RiverCom dispatcher brings calm to a crisis
RiverCom dispatcher brings calm to a crisis
WENATCHEE — At the RiverCom dispatch center, things can be quiet one minute and mind-bogglingly busy the next. Such was the case at 12:46 a.m. on Jan. 17, 2009, when rookie dispatcher Jeremiah Johnson took a call from an off-duty firefighter. Rex King had been driving by the Fontanelle condominiums and spotted fire. In the dispatch center, Johnson could hear King pounding on doors, trying to get …
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Categories: Call Centers Tags: Brings, calm, Crisis, dispatcher, RiverCom