Posts Tagged ‘Profit’

Call center outsourcing : Way to Enhance Business Profit

The future, short-term business growth for many firms may be affected by competitive pressures and regulatory factors. The overall picture is still promising as the economic downturn actually helped to create a promising pipeline from existing customers and prospects. Call center outsourcing remains a popular and viable way to deliver high quality service while lowering operating costs in the call center. By outsourcing call center service companies can focus more on their core business areas and improve productivity and extend their service hours

Call center outsourcing provides clients with lower labor costs and ’follow-the-sun’ service provisioning, especially for English-language call volumes yet hiring sufficient support for other European languages, is a challenge for all providers. Outsourcing firms support to execute security and an established internal customer care practice are better equipped to meet these important client demands for data privacy, security certifications and regulatory compliance.

Call center consulting solutions are made to suit various business such as banking, insurance, health care, financial services, travel, technology, telecoms, pharmaceutical, and retail. The services usually include customer care, technical support, data conversion, collections, telesales, transaction processing and other value additions. Call center consulting solutions are available these days on a round the clock basis. Call center solutions can be either voice based or web based.

India and the Philippines are among the largest outsourcing services provider. One reason U.S. companies choose these locations is because they originate from countries with large English speaking populations. India is the most popular offshore call center service provider country across the world, having the largest educated, English speaking population in the world and are computer literate.

The Major benefits of Outsourcing Call Center Services to India:

* Outsourcing Call Center Services reduce the operational cost.
* Highly skilled professionals are available to provide the service in min cost.
* Providing high data security and instant Feedback.
* Indian Call Centers have all Software and Technology like Automated call distribution services and others.
* It’s easy to support 24×7 customer support services.

Outsourcing your customer support call handling can be a smart way to handle rapid growth of your organization and other hand it save money. Most of the call centers offer several types of services, so consider all the areas that your business could benefit from. These services includes – Lead generation and sales support, Market research, Email, SMS, Chat support services, Database Selling, Direct Mail Follow-up, Product Promotion, Appointment Scheduling and Customer Satisfaction survey.

In the recent days Call center Outsourcing service provider companies offer a multitude of benefits to their client s including eliminating capital expenses, flexibility and access to qualified labor, multiple languages, reduced costs, advanced management techniques, and the opportunity to gain access best call center technology on very affordable price.

Wipro Profit Jumps on Outsourcing Demand

Wipro Profit Jumps on Outsourcing Demand
Wipro profit jumped 31 percent as demand for computer services from India’s third-largest software exporter increased

Read more on BusinessWeek

HOA Profit Gurus – Call Centers

Do You Really Believe That A Good Education Will Stop Profit Hungry Corporations From Outsourcing Your Job ?

Maybe you’ve noticed that America’s call-center jobs are largely being outsourced to India. Well, you say, I’m more skilled than that, so I can’t worry about it. Then you note that our accounting jobs, legal research, and architectural drafting work is being taken to India, too – but, hey, you do sophisticated stuff, so you can’t sweat those losses. Lately though, you’ve also seen that our country’s high-tech computer jobs are being shipped to India – and uh-oh, that’s getting close to what you do. Still, you say, I’m a professional, by gollies, so I’m okay.

Well… good luck. The latest surge of jobs heading to India might well include yours. Such outfits as Citigroup, Boeing, and Eli Lilly are now moving out the work of white-collar elites – including investment banking, aircraft design, and the clinical testing of drugs. “High-end outsourcing” is the new wave, and it’s pulling away the professional work of well-educated Americans who’ve been enjoying six-figure salaries.

How do call centers make profit?

How do customers of a call center pay its services? what mode of payment?

Energy Efficiency is a Profit Center for Your Business

Don’t think of energy efficiency as Savings… Think of it as Profits.

By Michael Denby, J.D., Principal, Denby Energy, LLC www.denbyenergy.com

Saving businesses money by reducing energy use has significant rewards, but they are often overlooked in favor of more immediate, tangible returns. One of the overlooked benefits of energy savings programs is that they rarely have a one year return, but instead generate bottom line profits year after year.

Often company executives are in the dark when it comes to understanding the amount of money they actually pay for energy. They know with great certainty exactly how much they pay for each component that is used to create the widgets they sell, but they don’t know how much power their buildings and processes consume. And that is a significant gap in their business model.

This article shows how, by investing in energy savings, a business can make significant returns to the bottom line, year after year.

For purposes of this article, let’s assume that you own a small business with average energy bill of approximately $15,000 a year. If your business could reduce that energy bill by 30% by investing $4,000 in energy efficiency would it be worth it?

First, let’s look at the simple payback method. At $15,000 a year, a 30% savings would generate $4,500 in yearly savings. And if you were spending $4,000 to get that energy savings, you would have a simple payback period of .88 years, or about 10 and ½ months. For virtually all businesses, that is a very acceptable return on investment.

Second, let’s look beyond the simple payback method. Let’s look at the investment return over the life of the investment and see what it can do for us. For simplicity, let’s assume that the investments made to increase energy efficiency had a life of 7 years. The initial investment would have been paid off in 10 ½ months, but the benefit (profits) from that investment (returns) continue for the next 7 years. That means after the first year, the business will have 6 more years of those improvements generating a $4,500 return each and every year. The result?

Well since this is a Series question we input $4,500 a year as our “A”, with 6 years as our “n” and 5% as our “i”. The answer comes out to $30,608.55 in total returns(profits) over those 7 years.

Now, let’s look at one alternative – instead of investing back into their business, the owner takes that $4,000 as a payout and puts it into her retirement account. For purposes of this example, let’s assume her retirement account is earning a really strong return of 10% (despite the economic turndown). The $4,000 is a one-time investment, so it runs as a Single Sum Series. After 7 years she would have a total of $7,794. That means she would have left $22,814 on the table. Or better defined, she would have paid the local utility companies $22,814 more than she paid herself for the privilege of wasting energy.

(c) 2008 Denby Energy, LLC  All Rights Reserved.