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Posts Tagged ‘saves’

Swinton Saves 600 Jobs And 90 High Street Shops In £50m Acquisition


In its 51st year of trading Swinton Insurance Group announces that it has acquired a leading insurance broker. 600 high street jobs will be secured as a major UK bank steps in to secure the deal. Swinton’s CEO, Patrick Smith, asserts that now is not the time for the UK’s financial services sector to abandon the high street. The deal is part of a £175m funding facility with Lloyds TSB, one of the biggest deals the bank has done in this difficult year Swinton now manages over three million individual car, home and life insurance policies making it the third largest insurance retailer in the UK and the largest in Northern Ireland. It is the only broker to have a truly nationwide network of branches on the high street. Swinton has three UK call centres in Manchester, Halifax and Norwich and will now employ nearly 5000 people spread across the country.

3 comments - What do you think?  Posted by - December 11, 2011 at 8:01 am

Categories: Call Centers   Tags: , , , , , , ,

Jesus Saves (Through Telemarketing)


www.thatjerkdan.com

13 comments - What do you think?  Posted by - December 30, 2010 at 7:45 am

Categories: Telemarketing Call Centers   Tags: , , ,

Give the Gift That Saves Lives!

Give the Gift That Saves Lives!
These Patients Need Your Support

Read more on PR Newswire via Yahoo! News

Be the first to comment - What do you think?  Posted by - December 16, 2010 at 1:20 pm

Categories: Medical Call Centers   Tags: , , ,

How Outsourcing Your Calls Saves Money

Consider the costs of hiring a receptionist for your business to answer calls, take messages, make appointments, etc. First, there are the obvious upfront costs of the hiring process and the cost of your time in interviewing people. One you find the right person and spend time and money training them, you have their salary plus benefits to pay for as well. You also need to supply them with a desk, a phone, a computer, and other equipment. After sustaining all of these costs, you end up only covered during normal business hours, and even then they are only able to take one call at a time. What if there was a way to get around the clock professional service on demand for a fraction of the cost? It may surprise you but outsourcing your calls can save you a lot of money.

Not only does outsourcing your calls save you money, it can also save valuable office space and company resources. Because the calls are handled from another location, local issues are unable to affect its operation. Think about how crazy things can get in your business when it is especially busy. It is during times like this where you really benefit from having a reliable group of operators offsite. where An outsourced call center saves you money by allowing you to be more productive. Instead of juggling simultaneous phone calls and people on hold, a call center can answer your calls and format the messages in a very clear, organized email for you to review and respond to when you are able.

Many companies such as lawyers, doctors, and dentists rely on setting and maintaining an appointment book. Think of how complicated it can be when a customer calls the night before their appointment to cancel or wishes to reschedule. With an outsourced call center, you can allow the client to make changes that very same call instead of having them wait until you can call them back, perhaps even hours later. This means that your appointment book will be more accurate as well as filled with more appointments because callers can get booked right away rather than have to wait, and we all know how much business is lost when a potential customer is made to wait when competitors are scheduling appointments right away.

Although it might not be obvious, outsourcing your calls can save you money on office space. Remember that staffing extra people to handle this task necessitates a portion of your floor space be allocated to their desk. With calls taken at an offsite center you no longer need to worry about things like this while simultaneously enjoying lower phone bills and less equipment costs. Imagine being able to operate your business out of a less expensive space or use your existing space more profitably. Similarly, you will likely save on your equipment expense because there are less computers and other equipment being used by receptionists and less power being consumed as well.

Outsourcing can also save you money for the simple reason that when a group of people are concentrated on doing limited sets of tasks and doing them professionally and efficiently, economies of scale result and the average cost to perform them go down for each task. Obviously you strive every day for excellence in your particular field, why hold yourself back by trying to handle everything yourself? When you outsource to a call center, you are deciding that you would rather devote your full attention to your company’s focus rather than waste valuable time, energy, money, and other resources on administrative tasks.

Be the first to comment - What do you think?  Posted by - August 19, 2010 at 12:43 pm

Categories: Outsourced Call Center   Tags: , , ,

Columbia Southern University Saves More Than $110,000 the First Year With Toshiba VoIP System

Columbia Southern University Saves More Than $110,000 the First Year With Toshiba VoIP System
www.telecom.toshiba.com ) Strata® CIX1200 VoIP business telephone system brings reliability, IP call center, and, for Columbia Southern University, $110,000 in cost savings. Based in Orange Beach, Ala., Columbia Southern University (CSU) is one of the nation’s first completely online universities and is dedicated to meeting the demand for alternatives to the …

Read more on SYS-CON Media

Be the first to comment - What do you think?  Posted by - May 18, 2010 at 12:38 pm

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Response team saves kraft employee

Response team saves kraft employee
The security team at Kraft Management Center in East Hanover Township received a call at 2:55 p.m. on Wednesday, Feb. 17, for an employee who felt like he was going to pass out. Kraft’s Emergency Medical Response Team was dispatched and found the employee in cardiac arrest. The response team resuscitated the employee and he was taken to Morristown Memorial Hospital and is now home recuperating.

Read more on The Progress

Be the first to comment - What do you think?  Posted by - March 22, 2010 at 5:29 am

Categories: Call Center Management   Tags: , , , ,