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Posts Tagged ‘skills’

Telemarketing Skills Training Manual

Product Description
Contains step-by-step techniques and tools needed to train and motivate telemarketers. Topics discusses include: step-by-step training instructions; planning calls to maximize response; product knowledge; how to make profits form inbound telemarketing; and how to set up a programme…. More >>

Telemarketing Skills Training Manual

Be the first to comment - What do you think?  Posted by - November 1, 2010 at 8:45 am

Categories: Telemarketing Call Centers   Tags: , , ,

Contact US! Trainer’s Manual: Call Center English Skills

Product Description
CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials…. More >>

Contact US! Trainer’s Manual: Call Center English Skills

Be the first to comment - What do you think?  Posted by - October 29, 2010 at 2:15 pm

Categories: Call Centers   Tags: , , , , , ,

Data Center Energy Smart Power Management Show Their Skills

Data center power consumption is an important operating cost of the expenditure. Around this demand, the industry introduced a variety of energy-saving products and solutions, but the electricity directly to equipment to monitor and manage rare. Recently, KVM (room monitoring and management) vendors Raritan (Raritan) pioneered a smart Power supply Management solution for data center power saving added a good helper.

Raritan enjoyed a high reputation in the field of KVM, and its new smart Power supply In the field of Raritan KVM management took many years of accumulated experience and equipment monitoring and control at Raritan PDU (power distribution unit) side of the latest combined. This is a comprehensive power management software, intelligent PDU and the environment Sensor Equipment, software and hardware integration solution that provides remote power control, rack-and device-level monitoring capabilities for data center managers to provide useful information to improve equipment uptime and capacity planning.

The program by the intelligent PDU (Intelligent PDU) and PowerIQ power management software. Intelligent PDU through Cabinets Power level and device-side monitoring and management, an accurate count of equipment-level power consumption for use Capacitance Volume control and collection of electricity provided accurate data based. The difference between ordinary PDU also is intelligent PDU to the remote site as the same person at the device power on, off, reboot operations, and repair failures, security systems up and running, but also will idle PDU Socket Make no power state, insert the device to eliminate human errors caused by the overload trip PDU and equipment downtime, and through the delay configuration PDU socket calls to avoid equipment while in power due to power outages caused by peak instantaneous current trip. Raritan’s Intelligent PDU’s biggest feature is that not only provides a measurement of each port’s power capabilities, but also the microenvironment of the device temperature and humidity monitoring.

Raritan, CEO and president, said Dr. Xu Qingyi traditional PDU can only be done in the measurement of the overall measurement, and Raritan’s intelligent PDU accurate to measure the consumption of power per port, more importantly, the data after these measures will be collected to provide a reference for managers.

Addition to intelligent PDU, the power management software can not belittle the role of PowerIQ. According to Dr. Xu Qingyi description, equipment, electricity consumption and the equipment, temperature, humidity and other information and serve PowerIQ power management software, summarized by the software, and then presented to managers to help managers to understand the basis of each equipment rack and IT Equipment power consumption. Moreover, the software also statistical trend analysis of data for management decision-making reference. If the abnormal electrical equipment or equipment changes in the microenvironment will promptly notify the management of alarm in time, to the greatest extent to ensure equipment is always in health, to avoid unplanned downtime.

Dr. Xu Qingyi the data center’s power management is divided into four stages, namely the connection (to ensure the reliability of the power supply), measurement (measuring electrical energy consumption), analysis (to find the reasons for the low efficiency of the power) and intelligent distribution (based on the demand realize the dynamic power allocation). He said that the power management is still in the connection and metering stages, in order to move towards more advanced stage of the analysis and intelligent distribution, intelligent power management is an essential means of data center managers.

Be the first to comment - What do you think?  Posted by - September 27, 2010 at 12:55 pm

Categories: Call Center Management   Tags: , , , , , , , ,

Crisp: Call Center Success: Essential Skills for CSRs

Product Description
Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better service. Learning Objective: To explain the basics of providing high quality customer service. To describe the six elements of professionalism. To explore how to unders… More >>

Crisp: Call Center Success: Essential Skills for CSRs

Be the first to comment - What do you think?  Posted by - September 18, 2010 at 2:10 pm

Categories: Call Centers   Tags: , , , , , ,

Free sessions will help job seekers brush up on skills: Lakewood Postings

Free sessions will help job seekers brush up on skills: Lakewood Postings
With the state unemployment rate hovering just above 10 percent, job seekers need all the tips they can get. To help get applicants get out of the rejection rut, the Lakewood Family Collaborative is partnering with Cuyahoga Community College to offer free workshops on various aspects of the job search.

Read more on The Sun Post-Herald

Be the first to comment - What do you think?  Posted by - August 30, 2010 at 12:53 pm

Categories: Call Center Help   Tags: , , , , , , ,

What are some skills I could include on my resume?

When an application says to list my skills. I draw a blank. I have worked in a call center and am trying to get into administrative wk. Can anyone help me?

3 comments - What do you think?  Posted by - June 4, 2010 at 1:23 pm

Categories: Call Center Applications   Tags: , , , ,

Playground Equipment Promotes Social Skills In Children

The playgrounds at daycare centers and preschools are often where children learn important social skills that they will use for the rest of their lives. Playgrounds are not only fun and encourage physical fitness, but they are also a place where children bond and form friendships. Playground equipment can transform any playground into a world of imagination. Playground equipment can improve the social skills of children by teaching them the value of sharing.

Learning how to share on the playground will help them learn how to share materials inside of the classroom as well. Children will also learn how to follow the rules by waiting in line for their turn to use the playground equipment. Playing on the playground equipment is something that children look forward to so they can play outdoors and makes friends. They gain the knowledge of cooperating with others and build their self-confidence when they learn new skills like climbing and sliding.

Children also improve their communicative skills while using playground equipment in daycare or preschool. They become skilled at knowing how to negotiate when sharing the playground equipment and express a need for order if someone tries to cut them in line. Children also ask each other for help when they want to be pushed on swings or need help climbing on equipment. Communication skills are important and playgrounds provide a chance for children to ask friends for help and provide compassion when others are in need of help. Playgrounds are an excellent way for them to understand teamwork.

Imaginative skills and creativity thrives best on playgrounds. Children feel excited to have free playtime and let their imaginations run wild. They never get tired or bored of playground equipment while in daycare or preschool because they always imagine a new fun scenario. Imagination will transform a jungle gym into a spaceship or a seesaw into a rowboat. Playground equipment makes them excited about going to daycare and it gets them to think creatively. Children look forward to playing on the playground to release some energy and they learn these important social skills all at once.

Daycare centers and preschools that have playgrounds give children the opportunity to rethink the way they play and their idea of fun. Many preschoolers only enjoy being indoors watching television or playing video games. Playground equipment teaches children important social skills that cannot be obtained by playing video games. Playgrounds are a great way to promote physical fitness at daycare centers. Children get a chance to be active, improve their motor skills and coordination.

Children love to explore new ways to use playground equipment and the learning benefits and advantages are endless. Daycare centers and preschools should invest in high quality playground equipment that is durable and will last them a long time. It is important to provide a sufficient amount of playground equipment in order for these imperative skills to be learned. A wide range of equipment is also ideal to provide learning opportunities for children of all ages.

Kris Starliper feels that some of the best lessons he’s learned in his life, he’s learned on a playground. That’s why he feels it is important for day cares and preschools to understand that besides having classroom furniture, how important having quality playground equipment is.

Be the first to comment - What do you think?  Posted by - May 15, 2010 at 2:17 pm

Categories: Call Center Equipment   Tags: , , , , ,

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