Posts Tagged ‘Ways’

8 Ways to Avoid Getting Conned

8 Ways to Avoid Getting Conned
A former cop tells you how to stay one step ahead of thieves.

Read more on FOX Business

Top ways to keep Japan aid donations away from scammers

Top ways to keep Japan aid donations away from scammers
Scammers already are trying to take advantage of the outpouring of compassion following Japan’s earthquake and tsunami disaster. Let it be a warning for charity-minded individuals to be on the lookout for phony aid appeals.

Read more on Northeast Mississippi Daily Journal

Crawford County Board dials into United Way’s 211 call center system

Crawford County Board dials into United Way’s 211 call center system
The Crawford County Board of Commissioners last week agreed to fund access to a phone and computer accessible data center which provides information to those in need of information to improve their lives or in times of an emergency.

Read more on Crawford County Avalanche

FCC Chairman Addresses Ways to Improve 9-1-1 System

FCC Chairman Addresses Ways to Improve 9-1-1 System
Texting, Video Streaming, Data Sharing to 9-1-1 Envisioned For Consumers

Read more on WTAJ-TV Altoona

HGTV’s FrontDoor.com Top 10 Ways to Find Your Home Style

HGTV’s FrontDoor.com Top 10 Ways to Find Your Home Style
KNOXVILLE, Tenn.–(BUSINESS WIRE)–HGTV’s FrontDoor.com knows that homes aren’t one-size-fits-all. Depending on your lifestyle and tastes, you may be more suited toward a stately Greek Revival, a cozy Cape Cod or a sleek Mid-Century Modern. To find the right fit for you, consider these 10 factors when choosing an architectural style. #1: What part of the country do you want to call home? When …

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Consider several ways to price your products

Consider several ways to price your products
There is no right answer to the question, “How do I price my product?” but there may be right considerations.

Read more on Salem Statesman Journal

Improving Your Call Center: The Super Seven Ways Of Performance Metrics

Innovative software, industry expertise and proven business practices are deployed by every call center but only some of these are able to kick it up a notch while some others become a dampened squib.  Despite of every mandatory infrastructure, performance levels of the success and results of call centers differ hugely. To remain viable and stand apart in this outsourcing call center industry, it is necessary to evaluate the performance and maintain the qualitative yardsticks across the processes.

These performance metrics can give you wonderful insights and knowledge into the realms of customer service and experience.

1)      First Call Resolution(FCR)
A recent research has established the value of FCR all over again.  Even one percent of improvement can bounce the efficacy of services of call centers.   Also, you can enjoy several benefits such as reduced operational costs, lower revenue risks, higher employee and customer satisfaction.

2)      Service Level and Response Time
Classics never die. Same is true for service level and response time metrics. In today”??s modern time these older techniques are still effective as new. With these, you can know your reach and accessibility to the customers or the actual volume of received and answered calls.

3)      Schedule Adherence
The management of log in time and taking calls of an agent during his shift can be a critical tool to gauge the quality of the services being provided in your contact centers. Agents cannot control the volume and influx of calls but management can regulates the time being spent on line and wasted. With this you can come to know the actual productivity per agent by taking an account of the numbers of calls one takes.

4)      Forecasting Accuracy
This performance metrics is decided on a comparison between the number of calls received and forecasted by an inbound call center within a definite period of time. This helps to determine a BPO to evaluate the number of staffers employed in terms of understaffing or overstaffing.

5)      Accessibility and Self Service
This helps you to determine how actually helpful is IVR and other interactive web applications are in comparison with Live agents? Are customers really approaching them or their deployed off load services are putting them off?

6)      Contact Quality
How your agents are receiving your customers? Are they using proper pleasantries or just skipping it off and being rude. Are they polite or fake?  Through proper monitoring or live.