Travel – Holiday Inn – Has all center been outsourced to India ?
I called Hol Inn re a reservation today and the agents seem to have been outsourced ? They are very polite , but no one has any idea of geography / how to pronounce american cities.
They will not transfer you to a supervisor / because the supervisor is going to give you the same information they are giving you . LOL .
hopeless world we live in ?
Categories: Outsourced Call Center Tags: been, center, holiday, India, outsourced, travel
What software can I use to run a very small travel agency?
I like to sell air tickets and hotel reservations. I use online services like travelocity, airlines webpages and call centers. This tools dont offer me the flexibility to perform changes to reservations or extend the due date of the reservation. So i need an online software that gives me the flexibility to manage this reservations. I have heard of Sabre and Amadeus, but i think they are too expensive for me right now. Any advice?