Posts Tagged ‘Products’

dvsAnalytics Announces New Reseller Agreement with Strategic Products and Services

dvsAnalytics Announces New Reseller Agreement with Strategic Products and Services
Leading Avaya Business Partner to Distribute dvsAnalytics’ Call Recording and Suite of Contact Center Solutions

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Business Availability Center Products Overview

Business Availability Center products are an extensive package of advanced, state-of-the-art tools for measuring and managing critical business processes to ensure business efficiency, stability and longevity in the market. Designed by Mercury Interactive, Business Availability Center products offer users an innovative approach to integrating business, end-user and system perspectives, while also providing a detailed analysis of the infrastructure that incorporates critical applications.

With the help of Mercury Interactive Business Availability Center products, organizations can: manage IT from a business perspective to improve service levels; translate business objectives into IT operational level agreements; ensure alignment between LOBs and IT by measuring and reporting on service levels from an end-user perspective; obtain a detailed map applications and infrastructure environments; rapidly identify, classify and diagnose problems to prevent application downtime; assess impact before deployment in order to minimize business risk.

Mercury Interactive Business Availability Center products encompass a wide variety of innovative tools, including End User Management, Diagnostics, System Availability Management, Service Level Management, Universal CMDB, Application Mapping and SiteScope.

End User Management is used for monitoring website and application availability in real time, from the end-user perspective, allowing organizations to timely identify and fix issues. This very popular Mercury Interactive solution proactively emulates end-user business processes against applications on a 24×7 time basis for over 60 protocols, including web and non-web environments, as well as packaged applications such as Oracle, Siebel, SAP, Citrix and many more. With the help of End User Management, organizations can optimize business outcomes by improving end-users’ quality of experience; lower costs by reducing the number of help desk calls from end users due to application performance degradation; minimize revenue risk associated with customer abandonment as a consequence of unacceptable reliability or performance problems; mitigate business risks and costs by reducing the number and duration of application outages.

Mercury Diagnostics is a very popular solution that helps users to ensure availability and performance in order to provide better quality of service to the business. Mercury Diagnostics can be used to efficiently resolve a series of problems that can deteriorate business availability: end users experiencing slow performance when submitting orders; business-critical applications run out of memory; online portal for order status fails intermittently; frequent failure of cluster nodes. By using Diagnostics, organizations can substantially reduce the frequency and duration of incidences, thus lowering the costs associated with problem identification and resolution; lower costs by reducing fault management efforts, as well as hardware and software expenses; collaborate across team boundaries and streamline the learning curve of those people responsible for maintaining J2EE, NET and ERP/CRM applications.

System Availability Management, corroborated with Mercury SiteScope, enables users to efficiently deploy and maintain an enterprise infrastructure monitoring solution. System Availability Management connects to existing Enterprise Management System products or uses Mercury SiteScope to collect and monitor system availability and performance data from across the entire enterprise. With System Availability Management, organizations can maximize ROI and improve scalability by eliminating excess infrastructure capacity from the system; reduce hardware, software and support overhead associated with managing business-critical applications and infrastructure; reduce costs from topology based correlation by measuring and managing only the important aspects; increase administrator productivity via prioritized alerts based on service level or operational level breaches, instead of flood of alerts.

Mercury SiteScope is today’s most efficient agentless system monitoring solution designed to ensure the availability and performance of distributed IT infrastructures, such as servers, operating systems, network devices, network services, applications and application components. With the help of Mercury SiteScope, organizations can lower total cost of ownership by consolidating support and maintenance tasks to a central agentless server; reduce the need to track and remotely administer thousands of agents including their overhead on production systems; save time and money by deploying Solution Templates best practice-based groups of monitors for key applications; eliminate the need for multiple solutions via SiteScope’s industry leading breadth of more than 65 supported monitoring targets.

Mercury Service Level Management enables users to proactively manage service levels from the business perspective and provide service level agreement-compliance reporting for complex business applications in distributed environments. With Mercury Service Level Management, organizations can reduce costs by eliminating the need for manual, ongoing report generation; maximize the availability of revenue producing applications; reduce the level of effort required to produce and distribute service level documentation.

Mercury Universal CMDB provides the background required to succeed in service management initiatives. The solution comprises a complete business-service-oriented data model with built-in auto-discovery of configurations and configuration item dependencies, visualization and mapping of business services, as well as tracking of configuration changes. With the help of Mercury Universal CMDB, organizations can federate and reconcile data from existing repositories and other CMDBs; visualize and map the used infrastructure in a multitude of ways; track changes using a continuous CI (configuration item) change history; perform sophisticated analyses based on complex relationships; rapidly perform tasks such as report creation, database administration, or event simulation.

Application Mapping provides visibility into the dynamic relationships between used applications and the underlying infrastructure. The solution continuously updates and maintains this topology map within a common relationship model, enabling users to quickly assess business impact of IT issues. It also substantially simplifies the complexity of understanding and controlling IT elements like networks, systems, and application interdependencies. With Mercury Application Mapping, organizations can lower deployment and maintenance costs while accelerating time-to-market; mitigate the business risk and cost of downtime; reduce data collection and assessment costs for data center consolidation initiatives; optimize Sarbanes-Oxley compliance efforts; build topology maps, evaluate business impacts, track and verify changes and prepare reports; reduce downtime and improve productivity with application diagnostics and root cause analysis for permanent resolution of issues.

These remarkable Mercury Interactive solutions are nowadays extensively used by organizations of many different types and sizes. Along with Mercury QuickTest Pro and Mercury LoadRunner (which provides high-quality load and stress testing services), Business Availability Center products can substantially increase business efficiency and performance.

So if you want to find out more about load testing or even about LoadRunner, we recommend you clicking these links.

Advantage Fitness Products (AFP) Brings Two Luxury Fitness Centers to L.A LIVE’S Exclusive Ritz Carlton Hotel …

Advantage Fitness Products (AFP) Brings Two Luxury Fitness Centers to L.A LIVE’S Exclusive Ritz Carlton Hotel …
AFP Designs New Fitness Center In West Coast’s Version of “Time’s Square.”

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Outbound Call Center Services India for your products or services

India has become an ideal location for outsourcing business because the same services with the same level of quality are offered in India for a much lower cost as compared to other countries. It saves hidden cost like training, overheads and saves infrastructure cost which can eat up your investment. Organizations don’t have to spend on setting up the right kind of technology and later maintaining it.

The advantage of outsourcing in India is that as it has a large number of manpower which is educated and is fluent in English and other other languages . People work for lesser salary in comparison to European countries and are more hardworking. Due to this , India is becoming a hub of outsourcing business – availability of skilled labor is getting easier day by day.

Outsourcing is beneficial for the organizations as it is cost effective and the energy of business can be directed at the competencies of a particular business. It is also beneficial in terms of making more efficient use of labor, capital, technology and resources.

An outbound call center is a centralized office where numerous agents call to the potential customers for your products or services. Lead generation, sales generations, account collection, raising funds and political and community initiatives are some of the services offered by an outbound call center.

Outbound call centers provide services, which are outbound in nature, like providing telemarketing or appointment filling services. The following is some of the outbound call center services that can be outsourced to India:

* Market Intelligent

* Lead Generation

* Database Selling

* Appointment Selling

* Direct Mail Follow Up

* Debt Collection Services

* Product Promotions

* Customer Satisfaction Research Surveys

* Business to Business Telemarketing

* Business to Consumer Telemark

* E-mail and Chat Support Services

Outbound call center services India have specialization in Appointment Scheduling, lead Generation, Research Surveys, Debt Collection, Credit card verification, Telemarketing call center. Our Inbound call center services offers Order Taking Services, Call Center Technical support, Customer Service, Help Desk & Answering service.

Outbound call centers hold a vital place in a call center / telemarketing business because of its evolution services like B2C outbound calling, outbound customer service, outbound call management, B2C outbound telemarketing services, quality outbound call, B2C outbound voip services, outbound marketing, virtual Call Center services, B2C outbound sales, outbound telesales services, B2C outbound telemarketing services, Outbound dialer services, Offshore outsourcing B2C Outbound call services, evolution telemarketing services, Outbound logistics, quality B2C outbound call solutions, telemarketing services in India.

Monitoring the results your outbound call center provides is an important aspect in selecting the outbound call center most capable of handling your needs. Our software systems permit you to immediately access online program results and shadow-monitor the performance of all your designated agents from a remote location.

What products are outsourced to the US from other countries?

The US outsources most manufacturing jobs overseas and technology call centers are now overseas. What jobs and/or products are outsourced to us from other countries?

The Different Call Center Software Products

The official name for the line of business Promero is engaged in is the Application Software Service Provider and Software Reseller industry. In plain language, Promero sells software made by other software manufacturers like Oracle and also Promero-authored software products as well. At present, Promero has six types of call center software as part of its service to the call center industry.

First off in the Promero arsenal of call center software products is the Oracle offering dubbed Contact Center Anywhere which can transform your contact center into a bonafide virtual call center. With this award-winning product, your call center may benefit from its total range of call center applications (inclusive of the Predictive Dialing application, and a host of other features, namely the ACD, the IVR, the Call Center Management Reporting, and the Call Recording and Monitoring features.) This call center solution aims to integrate the Inbound plus the Outbound functions of your call center by relying on the format known as Hosted On Demand, or as the CPE format, or the Hybrid type of customer owned licenses of the Promero software management system.

But what happens if you merge the Contact Center Anywhere call center solution with another software called the ProStar Lead Manager, plus integrate these two into the SugarOpenSource CRM Open-Source architecture? You wind up with a Hosted CRM Software (or Customer Relationship Management program) called ProStar CRM instead. ProStar CRM happens to contain important contact center software features (like the Dynamic Web Form Design aspect, the Real Time Intelligent Lead Distribution aspect, and the Campaign Management feature that can apply either to traditional media and online media.)

Now, Promero has also come up with the ProStar Smart8 which allows your organization to automatically route Inbound 800 calls based on the business requirements of each client. This is possible because the ProStar Smart8 can function as an intelligent call routing dealer locator that does not need any special software or hardware to be functional. In fact, you can use the ProStar Smart8 with every phone system currently being used by your organization. The call center technology of the ProStar Smart8 permits the sharing of browser-based reports by users, simply by accessing the Internet, so that campaigns can be gauged based on real-time results.

If on the other hand your organization requires lead sharing based on Internet access, then you might need the Promero hosted software called the ProStar Lead Manager instead. If your call center business staff and executives are constantly doing lead sharing, then the ProStar Lead Manager is the perfect hosted call center software for your needs.

There are two more call center software applications that are on the Promero list of call center solution products that you may need. These are the ProStar On Demand call center solution, and the ProStar Chat call center solution. The ProStar On Demand allows one hosted platform to contain the three different types of programs contact center operators would need (namely, the Contact Center Software Lead Management Software; the Customer Relationship Management Software; and the Sales Analytic Software.) On the other hand, there is also the totally Web-based ProStar Chat which was designed to boost sales for your call center yet keep operational costs at a minimum.

Whichever of these you opt for, you can be assured that Promero stands by its products so that you (the call center operator) will only get the best software package you really need for your call center.