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Cable Companies Improving Service to Callers With Virtual Hold Solution

Cable Companies Improving Service to Callers With Virtual Hold Solution
AKRON, OH–(Marketwire – 06/30/11) – Several operators of cable systems across the country have invested in new virtual queuing technology that reduces or eliminates hold time for callers and pays for itself in toll cost savings and labor efficiency gains. Leaders in adopting the technology are Comcast and Time Warner Cable, with each company implementing Virtual Hold systems in about 10 …

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IQPC Customer Management IQ Podcast: Home-Based Agents and the Virtual Call Center

Chris Carrington talks with CMIQ about the training and hiring process for home-based agents, as well as the difficulties in conveying a sense of realistic culture in order to find a common dialect with your customers. He also touches on the future of call centers and why he sees a shift on its way into onshoring. Carrington is the CEO at Alpine Access, a home-based call center company that just recently won the top ranking in Datamonitor Group’s 2010 Black Book of Outsourcing Report. View this and other IQPC podcasts at www.customermanagementiq.com

Swedish adds new virtual reality training simulator to help surgeons practice on robotic-assisted system

Swedish adds new virtual reality training simulator to help surgeons practice on robotic-assisted system
As one of the first medical centers in the Northwest to perform robotic-assisted surgery, Swedish is home to the fastest growing, most comprehensive and experienced robotic-assisted surgical program in the region. Swedish established the multidisciplinary, robotic-assisted surgical program in 2005 and has since performed more than 3,400 robotic-assisted surgeries — more than any other program …

Leasing Dedicated Virtual Servers from a Colocation Data Center in South Florida, Miami, Fort Lauderdale, and Palm Beach

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Home Page > Internet > Web Hosting > Leasing Dedicated Virtual Servers from a Colocation Data Center in South Florida, Miami, Fort Lauderdale, and Palm Beach

Leasing Dedicated Virtual Servers from a Colocation Data Center in South Florida, Miami, Fort Lauderdale, and Palm Beach

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Posted: Oct 28, 2009 |Comments: 0
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Businesses that do not have their own server equipment and cannot afford to purchase them at the moment can still benefit from the use of servers. They can lease dedicated virtual servers from any colocation data center in South Florida, Miami, Fort Lauderdale, and Palm Beach.

Colocation data centers are sometimes called simply “colo.” They are also alternatively called carrier hotels. This is because they rent out server, network and storage facilities, inclusive of interconnection with network service providers and telecommunications service providers. Usually included in their list of services, aside from dedicated virtual servers, are managed dedicated colocation hosting, private networks, broadband internet access, VoIP, internet network security, data storage and data backup plus many others. All these are offered in simplified packages at low cost. The system of storing software and data on remote virtual servers while providing various business applications to clients to be accessed by them online is referred to as cloud computing.

Colocation services are usually offered by network access point or NAP facilities. One popular example is NAP of the Americas.

Leasing dedicated virtual servers from any colocation data center in South Florida, Miami, Fort Lauderdale, and Palm Beach means a smaller financial output from a company as compared to having to purchase an expensive server. It also means less risk. It allows the client to test its growth and to try out mirroring and load balancing which would be harder to do with in house servers.

Leasing dedicated virtual servers from any colocation data center in South Florida, Miami, Fort Lauderdale, and Palm Beach is easy. Clients can choose to have a renewable yearly lease, or can choose to rent dedicated virtual servers by the month. Monthly rental provides more flexibility for the client, allowing for immediate upsizing or downsizing of server capacity depending on the business requirements.

The client can choose to lease either managed dedicated virtual servers or unmanaged dedicated virtual servers. Of course, the client will have to pay more for the convenience of getting professional technical support in server management. On the other hand, there are advantages to unmanaged dedicated virtual servers. In such cases, the client gets complete control of all server functions, including its operating system, its various applications and the entire web content.

Leased dedicated virtual servers are not shared by the client with any other company. The client can, therefore, opt to sell dedicated hosting or managed hosting services for multiple websites.

On the other hand, there is a different option for clients who already have their own server equipment and licensed software. In such cases, the client can house the servers in any colocation data center in South Florida, Miami, Fort Lauderdale, and Palm Beach. The collocation data center will lease out the rack space instead, including power supply, internet access and other services such as firewall protection, tape rotation, and backup and storage.

Why should a client opt to do so? For one thing, the best collocation data centers offer a 99.9% server uptime guarantee which they base on a Tier 1 Internet support. They have a foolproof uninterrupted power supply and carrier class climate control. This is further backed up by twenty four hour security protection of the highest degree.

Within this option, the client can just send all its equipment to the collocation center for its professional technicians to install and maintain at a certain cost, or the client can decide to have its own staff install and maintain its servers in the collocation center.

If you need to lease dedicated virtual servers from any colocation data center in South Florida, Miami, Fort Lauderdale, and Palm Beach, or even if you just need to lease rack space for your own existing servers, make sure you choose the best collocation data center with the highest uptime guarantee and best technical expertise.

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Virtual Software: Effective Management Of Call Center

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Home Page > Business > Small Business > Virtual Software: Effective Management Of Call Center

Virtual Software: Effective Management Of Call Center

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Posted: Feb 12, 2010 |Comments: 0
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With the advancement in technology many things have become easy for people. The tasks that once seemed to be tedious are now done within a few seconds. Previously, the owner of a business house or any other organization had to make efforts in keeping a constant check on the performance of his employees. That is very essential to keep your business under your control. But today, the boss of the company need not bend his back for keeping an eye on his employees. Now the same task can be performed with the help of software.

Today, software facilitates the management of the call center workforce without any hassle. These softwares are equipped with user friendly features, which are useful for the functioning of the customer support services. Through these softwares the clients can find out if their work is being done by the call center staff whose services they have hired. High end technology has been used by the software to enable the users with unique facilities. The agents are able to carry out the inbound and outbound call center services with the help of their innovative features. The innovative features of the available software also help the contact centers to work in an efficient manner. The software is available in the market and it is called Five 9.

The new software has brought about some inventive ways to ensure the top performance of the BPO firms. The best part is that no further cost is involved in increasing the efficiency of the inbound and outbound services. The software has been devised in a way such that it can work on the different facets of BPO operations. These operations include data recovery, lead generation, telemarketing, customer care, technical support and many more. The software is enabled with unique features like auto dialing and predictive dialing. These features help in simplifying the entire work process. Five 9 offers many other facilities such as, VOIP (Voice over Internet Protocol), campaign management, ACD based routing and DNC observance.

These useful softwares are greatly in demand of the outbound call centers. They are looking forward to have this software in their cache since it is able to offer an inclusive campaign management. The other positive aspect of the software is that it reduces the cost involved in every sales lead. At the same time, it makes sure that no negative impact is created on the lead.

Predictive dialing is another effective feature of Five 9 that plays a vital role in enhancing the productivity and profitability of the inbound call center. Currently, tech support forms to be an important part of the BPO industry. Technical problems regarding various services and products are settled over the phone by the tech support people. The virtual software can also be used for such purposes. The tech team can obtain several advantages from this software. Rates of first call resolution can be increased which consequently improves the rate of customer satisfaction. This brings profit to the business of the BPO concerned. The software enables the call center workers to deliver their best service.

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Virtual Job Basics: How to Create a Polished Online Resume

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p{color:#666;font-size:12px;line-height:18px}.qa_new_question_content p
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a{font-size:11px;color:#06c;text-decoration:none}.qa_new_question_content p a:hover{text-decoration:underline}.qa_unanswered_box{float:left;width:618px;margin-bottom:8px;background:url(http://images.articlesbase.com/qa/unanswered_que_bg.png) repeat-y}.qa_unanswered_box
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span{float:left;height:27px;padding:0
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10px 10px 10px}.qa_top_ans_holder
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span{float:left;background:#d3dded;font-size:18px;font-weight:bold;color:#fff;width:35px;height:32px;text-align:center;line-height:28px}.qa_top_ans_holder .qa_avatar_top_ans
img{float:left}.qa_top_ans_holder
.qa_top_ans_content{float:left;width:195px;padding-left:12px}.qa_top_ans_holder .qa_top_ans_content
h3{font-size:11px;font-weight:bold;color:#2179d2}.qa_top_ans_holder .qa_top_ans_content h3
a{font-size:11px;font-weight:bold;color:#2179d2;text-decoration:none;line-height:16px}.qa_top_ans_holder .qa_top_ans_content h3 a:hover{text-decoration:underline}.qa_top_ans_holder .qa_top_ans_content
p{color:333}.qa_top_ans_holder .qa_top_ans_content p
a{color:333}.qa_top_ans_holder .qa_top_ans_content p a:hover{color:333;text-decoration:none}.qa_top_ans_holder
.alt_row{background:#f8f8f8}.qa_articles_resources_holder{background:#fff;border:1px
solid #ccc;padding:0
!important;width:298px !important}.qa_articles_resources_holder
ul.qa_articles_resources{clear:both;background:url(http://images.articlesbase.com/qa/articles_resources_bg.png) 0px 0px repeat-y;width:298px;margin-top:1px}.qa_articles_resources_holder ul.qa_articles_resources
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0 9px 0}.qa_articles_resources_holder ul.qa_articles_resources li a
span{display:block;padding-left:20px;background:url(http://images.articlesbase.com/qa/articles_resources_icon.png) 4px 2px no-repeat}.qa_articles_resources_holder ul.qa_articles_resources li a:hover{background:url(http://images.articlesbase.com/qa/articles_resources_bg_active.png) repeat-y left}.qa_articles_resources_holder ul.qa_articles_resources li a:hover
span{background:url(http://images.articlesbase.com/qa/articles_resources_icon_active.png) 4px 2px no-repeat}.qa_articles_resources_holder ul.qa_articles_resources li
a.active{background:url(http://images.articlesbase.com/qa/articles_resources_bg_active.png) repeat-y left}.qa_articles_resources_holder ul.qa_articles_resources li a.active
span{background:url(http://images.articlesbase.com/qa/articles_resources_icon_active.png) 4px 2px no-repeat}.qa_ask_que_rp{float:left;background:#e7eef7;width:229px;border-bottom:1px solid #cecece}.qa_ask_que_rp
.qa_ask_que_content{float:left;width:221px;background:url(http://images.articlesbase.com/qa/ask_question_box_rp.png) top no-repeat;margin:5px
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textarea{color:#474747;font-size:12px;padding:5px
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span{float:left;color:#ff6c00;padding-left:5px}.qa_ask_que_rp .qa_ask_que_content
input.qa_ask_btn{float:right;width:82px;height:25px;padding-bottom:2px;background:url(http://images.articlesbase.com/qa/ask_btn_rp.png) no-repeat;color:#666;font-weight:bold;font-size:12px;line-height:15px;cursor:pointer}.qa_section_title{background:#f3f3f3;float:left;width:213px;padding:8px;border-top:1px solid #fff}.qa_section_title
h2{float:left;font-size:12px;font-weight:bold;color:#474747}.qa_section_title
a{float:right;color:#06c;text-decoration:none}.qa_section_title a:hover{text-decoration:underline}.qa_recent_que_rp{padding-top:0 !important}.qa_recent_que_rp
ul{float:left;padding:0
10px;border-bottom:1px solid #d5d5d5}.qa_recent_que_rp ul
li{background:url(http://images.articlesbase.com/qa/que_meta_divider.png) repeat-x bottom;padding:8px
0;float:left;width:209px;overflow:hidden}.qa_recent_que_rp ul
li.qa_last{background:none}.qa_recent_que_rp ul li
h3{font-size:11px;line-height:16px;color:#06c;background:url(http://images.articlesbase.com/qa/icon_que.png) left top no-repeat;padding:0
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a{font-size:11px;color:#06c;text-decoration:none}.qa_recent_que_rp ul li h3 a:hover{text-decoration:underline}.qa_recent_que_rp ul li
p{font-size:11px;color:#666;padding:2px
0 8px 3px;clear:both;width:205px;float:left}.qa_recent_que_rp ul li p a, .qa_recent_que_rp ul li p
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textarea{color:#474747;width:423px !important;padding:15px;margin:10px;font-size:12px;height:63px !important;margin-top:13px;margin-bottom:0}.qa_ask_que_wide_box_container
span{float:left;color:#ff7200;padding:10px
0 0 10px}.qa_ask_que_wide_box_container
input.ask_btn{float:right;width:101px;height:27px;background:url(http://images.articlesbase.com/qa/ask_btn_wide.png) no-repeat;margin:10px
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.ask_title{background:#f7f7f7;padding:10px;font-size:12px;color:#333}.ask_bottom
.warnings{line-height:16px;background:#f7f7f7;padding:10px
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p{color:#ff0101;padding:5px
10px}.ask_functions{background:#f7f7f7;clear:both;padding:10px
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.req{float:left;padding-left:50px;color:#797979;line-height:22px}.ask_functions .req
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.ask_buttons{float:right;width:445px}.ask_functions
a.publish_question{background:url(“http://images.articlesbase.com/qa/answer_it_right.png”) no-repeat scroll right center transparent;color:#666;display:inline;float:right;font-size:12px;font-weight:bold;margin:17px
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span{background:url(“http://trigger.articlesbase.com/images//qa/answer_it_left.png”) no-repeat scroll left center transparent;cursor:pointer;float:left;height:21px;padding:6px
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solid #ccc}.view_edit_table_empty td
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.warnings{background:none repeat scroll 0 0 #FFF;font-size:12px;line-height:16px;padding:10px
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20px 0 20px}.qa_submit_ans_btn_loader{float:right;height:50px;padding-top:18px;padding-right:10px;width:10px}.qa_add_comment_btn_loader{float:right;height:50px;padding-top:18px;padding-right:10px;width:10px}.qa_questions_main_box
.paging{width:100%}.qa_report_question{height:365px;margin-top:20px;padding:5px;width:500px}.qa_report_question
label{font-weight:bold;font-size:13px;margin:4px}.report_loader{float:left;padding:5px
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img{float:left}.qa_report_question
.report_subject{border:1px
solid #EEE;height:100px;margin-top:5px;padding:5px}.qa_report_question .qa_report_content
.select{border:1px
solid #ccc;padding:5px;width:100%}.qa_report_question .qa_report_content
textarea{border:1px
solid #ccc;width:100%}.qa_submit_report_btn{float:right;clear:right}.qa_submit_report_btn
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.messages{line-height:16px;padding:10px
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.warnings{background:none repeat scroll 0 0 #FFF;font-size:12px;line-height:16px;padding:10px
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img{float:left}.captcha_block
label{float:left}.captcha_block
input{float:left;border:1px
solid #ccc;padding:5px;width:140px}.qa_asked_questions{padding:20px;border:1px
solid #ccc;margin-bottom:5px;font-size:12px}.qa_asked_questions
ul{padding:10px
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h2{font-size:14px;font-weight:bold;border-bottom:1px dotted #dddddf;margin-bottom:10px;padding-bottom:3px}#qa_right_col
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Home Page > Careers > Virtual Job Basics: How to Create a Polished Online Resume

Virtual Job Basics: How to Create a Polished Online Resume

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Posted: Jan 29, 2009 |Comments: 0
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These days, many companies require you to send an electronic resume and cover letter instead of mailing them. While this is done for several reasons, the main reason is that the number of resumes, especially for virtual positions, is usually very high. In order to cut down on the time it takes to process each applicant’s resume, companies have resorted to using online resume databases or instructing applicants to email resumes to one person in the office in order to save time and find the right person for the position as quickly as possible.

Creating a Virtual Resume

Creating a virtual resume is similar to creating a traditional resume. While you should include all the basic sections in an electronic resume, you may need to format it differently so the document isn’t a jumbled mess when the hiring manager receives it. When creating your resume, you should create four different versions of it – a standard print version, an e-mail version, a scan-friendly version, and a plain text version. By creating different formats all at once, you will save yourself a lot of time when applying for virtual positions.

The standard print version can be used when companies specifically ask you to send one to their offices, or when you are turning in an application in person. An e-mail resume is a simple version that does not include bold or italicized headings. It is more straight-forward with simple headings that indicate a new section. If sending an email resume, always check it first before sending it. If copying it from a word processing program like MS Word, you may need to alter it to fit the email program you’re using. Changing the font size, style, and making sentences shorter are common ways to make an email resume more appealing.

A scan-friendly version of your resume is also less complex than a standard print version. You should remove bold or italicized headings because those can appear blurry or faint to the reader. Plain text versions should be composed in MS Word or other word processing program so you can check for grammar and spelling errors. You can easily cut and paste your finished resume into MS notepad or other plain text program. You can use this version when uploading your resume into a company database.

Sending Your Virtual Resume

Always follow the company’s instructions when it comes to sending a resume. If the company wants you to send the resume in an email instead of an attachment to the email, make sure you do so. As a potential virtual employee, you need to show employers that you can follow directions.

Always include a cover letter in your email. This should be your standard cover letter. It is considered unprofessional not to send a cover letter.
Before sending the email, check to make sure you are using the correct email address. If the company asks you to use specific words in the subject line, do so. If not, use the job title in the subject line.
When uploading your resume into a company’s database, make sure that you include keywords that are relevant to the job position within the body of the resume. Use words from the ad, the title of the position, or other words you feel are applicable. Don’t allow your resume to become lost in the system, take the time to find keywords that will make your resume stand out.

Keep in mind that electronic resumes are much easier to discard if they are not formatted properly. Depending on the number of responses a hiring manager receives, they may discard all resumes that are formatted incorrectly before reading them just to make their job easier. Make your resume stand out by sending a professional document that has been edited and formatted correctly.

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Melissa Brewer -
About the Author:

Melissa Brewer is the proud author of The Little White eBook of Homeshoring Jobs and The Little White Ebook of Virtual Assistant Jobs, and has been a freelance writer since the year 2000. She currently works as a freelance writer and business owner in Washington, DC.

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Article Tags:
virtual assistant jobs, virtual call center jobs, work from home

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