – 09/09/10) – HubSpot Inc. announces its new Channel Partner and Franchisee Program to drive more leads and sales to partner and franchise networks. HubSpot, a SaaS provider of inbound marketing software and methodologies, has designed its new program to make it easier to generate content and drive more leads to networks of channel partners, distributors, and …

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Metropolitan Health Networks and SeniorBridge Partner to Launch In-Home Care Management Pilot to Improve Care and …

Metropolitan Health Networks and SeniorBridge Partner to Launch In-Home Care Management Pilot to Improve Care and …
WEST PALM BEACH, Fla. & NEW YORK–(BUSINESS WIRE)–Metropolitan Health Networks, Inc. (NYSE AMEX:MDF), (“Metcare”), a leading provider of healthcare services in Florida, and SeniorBridge, a national health management company, today announced the launch of a unique year-long care management pilot program that is expected to improve clinical outcomes and quality of life while reducing the overall …

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