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Posts Tagged ‘should’

Who should I contact in Arizona regarding a complaint about unfair hiring practices?

My current employer, (who claims to promote from within, on thier website career center) has passed me up for a promotion to another department. The candidate who the job has been offerred to, has no prior experience, and would need to be trained on all software and operations. When I was called in to the person hiring the position, I was promptly told the “job had already been filled”. No interview, no discussion about my qualifications. I feel that I am perfectly qualified for the position, and have the knowledge of the operations, and all the procedures; I could hit the ground running, and bypass all of the training, and new orientation. I feel I was not given a fair shake at this position. Not even a fair chance….
Who should I contact to file a grievance? I have contacted my Human Resources Dept, and all they did is informed my General Manager of the situation.

2 comments - What do you think?  Posted by - May 2, 2011 at 12:08 pm

Categories: Call Center Software   Tags: , , , , , , , ,

I think I am stuck writing my resume, what should I do?

how would I write this sentence in my resume?
I was working for a while at this call center and these are the job descriptions I have.
===========================================
Passed with a score of 95/100 by the end of 3 week training
program

Reduced average call time to 3 minutes and 10 seconds
while maintaining superior level of customer service

Assisted 75 – 100 customers on a daily basis by updating
credit cards, vehicle information and providing support for
their website needs

Trusted with confidential information, updating Vector 3.0
database with customer information.

=========================================

It’s the last line I am mostly stuck at ,for some reason it doesn’t flow right

Vector 3.0 was the software I used to update credit card info, vehicle info and so on…but for some reason it doesn’t seem like the sentence is right.. how would I write it so that it sounds right ?

1 comment - What do you think?  Posted by - April 18, 2011 at 12:03 pm

Categories: Call Center Software   Tags: , , , ,

Should UK based companies use overseas call centres?

1 comment - What do you think?  Posted by - April 17, 2011 at 9:00 am

Categories: Call Centers   Tags: , , , , ,

What should I consider when hiring a call center service?

My flower shop is experiencing an upsurge. I have now more customers and more profits. I also receive lots of calls. Just recently, I rented another store space. With the ever-expanding business, I am thinking of getting the services of a call center.
What should I consider when hiring a call center service?

2 comments - What do you think?  Posted by - April 14, 2011 at 2:08 pm

Categories: Call Centers   Tags: , , , , ,

What should I do if I am afraid of performing bad at a new job? Will they train me?

I finished an internship doing technical support/customer service in a call center a couple months ago. I was troubleshooting lottery machines for the lottery at my internship. The way I earned this internship was by completing a training program in information technology Of course, before I was able to get on the phones in the call center, I was trained in what to do.

Anyway, I recently heard back from this staffing agency about an IT help desk position. Unfortunately, I really am not THAT skilled in computers. Even though I passed a training program in IT, I really don’t know much about software or troubleshooting computers in general. I mean, I use a computer daily, but I really didn’t learn that much in my training program. The teachers just told us to read stuff and I read it and passed the tests but I really don’t remember what I learned. Sometimes computer programs seem like gibberish to me.

What should I do? Should I just look for a job solely in customer service and forget computers? Will the company train me?

1 comment - What do you think?  Posted by - April 13, 2011 at 12:17 pm

Categories: Call Center Software   Tags: , , , ,

What should I do if I am afraid of performing badly at a new job?

I finished an internship doing technical support/customer service in a call center a couple months ago. My internship consisted of troubleshooting lottery machines for the lottery. The way I earned this internship was by completing a training program in information technology. Of course, before I was able to get on the phones in the call center, I was trained in what to do.

Anyway, I recently heard back from this staffing agency about an IT help desk position. Unfortunately, I really am not THAT skilled in computers. Even though I passed a training program in IT, I really don’t know much about software or troubleshooting computers in general. I mean, I use a computer daily, but I really didn’t learn that much in my training program. The teachers just told us to read stuff and I read it and passed the tests but I really don’t remember what I learned. Sometimes computer programs seem like gibberish to me.

What should I do? Should I just look for a job solely in customer service and forget computers? Will the company train me?

3 comments - What do you think?  Posted by - April 12, 2011 at 12:04 pm

Categories: Call Center Software   Tags: , , ,

Do not call list don’t work for me, i still getting same level of telemarketing call what should i do?

And the worst is i don’t had a call ID, and most of those telemarketing call this day is done by answer machine not person. My do not call list don’t expire, but what kind of action can i do.
all those calls were selling products

6 comments - What do you think?  Posted by - March 21, 2011 at 8:45 am

Categories: Telemarketing Call Centers   Tags: , , , , , , , , ,

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