Posts Tagged ‘Revenue’

Daughters of Charity Health System Expands Partnership with Passport for Revenue Cycle Management Solutions

Daughters of Charity Health System Expands Partnership with Passport for Revenue Cycle Management Solutions
FRANKLIN, Tenn.–(BUSINESS WIRE)–Daughters of Charity Health System partners with Passport Health Communications for integrated revenue cycle solutions – Registration Quality Assurance, IntelliSource, eCashiering.

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CDC Software Reports Third Quarter 2010 Non-GAAP Revenue of $54.2 Million and Non-GAAP EPS of $0.25, Exceeding …

CDC Software Reports Third Quarter 2010 Non-GAAP Revenue of $54.2 Million and Non-GAAP EPS of $0.25, Exceeding …
CDC Software Corporation , a hybrid enterprise software provider of on-premise and cloud deployments, today announced financial results for the third quarter ended September 30, 2010.

Read more on Business Wire via Yahoo! Finance

Cambridge Heart second quarter 2010 total revenue decreases 18%

Cambridge Heart second quarter 2010 total revenue decreases 18%
Cambridge Heart, Inc., today reported results for the three and six months ended June 30, 2010. Full financial statements and corresponding commentary can be found in the Company’s Form 10-Q, which is expected to be filed with the Securities and Exchange Commission on August 16, 2010.

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SoftLayer Revenue & Operations Grow in First Half of 2010

SoftLayer Revenue & Operations Grow in First Half of 2010
Web Hosting Leader On Track for Another Record Setting Year

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Singapore Call Center: Revenue Opportunities in Customer Support

Singaporean call centers providing customer care or customer support services are often treated as cost centers. It is simply treated as an expense tied to marketing a product or service.

However, due to resource pressures and for the sake of “efficiency” these are typically understaffed. This creates the long queue and waiting times that one gets when you try to call them. If your customers are waiting in a queue, queues can be a detriment to any form of selling. In addition, this spoils the client’s experience and casts a shadow over the company. It is sad. But it doesn’t have to be like this.

IDEA: Treat your customer contact center as a REVENUE center!

Work with your marketing department and you will discover that they have challenges as well. They are often asked to develop new markets, new clients, find new insights by soliciting feedbacks from their clients. Isn’t this happening right now with your customer support center?

We have been in projects where call centers are paid to do outbound telemarketing. The way it works is for us to design effective call scripts and have them delivered by the most experienced (read:battle scarred, battle hardened) agents. We load a bunch of leads into our predictive dialer and let the campaign ‘rip”. These cold calls are to people that typically :

1.Do not know the company. (Not yet anyway)

2.Have no wish to buy anything from the company.

3.Annoyed at being disturbed. We do not have their permission to engage them in a conversation.

Is it any wonder then, that even the best telemarketing campaigns have a success rate of less than 5% of all the numbers called? However, consider the calls that you are now receiving in your customer contact center. These callers typically :

1.Already know about your company and your products and services.

2.Already bought one or more of your products or services

3.Have given you the permission to engage them in a conversation.

All that is needed here is a consistent program that helps your agents to REALLY help your clients. Put more resources to it. Reduce your queue. And once the client’s issue is resolved, they are typically more receptive to offers that will further improve their customer experience.

It is really about TIMING. Giving the up sell, revenue generating ’suggestion’ to the client at the right time, along with a smile and a genuine concern, this little persuasion is very effective!

A case in point is the technical support section that gets clients whose laptops have been infected.

The upsell here maybe to offer an anti-virus solution to them AFTER the technical support team have shown them how to detect and remove virus from their laptop. This technical center sold more anti-virus programs than their marketing department did.

Steve Coscia, best selling author of two best selling call center books, TELE-Stress and Customer service Over the Phone has this to say:

“Your phone systems also represents your company’s culture. And what customers are experiencing when they’re going to your phone system, affects their perception of your organization.”

Think about it. I’d like to hear about how this article has helped you. Leave a comment okay? Visit http://www.futuregen.sg/call-center/singapore-call-center-revenue-opportunities-in-customer-support/ to know more about this article.

The banking titan fell short of second-quarter revenue expectations

The banking titan fell short of second-quarter revenue expectations
Today’s column includes an earnings disappointment from Goldman Sachs Group, Inc…( Read More )

Read more on Schaeffers Research

Call Centers ? Generate Revenue By Satisfying Customers

A call center is a physical place where customers are dealt by customer care experts, normally with the help of computer automation. Characteristically, a call center has the power to manage a high volume of incoming calls at the same time, to separate out calls and send on them to someone specified to address their concerns also to log calls. These call centers are largely used by companies which are deals on telemarketing, product help desk, on line marketing, service providers, travel industries, and every large business organization that uses the phone to sell products or provide services.

A great call center is mainly depends upon some factors like efficiency, customer satisfactions and revenue generation. The efficiency or the ability to handle customers with effectiveness without wasting time, effort and expense can make any call center bona fide and adequate. Every customers looks for quick and efficient answers to their questions and that is known as customer satisfaction services.

Customer satisfaction takes place when a call delivered the exact answer to the question placed by a customer, whenever they want it. Highly skilled customer care representatives can easily understand the fact that the customer does not perpetually enunciate what they want, sometimes one need to comprehend and should act effectively. Now a days, the scripts are being provided to every calling agent for the purpose of saving time and also giving exact informations to their customers. However, sometimes one need to understand or determine the reason of being contacted in first place to help him/her right way. If customer representative can understand the exact concern of the customer, they can easily help them justly and this will produce a satisfied customer.

To get revenue upon your investment you must have to satisfy your every customers in todays World because customers are main asset of any successfully organization. As the revenue generation is the one and only bottom line of any organization and begetting revenues is impossible without satisfied customers and the more effective the call center, the more time is usable for the same. To intact the bottom line you must find ways to satisfy your customers to grow your business. If you are unable to provide solutions for customer satisfaction services then the wise idea is to outsource call center services from quality call centers.