Posts Tagged ‘product’

Plum Voice Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award

Plum Voice Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award
QuickFuse Honored for Exceptional Innovation (PRWeb January 03, 2011) Read the full story at http://www.prweb.com/releases/2011/01/prweb4929764.htm

Read more on PRWeb

Porvene Doors Expands BuyDesign® Product Configurator Deployment with Selection of Sales Quoting and Ordering …

Porvene Doors Expands BuyDesign® Product Configurator Deployment with Selection of Sales Quoting and Ordering …
Porvene Doors is expanding their use of BuyDesign Configurator to provide the company’s dealer network with self-service online quoting and ordering capabilities. Porvene Doors uses TDCI’s BuyDesign Configurator integrated with the company’s Microsoft Dynamics GP Enterprise Resource Planning (ERP).

Read more on PRWeb via Yahoo! News

GE Aviation’s Customer Connect Initiative Enhances Customer and Product Support

GE Aviation’s Customer Connect Initiative Enhances Customer and Product Support
OSHKOSH, WISCONSIN – July 27, 2010 – GE Aviation is enhancing its customer and product support for business and general aviation engine operators with its Customer Connect initiative.

Read more on Aircraft Maintenance Technology

Research and Markets: Consumer Product Rental: The US Consumer Product Rental Industry Includes about 15,000 Companies …

Research and Markets: Consumer Product Rental: The US Consumer Product Rental Industry Includes about 15,000 Companies …
DUBLIN—-Research and Markets has announced the addition of the “Consumer Product Rental ” report to their offering.

Read more on Business Wire via Yahoo! Finance

Adaptive Engineering Showcases New Product Portico at Major Industry Event

Adaptive Engineering Showcases New Product Portico at Major Industry Event
BOSTON—-Adaptive Engineering, a leading developer of enterprise collaboration and user experience solutions, will launch its newest product, Portico™, today at the 11th annual IQPC Call Center Week at Caesars Palace, Las Vegas to national call center industry leaders.

Read more on Business Wire via Yahoo! Finance

TeleTech Deploys Three New Offerings in Revenue Generation Product Suite

TeleTech Deploys Three New Offerings in Revenue Generation Product Suite
TeleTech (NASDAQ: TTEC), today announced the addition of three new solutions in its revenue generation product suite. The global business process partner has helped clients target, acquire, grow and retain customers for nearly three decades, enabling sales of more than $5 billion annually for its clients. Now, as revenue generation objectives surge in priority for many companies, there is …

Read more on SYS-CON Media

Product Lost but neither Repair Center or Post Office Takes Responsibility…?

Would be great to receive some help as I’m stuck between a wall (Samsung) and a hard place (Post Office).

Recently a Samsung MP3 purchased 2 months ago broke down so had to contact Samsung to get it repaired.

They instructed me to send it to their repair center using a free post address and obtain a proof of postage.

Did as instructed however unfortunately the MP3 has gone lost and I received a call from Samsung saying they held no responsibility since it didn’t arrive at the service center.

They mentioned about how good their process was and said it was 100% lost from Royal Mail asking me to get compensation from them.

Royal Mail is also in a position that they were under no obligation to compensate with just a proof of postage.

I’ve argued plenty of times with Samsung on why they didn’t provide options for recorded mail, how they could guarantee the item hasn’t arrived etc. but their main point of arguments were…

1. All products are logged on arrival so none can go missing.

2. It’s a standard procedure to instruct customers to send it via their free post address.

3. Recorded mail is optional for the customer though this was never pointed out in the instructions.

I believe someone should have experienced something similar and took on these ignorant corporate bastards in a logical way.
Please can someone advise some methods or solutions to deal with this?

Thank you