Posts Tagged ‘without’

Newest Mac Defender scareware installs without a password

Newest Mac Defender scareware installs without a password
Hours after Apple owned up to a fake security software scam campaign, the “scareware” gang released a new variant, with a new name and a streamlined installation process that doesn’t prompt victims for their password, a French antivirus firm said today. “Given the timing, and the new name, it does seem like this was their reaction to Apple’s support document,” said Peter James, a spokesman for …

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Collections Call Centers without Walls

View this Lecture for FREE by signing up at www.prolibraries.com Viewany number of our other 32000 sessions from over 350 conferences by going to www.prolibraries.com Speaker(s) Chris Hodges Ellwood Neuer Collections Call Centers without Walls – Association of Credit and Collection Professionals ACA 2006 ACA International represents the growing and diverse industry of accounts receivable management. As business and regulatory environments become increasingly complex, the association provides leadership for credit and collection professionals Elizabeth A 5014c14b28499d33c122c137ea46b9a8

Hyperscaling Without Hyperventilating

Hyperscaling Without Hyperventilating
Scaling a website up to the size of a Twitter or a Facebook brings its own set of problems. These problems aren’t a reflection of those that crop up on moderately large sites — they’re unique to these massive, hyperscale systems. That’s partly because IT administrators and managers have to rely on new and sometimes emerging solutions to manage megasites.

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Jobs in Gurgaon/ Ncr are Available Without Any Hassles

One of the cities in NCR, Delhi is the fastest mounting economic and industrial hub in India. Asides diverse union government offices and ministries, the city accommodates many corporate houses. Delhi’s workforce is mounting at a fast pace and earns largest per capita income of India. The city is also popular for having lowest unemployment rate. New Delhi is a leading job market place in India where the employment rate is highest because, the city is home to educated manpower and modern technology.

Due to availability of modern office spaces, emergence of IT and ITES companies, and connectivity to Delhi, Gurgaon also offers a number of jobs from diverse arenas. The city is also recognized as a software development hub of India. Becoming a silicon destination of India, Gurgaon accommodates educated IT professionals migrating from other places and abroad too. Jobs in Gurgaon involve varied fields that include Software Developments, DBA, Marketing, Legal, Media, Medical and many more.

Due to boom in IT and real estate sector, Gurgaon has become home to a number of people. Nowadays, owing to presence of office spaces and availability of cheap workforce have thrown the city one of the best places for business purposes. Apart from commercial spaces, there are a number of residential projects are on process in order to meet requirements of people who want quality life. 

Due to availability of high attrition rate in the NCR region, IT and ITES companies are offering sound packages to retain employees. Some major companies offer a wide range of facilities that include pick up and drop for all employees from their residence and back, free lunch & snacks on all working days, attractive Insurance Schemes, company leased accommodation, car Lease and ESOPS. 

There are numbers of jobs are available in Delhi that includes BPO jobs, IT Jobs, Software Jobs, Medical jobs, Physiotherapy jobs, Designer jobs, Biotechnology Jobs, Nursing Jobs, Pharmaceutical Jobs, Hotel jobs, horticulture jobs, computer jobs, engineering jobs, Accounts and Finance Jobs, Teaching Jobs, Media Jobs, Schools Jobs, Government Jobs, Sales and Marketing Jobs and Research Jobs. Apart from these regular jobs, part time jobs are also available in Delhi for students, housewives, et cetera. 

Call Centre Software – Features That Call Centres Can?t Do Without

Call centre software systems perform a variety of functions such as automating processes, reporting in real time and integrating different channels of communication between agents and customers.

Depending upon the complexity of tasks and the magnitude of the enquiry turnover, there are several types of call centre software systems such as telephone call routing software, predictive diallers and call centre control software etc. available in the market place. Typically, most call centre software solutions have the following features:

Reporting
Since call centres need to have real time interaction with customers, keeping check of agent performance so as to maintain and improve the quality of customer service, is of critical importance. Call centre software systems perform this task very efficiently by providing real time reports to managers. Performance reports over time can also be produced.

While every call centre software solution provides some standard performance reports, one should look for flexibility and customisability so that the call centre is ready for future challenges and requirements.

Automatic Call Distribution (ACD)
The customer needs to be attended to – sooner rather than later is the goal of a call centre striving to serve its customers well. But the number of agents handling many customers over a number of channels makes it tough to manage efficiently if an automatic call routing aide is not available. The automatic call distribution feature of call centre software simplifies this rather complex operation.

Not only does it route the call to an available agent, it also provides any information available on the customer to the agent, thus giving customers a personalised experience.

Call centre software solutions with advanced ACD features can also pick and choose the most appropriate agent for a particular caller based on their past calling history, complexity of problem, agents skill etc. This helps with customers getting the right service in good time.

Computer Telephony Integration (CTI)
The most frustrating experience for any customer is to call a call centre for the nth time and have to repeat all their details over and over again. Computer telephony integration features stop this kind of situation arising.

The customer’s data and previous call history are stored in a computer that is integrated with the telephone system through software. The moment the customer gets connected to an agent, all this data is made visible to that agent on their screen, leaving the customer free to pursue their current problem without having to repeat themselves.

Such is the effectiveness of this feature that computer telephony integration has become a default feature for any call centre software solutions. Advanced versions boast of soft phone functionality (use of computer to control calls) and predictive dialler capabilities (an agent is connected only when a live person answers the automatically placed call).

Interactive Voice Response (IVR)
Quite a few callers have queries that can be solved by just accessing a database without engaging an agent. An Interactive voice response feature interacts with customers and leads them to a solution through a set of predetermined questions. It is a very important feature, and can be an expensive add on, so do enquire about its availability with your chosen package.

Apart from above mentioned ‘must have’ features, call centre software solutions generally have some other features like workforce management for real time monitoring, call blending for switching agents between handling inbound calls and outbound calls, and multimedia handling for simultaneously handling of queries over different communication channels such as email, web, fax, chat and phone calls.

The performance of a call centre depends a lot upon the efficiency of the call centre software. So do a thorough investigation of your systems, processes and future plans before deciding upon any call centre software solution – be it operations specific such as telephone call routing software, predictive dialler or general call centre management software. Moreover always go for the software that is scalable and customisable according to your specific business and turnover requirements.

Speaking of Sports: Is the Eagles offense better without D-Mac?

Speaking of Sports: Is the Eagles offense better without D-Mac?
Every week the Main Line Media News Sports Team of Bruce Adams and Mike Beirne will address issues around the sporting world in what we like to call Speaking of Sports. Feel free give your thoughts. This edition, the guys talk Eagles.

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Concierge medicine offers personalized care, but not without controversy

Concierge medicine offers personalized care, but not without controversy
Dr. Pamila Brar with Natasha Josefowitz More and more patients are forking over cash for medical services not usually associated with health care plans physician accessibility and personalized attention. Concierge medicine, sometimes called boutique medicine, is a business model in which patients pay an annual retainer separate from the cost of medical services to their primary care physician …

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