Posts Tagged ‘quality’

SRS Premium Voice Pro Sets New Quality Standard for Delivering Clear Call Intelligibility and Expansive Multimedia …

SRS Premium Voice Pro Sets New Quality Standard for Delivering Clear Call Intelligibility and Expansive Multimedia …
SANTA ANA, Calif.–(BUSINESS WIRE)–SRS Labs (NASDAQ:SRSL), officially recognized as one of America’s Greatest Brands and the industry leader in surround sound, audio and voice technologies, today announced SRS Premium Voice Pro™, a business-centric PC audio suite that delivers both superior voice intelligibility for improved communication and optimized audio performance for a maximized …

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Calabrio to Support Cisco’s Media Capture Platform for Call Recording, Quality Management and Analytics

Calabrio to Support Cisco’s Media Capture Platform for Call Recording, Quality Management and Analytics
MINNEAPOLIS–(BUSINESS WIRE)–Calabrio announced that its call recording, quality assurance and speech analytics software will support Cisco’s media capture platform.

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Software Application Services: Providing You Cost Effective and Quality Solutions

Software application development has become a necessity for many set ups, be it private or government undertaking, be it a huge multinational company or a small scale business set up. From hotels and restaurants, to offices, to retail outlets, and health care centers, software solutions greatly help to conduct business conveniently and with speed providing better services to the end users. It has become almost a norm for business establishments to outsource software development as it saves cost in terms of thousands of dollar. Outsource software development India is undoubtedly the frontrunner in providing customized as well as general software applications to many European and American countries.

The benefits for outsourcing software development are many. It is definitely one of most effective cost cutting strategies employed by many businesses. For a starting company, outsourcing presents an area where they can leverage their small IT budget. Hiring programmers inside of the country will be multiple times costlier than outsourcing the job to offshore software application services. Other than getting the job done at a lower cost, outsourcing also gives you other benefits such as cutting labor cost, reducing software project expenditure, cutting operational cost, reducing training costs, ensuring software research at lower rates, ensuring proper project management, and getting access to specialized manpower at low rates.

In recent years, Indian software development companies have emerged as the top destinations for outsourcing software development. In fact, this country has been touted by many as an IT Superpower. The presence of skilled and talented human resources and use state-of-the-art programs and technologies make India a hot favorite among top multinational companies in the world. These Indian companies offer a host of services which include web development services, custom application development services, and the development of e-commerce shopping cart. Indian designers are also well trained to handle strict deadlines and meet clients’ requirements. So while choosing an offshore software development company, you can always rely on Indian service providers.

NICE Broadens Scope of Solution for Small to Mid-size Contact Centers and Branches, Enabling Enhanced Quality …

NICE Broadens Scope of Solution for Small to Mid-size Contact Centers and Branches, Enabling Enhanced Quality …
NICE Systems Ltd. , the worldwide leader of intent-based solutions that extract insight to impact business performance, reduce financial risk and ensure safety and security, today announced significant enhancements to NICE Perform eXpress, enabling small to mid-size contact centers and branches to deliver a differentiated customer experience with a new Quality Management solution that is …

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Call Center Quality Management:VPI-Corp-The Powerful Benefits of Analytics-Driven Quality Management Solutions:

Call center quality management has traditionally been perceived as a necessary, if rather tedious, process for monitoring agent performance in an attempt to ensure agent adherence to compliance guidelines and customer service standards. Various methods have been employed in the quest to achieve call center quality management. From supervisors sitting next to agents and scoring them manually with paper forms and check boxes, to more sophisticated call center quality management software solutions that enable supervisors to pull up calls and fill out an electronic evaluation form that can then be maintained for review and basis analysis, along with a copy of the original recording. However, a new generation of analytics-driven call center quality management solutions is transforming the quality management process, turning this routine function into a powerful strategy that can enable contact center managers to align teams of agents with corporate objectives, deliver excellent customer service, and earn valuable customer loyalty.

VPI developed the VPI QUALITY PRO call center quality management solution to enable call center professionals to fully optimize their contact center operations and processes, while simultaneously training and empowering front-line employees to deliver an outstanding customer experience on every call. Due to the vast quantities of interactions managed by contact centers on a daily basis, agents have a profound influence on costs, revenues and the quality of customer care. With the VPI QUALITY PRO call center quality management solution, managers can transform the quality management process with analytics-driven call selection, targeted evaluation and coaching, and a wealth of actionable insights. VPI QUALITY PRO enables agents and supervisors to dramatically improve their effectiveness and job satisfaction – immediately, efficiently and consistently.

With the fast-paced nature of contact center operations, the available time of evaluators and supervisors is scarce. It is therefore vital to ensure that their time is focused on high-value tasks, such as evaluating the most coachable calls that also contain the information most relevant to the business focus. The VPI QUALITY PRO call center quality management solution uses advanced analytics of screen and unstructured data to intelligently select and deliver high-value recordings for evaluation, combining the objectivity of random selection with the tools to focus on the types of interactions that drive your revenue and customer satisfaction goals. For example, users can implement rules to have the solution automatically tag and classify important calls for evaluation so that managers can quickly identify business issues and coach to opportunities for improvement. The VPI QUALITY PRO call center quality management solution can help managers to rapidly solve problems with customer retention, decrease operational costs, identify opportunities for revenue growth, and more.

One of the many exceptional benefits of the VPI QUALITY PRO call center quality management solution is the fact that it provides managers with the ability to automate the coaching process and empower agents and their supervisors to be highly effective. This helps to maximize time and cost efficiencies as electronic coaching fits smoothly within the existing workflow, increases retention rates for new information and expedites ramp-up. Managers can drive ongoing quality improvements by providing immediate, personalized feedback via employee desktop tickers, Web-based scorecards, and providing supervisors with easy access to evaluation forms with related recordings. Personalized training can be delivered directly to agents’ desktops to maximize effectiveness and empower agents.

Infogix presents: “Parallel Data Testing: The Next Frontier for Quality Assurance”

Infogix presents: “Parallel Data Testing: The Next Frontier for Quality Assurance”
Infogix is proud to present “Parallel Data Testing: The Next Frontier of Quality Assurance” at the Chicago Quality Assurance Association (CQAA) ‘Lunch and Learn’ on September 14, 2010. This event, which is open to the public, will be hosted by IBM at the IBM Innovation Center located at 71 S. Wacker Drive in Chicago on Tuesday, Sept 14, 2010 from 11:30 AM to 1:00 PM.

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11th Annual Newman’s Own® Awards Recognize Eight Initiatives That Improve Quality of Life for Military

11th Annual Newman’s Own® Awards Recognize Eight Initiatives That Improve Quality of Life for Military
WESTPORT, Conn.–(BUSINESS WIRE)–Non-profit/volunteer organizations receive Newman’s Own Awards totaling $75,000 at Pentagon Ceremony. All initiatives help improve the lives of current or former military personnel/families.

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