Posts Tagged ‘Smart’

How to Quit Cold Calling and Smart Call Instead

Art Sobczak, author of the best selling book “Smart Calling” www.SmartCalling.com is interviewed on Selling Power TV, discussing how to avoid making painful “cold” calls, and how to prospect successfully using his Smart Calling methods. You never need to make a cold call again. (Video 1 of a 3-part series)

SMART International – Taking The SMART Group to America

Smart to further upgrade network

Smart to further upgrade network
Smart Communications Inc. (SMART) plans to expand its 4G network using high-speed packet access (HSPA+) in 144 sites in the country to address the anticipated growth in mobile broadband.

Read more on Malaya

Smart phones could help bridge treatment gap – Army News | News from Afghanistan & Iraq – Army Times

Smart phones could help bridge treatment gap – Army News | News from Afghanistan & Iraq – Army Times
Soldiers who lack access to mental health care providers because they are too far away from each other could one day speak to a doctor on a screen in the palm of the hand or inside a converted shipping container.

Read more on Army Times

Discover What Smart College Students Know About the Best Little Part-time Jobs

Your parents aren’t rich. Or maybe they are but they think it builds character to pay your own way

through college. Either way, nothing comes easy. You could be on your third part-time job by now

because the hours the boss expected you to be available meant you missed classes. Or by the time

you raced from the job to class you were in danger of a coronary. You could be working two different jobs. All that and minimum wage, too! Sweet!

You need a break or you’ll never graduate. Aren’t there jobs out there that will fit your schedule,

you wonder? Where the pay is decent? Yet not leave you gasping for your last breath? Maybe even have time left over to attend a party once in awhile? The answer is yes. Or maybe. It depends on a few things.

You have to like being on the computer. Duh, right? But the main thing that will make or break this possible dream job of yours is the location. Your location. That’s right. You don’t have to race across town to get to work. You don’t even have to race across campus. This is a work-at-home job. Or a work-at-dorm job. Or wherever it is you happen to reside while attending the hallowed halls of higher learning. The lucky few who can manage to live at home have it made.

The deal breaker is noise. There can’t be any. Absolutely, positively no noise while you’re on the job. If you haven’t got a quiet place somewhere, anywhere, that you can find with a computer and high-speed internet access, stop reading now. Go party instead.

Because this is a virtual customer service job. You’ll be working the phone. A call center cyber-agent. Your job may be handling reservations for JetBlue or American Airlines. Booking someone into Fairmont Hotels & Resorts. Making merry with customers of Staples or Office Depot. You can see why you can’t have party noises in the background. Or yelling, barfing or flushing of toilets.

If you can manage to find a quiet place in which to work, you could be in business. Students who live off-campus will have an easier time securing this kind of work. Understandably. But if you meet the requirements, this is a dream job for students. The flexibility hurdle is taken care of right away. You get to choose the hours you want to work. Never miss a crucial class again.

Virtual customer service representatives are in high demand. Especially since the work that was once outsourced to far-flung countries is coming home. Customer resentment made it happen. Seems they had this nit-picky thing about wanting to understand what the agents were saying!

Since 20% of all US enterprises are currently employing home based agents and the numbers are

expected to triple by 2010, you have a good shot at securing what’s considered by students to be a total dream job. And that is sweet!

(c) Karen Cook

Data Center Energy Smart Power Management Show Their Skills

Data center power consumption is an important operating cost of the expenditure. Around this demand, the industry introduced a variety of energy-saving products and solutions, but the electricity directly to equipment to monitor and manage rare. Recently, KVM (room monitoring and management) vendors Raritan (Raritan) pioneered a smart Power supply Management solution for data center power saving added a good helper.

Raritan enjoyed a high reputation in the field of KVM, and its new smart Power supply In the field of Raritan KVM management took many years of accumulated experience and equipment monitoring and control at Raritan PDU (power distribution unit) side of the latest combined. This is a comprehensive power management software, intelligent PDU and the environment Sensor Equipment, software and hardware integration solution that provides remote power control, rack-and device-level monitoring capabilities for data center managers to provide useful information to improve equipment uptime and capacity planning.

The program by the intelligent PDU (Intelligent PDU) and PowerIQ power management software. Intelligent PDU through Cabinets Power level and device-side monitoring and management, an accurate count of equipment-level power consumption for use Capacitance Volume control and collection of electricity provided accurate data based. The difference between ordinary PDU also is intelligent PDU to the remote site as the same person at the device power on, off, reboot operations, and repair failures, security systems up and running, but also will idle PDU Socket Make no power state, insert the device to eliminate human errors caused by the overload trip PDU and equipment downtime, and through the delay configuration PDU socket calls to avoid equipment while in power due to power outages caused by peak instantaneous current trip. Raritan’s Intelligent PDU’s biggest feature is that not only provides a measurement of each port’s power capabilities, but also the microenvironment of the device temperature and humidity monitoring.

Raritan, CEO and president, said Dr. Xu Qingyi traditional PDU can only be done in the measurement of the overall measurement, and Raritan’s intelligent PDU accurate to measure the consumption of power per port, more importantly, the data after these measures will be collected to provide a reference for managers.

Addition to intelligent PDU, the power management software can not belittle the role of PowerIQ. According to Dr. Xu Qingyi description, equipment, electricity consumption and the equipment, temperature, humidity and other information and serve PowerIQ power management software, summarized by the software, and then presented to managers to help managers to understand the basis of each equipment rack and IT Equipment power consumption. Moreover, the software also statistical trend analysis of data for management decision-making reference. If the abnormal electrical equipment or equipment changes in the microenvironment will promptly notify the management of alarm in time, to the greatest extent to ensure equipment is always in health, to avoid unplanned downtime.

Dr. Xu Qingyi the data center’s power management is divided into four stages, namely the connection (to ensure the reliability of the power supply), measurement (measuring electrical energy consumption), analysis (to find the reasons for the low efficiency of the power) and intelligent distribution (based on the demand realize the dynamic power allocation). He said that the power management is still in the connection and metering stages, in order to move towards more advanced stage of the analysis and intelligent distribution, intelligent power management is an essential means of data center managers.

Cutting Costs in Call Center: How Smart Is That?

Reading about cost cutting measures all over the internet and business magazines may mislead you. Not every industry would allow provisions for cutting down by chopping manpower. A case in point is the call center industry. Handing out pink slips to BPO agents won’t help you cut down on costs. In fact, it can increase your expenditures, not to mention a thousand other complications cropping up before you finish calculation how much money you had intended to save! For an answering service industry, you have to think differently about your manpower. I am not saying that streamlining the workforce is a bad idea. You can make your team snap with agility. Here’s what can go wrong if you cut down on your business process outsourcing staff indiscriminately.

The sniping of call center employees affects the customer care services directly. Less BPO agents on the inbound call center team would mean that there are less people to take calls. The residual agents would have a tough time dealing with the call volume. Customers would be made to wait on calls for ages! Customers would be rushed through calls because the line would be beeping with a dozen calls in waiting. The call center services agents would find it difficult to get thorough with the calls. They will look for easier ways to deal with the callers so that they can meet their daily targets. Customers will definitely not like it when they are being pushed to end the call. This will reflect poorly on the sales chart as well. As for the customers, they will probably give in to telemarketing pulls from your rivals.

From the perspective of the call center agent, this will be a nightmare! With less people to handle calls, they will be in great deal of hurry. The breathing time between calls would come down to a pathetic few seconds. The BPO agents will feel the stress and that would affect their performance. Nothing makes it more difficult for telemarketing agents than dealing with calls when they are least disposed towards it. A large call volume is a pain anyway. With lesser manpower to deal with it, the situation could get from bad to worse. Burnout will be a certainty. Such a great deal of pressure will put off the inbound call center agents in a way that leads to higher attrition. A trained call center services agent quitting midway through the project is real bad news!

Let’s come to the perspective of the call center management/employers now. Yes, you will save on the salaries that you pay to BPO agents that you want to chop off. But consider this: wouldn’t your telecom prices shoot up when the inbound call center agents spend more time on each call? Suppose you are paying for the incoming calls by making the numbers toll free. Then you have more expenditure on your ledger. Other than the costs that you couldn’t control, your telemarketing services dip badly in quality because of a long hold time and plenty of abandoned calls. So all for cost cutting, what say?