How UC is transforming the call center
Businesses must transform their call centers to meet the diverse and widening needs of their customers. According to Peter Jakobsen, director of collaboration solutions marketing at Cisco Systems, integrating technologies like unified communication more closely with the call center and other CRM solutions should help enterprises meet the dynamic customer engagement requirements they face today.
Categories: Call Centers Tags: call, center, transforming
Cloud Computing Transforming Call Center Industry
Cloud Computing Transforming Call Center Industry
SALT LAKE CITY–(BUSINESS WIRE)–The fifth annual inContact User Conference (ICUC) concluded today after four days of learning, networking and training designed to improve the overall call center experience.
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Categories: Call Center Systems Tags: call, center, Cloud, Computing, industry, transforming
Process automation elevates virtualization use while transforming IT’s function to service broker
Process automation elevates virtualization use while transforming IT’s function to service broker
The trap of unchecked virtualization complexity can have a stifling effect on the advantageous spread of virtualization in data centers.
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Categories: Call Center Applications Tags: Automation, broker, elevates, Function, IT's, process, Service, transforming, Virtualization